Subaru of Jacksonville - Service Center

Warranty work Ive never had a bad experience at this dealership. Steven Wall is always extremely helpful and always goes out of his way to make sure I'm taken care Ive never had a bad experience at this dealership. Steven Wall is always extremely helpful and always goes out of his way to make sure I'm taken care of! I had to get a seat cover replaced under warranty and they made sure I was placed in a loaner and that the car was repaired quickly. More

2 service lights came on while I was near dealership While passing near the dealership, I noticed 2 service lights on, in the dashboard of my Outback. So, I detoured and visited Subaru of Jacksonville l While passing near the dealership, I noticed 2 service lights on, in the dashboard of my Outback. So, I detoured and visited Subaru of Jacksonville late in the afternoon without an appointment. I was immediately greeted and directed to a service area. I explained the problem and was told to have a seat in the waiting room which was stocked with free snacks and drinks. Within a very short time, I was told the vehicle was ready and at no cost to me. Apparently, the tire(s) needed air which was addressed. I had also said my wife had was concerned about the engine idling. Steve Wall directed one of the mechanics to check this out. The mechanic did not find anything wrong but suggested bringing the vehicle back for a more extensive analysis when there was more time. I got back on the road before rush hour and returned home confident my Outback was in good working order. More

Great service! I had a nail in my tire and this location took me in immediately without an appointment and had my issue resolved in half the time I was quoted. Max h I had a nail in my tire and this location took me in immediately without an appointment and had my issue resolved in half the time I was quoted. Max helped me and his customer service was excellent. I am very appreciative! More

Outstanding service on all levels Steven W. and the rest of the Subaru team provide phenomenal service. Not only is the quality of the work top of the line, but they are genuine, consi Steven W. and the rest of the Subaru team provide phenomenal service. Not only is the quality of the work top of the line, but they are genuine, considerate and do everything possible to make it worth your while. This means applying discounts when possible, providing information clearly, updates, courtesy vehicles and a pleasant waiting area. They are the BEST! More

Very helpful identified, the issue very quickly. Excellent Excellent customer services. Honest and fair. I would highly recommend. Communicated very frequently and were up front about everything. Specifically Excellent customer services. Honest and fair. I would highly recommend. Communicated very frequently and were up front about everything. Specifically Steven. Will take my car back for future issues. More

Unparalleled service - always feel like a top priority You can tell a lot about a dealership based on how the service staff takes care of you. Today Steven and Max confirmed the reasons why Subaru of Jax You can tell a lot about a dealership based on how the service staff takes care of you. Today Steven and Max confirmed the reasons why Subaru of Jax is the dealership I recommend to friends and intend to purchase my next vehicle from when the time comes. I have always felt like a top priority whether I am coming in for a simple oil change or to have a major service done, and today was no exception. Steven and Max were professional, prompt, and helpful in their communication. They talked straight about the issues that came up with my vehicle in the service inspection and offered helpful options to get things taken care of. Thank you, Subaru of Jax - keep up with great work with your exemplary team. More

Sales and services John spent hours with me. I learned so much that I could probably join your sales team. His knowledge of your product is amazing ! I came in to repla John spent hours with me. I learned so much that I could probably join your sales team. His knowledge of your product is amazing ! I came in to replace a set of keys that I lost and told Josh that the remote I still had wasn’t working properly. Josh found my second set of keys in my car. He made my day ! Debbie More

Awesome service and employees The employees meet you with a smile, offer a seat in the lounge which has drinks and snacks. They even wash your vehicle! Max Talbert was my service The employees meet you with a smile, offer a seat in the lounge which has drinks and snacks. They even wash your vehicle! Max Talbert was my service advisor and he explained everything that was done to my Subaru and what would be necessary the next time I bring it in. I’m definitely sticking with this dealership! More

Very helpful Everyone was very helpful. My car and loaner were ready when promised, and all my quirky questions were answered. I was greeted with a smile. Everyone was very helpful. My car and loaner were ready when promised, and all my quirky questions were answered. I was greeted with a smile. More

Great Customer Service MR. Talbert was extremely helpful and friendly. When I step out of the car he addressed me by name and explained everything they were doing to the car MR. Talbert was extremely helpful and friendly. When I step out of the car he addressed me by name and explained everything they were doing to the car. I always have the easiest time and never have to worry about the quality of work from the Service Team at Subaru of Jax. More