Subaru of Jacksonville - Service Center

Didn't Let a Bad Battery Slow Me Down Both the Sales and Service groups at Subaru of Jacksonville are outstanding. Sunday 4/22 the battery on my 2016 Legacy just up and died. I called th Both the Sales and Service groups at Subaru of Jacksonville are outstanding. Sunday 4/22 the battery on my 2016 Legacy just up and died. I called the dealership knowing that the Service Area would be closed, but I was hoping to get the road side service number. Well, Josh Strickland took my call, grabbed a charger and came and got me going. Then Monday 4/23, Russell Hyatt and the Service group fit me into their schedule when they opened first thing and replaced the battery. It's outstanding customer service and caring like this that has us coming back to Subaru of Jacksonville. How can you not like owning a great vehicle with an even greater dealership to help you care for it. 5 Stars plus for sure !!!! More

Timely, good service I have enjoyed my visit each time that I have brought my car in for routine service. I use the wi-fi to work remotely, have a complimentary snack and I have enjoyed my visit each time that I have brought my car in for routine service. I use the wi-fi to work remotely, have a complimentary snack and before I know it, I'm done. The service person went through the report with me professionally and answered all my questions without a hint of condescension. Speaking from a woman's perspective, it's refreshing to have my car serviced without being patronized. More

Top Notch Customer Service! The air pressure guage was showing up on my dashboard. I was in the area and stopped and asked if they would check my tires. Daniel Kane, Jr. Servic The air pressure guage was showing up on my dashboard. I was in the area and stopped and asked if they would check my tires. Daniel Kane, Jr. Service Advisor said "not to worry" he would have the tires checked right away. I said I was going to come in the following week for maintenance and he said they could also take care of it while I was there. He had me wait in the Customer Lounge and periodically came in to tell me what they found with the tires and what it would cost to fix, etc. Also, he found I had a credit to have my headlights cleaned and did want that done also. Daniel kept me informed, was so pleasant and professional and making me feel at ease. Everything was taken care of and I don't have to bring the car back until my next regular scheduled maintenance. I couldn't be more pleased. They even washed the car for me as an added bonus. They made my weekend! More

Service with a smile! Professional service from start to finish! Daniel Kane Jr. was a terrific service associate. The service was convenient (made the appointment on my Professional service from start to finish! Daniel Kane Jr. was a terrific service associate. The service was convenient (made the appointment on my phone) fast and courteous. My car runs great! Will definitely be back for the next service. Sean Lee was an excellent sales associate, he was helpful and knowledgeable. I would certainly recommend him to anyone looking to purchase a Subaru. More

Bailed me out of a bad situation I was traveling from Charlotte, NC to Naples, Fl on a Saturday in February when my Subaru broke down. Steven Wall stayed late waiting for my vehicle I was traveling from Charlotte, NC to Naples, Fl on a Saturday in February when my Subaru broke down. Steven Wall stayed late waiting for my vehicle to be towed to the dealership. He was able to quickly diagnose my issue and get the vehicle running. Very grateful for his service! More

Great express service experience. Props to Daniel Kane Jr., who handled my service with wit and a smile. A 5 star experience, and one I would look forward on a return visit. Props to Daniel Kane Jr., who handled my service with wit and a smile. A 5 star experience, and one I would look forward on a return visit. More

Programming garage door opener on Homelink mirror of Outback I was unable to program the garage door opener on the Homelink mirror of a new 2017 Suburu Outback after calling Homelink and Liftmaster. So, I conta I was unable to program the garage door opener on the Homelink mirror of a new 2017 Suburu Outback after calling Homelink and Liftmaster. So, I contacted Sean Lee, my salesperson. He forwarded my concern to Phil Porter, Service Manager, Phil promptly contacted me and laid out a course of action. Eventually, Phil sent Juan Hernandez to my home over 40 miles away to address the problem. When that didn't work, Juan called a local garage door specialist who also could not program the opener. Finally, the mirror was replaced and I was able to program the new one. I was not charged for anything and received a complimentary detailing when I came back for the new mirror. Phil, Sean and Juan all showed sincere concern for my problem and worked tirelessly to resolved it. I was really impressed with their dedication and efforts. More

The service that I received was thorough and affordable. I was so pleased with the level of knowledge that Danny shared with me about my car repairs. He was very informative, patient, and friendly. I was so pleased with the level of knowledge that Danny shared with me about my car repairs. He was very informative, patient, and friendly. More

Daniel Kane Jr is amazing!!!! I have been to the Subaru dealership on Atlantic 2 times so far for my Doris tee service, Daniel Kane Jr was the person who was taking care of my car! I have been to the Subaru dealership on Atlantic 2 times so far for my Doris tee service, Daniel Kane Jr was the person who was taking care of my car!! I am telling you guys, he is the best!!!!!!! More

professionalism and courtesy It never fails when I need to take my Forester (no. 2) in for maintenance, that I am greeted with a smile and "we'll take care of everything today" gr It never fails when I need to take my Forester (no. 2) in for maintenance, that I am greeted with a smile and "we'll take care of everything today" greeting. Any questions I might have regarding the service are immediately answered with knowledge and reassurance. Daniel and Willy do a great job and are certainly an asset for the dealership. I have been with the dealership for the past four years and all my experiences have been excellent. Thanks Subaru of Jax! More