Subaru of Little Rock

Excellent service! Always quick and great snack selection while you are waiting on your car to finish. Always quick and great snack selection while you are waiting on your car to finish. More

I’ve had other new cars, but this place takes it a step higher. Scheduling no problem, they went through with me on the checkpoints and finished sooner than they said they would. Good People higher. Scheduling no problem, they went through with me on the checkpoints and finished sooner than they said they would. Good People More

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The service center picked up my car at my home and returned it. I appreciate this courtesy very much. The service was performed promptly so that being without my vehicle was not an inconvenience. returned it. I appreciate this courtesy very much. The service was performed promptly so that being without my vehicle was not an inconvenience. The driver and service manager communicated with me at various times during the whole process. All in all, this was a very good experience. More

The gentleman taking care of my car was efficient, polite, and knowledgeable. He even arranged a courtesy car for the day! polite, and knowledgeable. He even arranged a courtesy car for the day! More

Easy drop off and pick up, everyone was friendly. Easy to get an appointment, much appreciated. Easy to get an appointment, much appreciated. More

Everything went very smoothly. Jessie kept me informed during my wait. I’m happy with my service experience. Jessie kept me informed during my wait. I’m happy with my service experience. More

Wow! I have never been treated this good at any car dealership! Sam was great, courteous, respectful, and helpful. I loved the video of what was found I have never been treated this good at any car dealership! Sam was great, courteous, respectful, and helpful. I loved the video of what was found and I loved that the car was cleaned before I picked it up. More

Subaru Little Rock service department is always professional. I appreciate how my service manager kept me informed throughout the process. professional. I appreciate how my service manager kept me informed throughout the process. More

I was notified that my 2024 Subaru Crosstrek had an outstanding recall, so I scheduled an appointment to have the recall completed along with what I believed would be the fourth and final complimentary outstanding recall, so I scheduled an appointment to have the recall completed along with what I believed would be the fourth and final complimentary oil change included with my vehicle. When I arrived, I was informed that I did not actually have an open recall. The dealership had mistakenly associated my appointment with the VIN from my previous vehicle, a 2019 Subaru Outback, rather than my 2024 Crosstrek. Since the service department requested my VIN when I scheduled the appointment, this error should have been identified before I made the trip. I decided to proceed with the oil change, only to learn afterward that it was not covered because more than two years had passed since purchasing the vehicle. My first oil change had been performed locally because I was unaware that Subaru included four complimentary oil changes. Had I known there was no recall and that the oil change would not be covered, I would have had the service performed locally instead of driving more than an hour to the dealership. As a result, I incurred approximately $15 in fuel costs, additional vehicle mileage, two hours of travel time, and a longer overall service visit than I would have experienced at a local shop. I want to emphasize that everyone I interacted with was courteous and professional. My concern is not with the staff's attitude, but with the scheduling process and the inaccurate information I was given, which resulted in an unnecessary trip and unexpected expense. I hope the dealership reviews its appointment verification process so that future customers do not experience the same inconvenience. More