Landon Montgomery

I’m giving Subaru of Little Rock three stars because, after a long and unnecessarily difficult dispute, the dealership ultimately paid the majority of the cost to repair a paint problem on a 2024 Crosstr after a long and unnecessarily difficult dispute, the dealership ultimately paid the majority of the cost to repair a paint problem on a 2024 Crosstrek they sold me as Subaru Certified Pre-Owned. They deserve credit for eventually contributing to the repair. But what it took to get there seriously undermined my confidence in both this dealership and, especially, Subaru of America. I purchased the Crosstrek as a CPO vehicle. The dealership’s certification paperwork showed the body/paint/collision inspection as PASS. Later, I discovered significant paint problems, including blistering and peeling, and evidence that part of the vehicle had previously been refinished. I raised the issue with Subaru of Little Rock and Subaru of America. What followed was weeks of back-and-forth. Subaru of America ultimately declined assistance. The dealership eventually offered $1,222.46, based on a collision shop estimate, toward the repair. I appreciate that Subaru of Little Rock ultimately paid that amount, which covered the majority of my eventual repair cost. That is why I believe three stars, rather than one or two, is fair. But this was not simply a goodwill gesture with no strings attached. The dealership required me to sign an agreement resolving the dispute and waiving rights concerning the matter. Earlier versions contained language I considered unnecessarily broad, and I pushed back before the agreement was revised. More troubling is that meaningful cooperation came only after weeks of resistance and after I made clear that, if the matter wasn't resolved fairly, I intended to publicly document my experience and warn other consumers. From my perspective, that made the eventual payment feel less like proactively standing behind a CPO vehicle and more like doing the minimum necessary to finally make the problem go away. There is also a larger lesson here about Subaru’s reputation. Subaru of Little Rock has very strong customer ratings, which is understandable. The buying experience can be pleasant, and many reviews are written shortly after someone purchases a vehicle. But I encourage prospective buyers to also look at consumer reviews of Subaru of America. The contrast between highly rated dealerships and the much poorer experiences many owners report with the manufacturer after problems arise is worth considering. Buying the car is only the beginning of the relationship. Manufacturer support matters when something goes wrong. I bought a Certified Pre-Owned Subaru specifically because I believed the certification provided additional assurance about the vehicle and the company standing behind it. My experience did not live up to that expectation. Subaru of Little Rock eventually helped make this right financially, and I acknowledge that. I just should not have had to fight this hard to get them there. My advice to CPO buyers: keep your certification paperwork, document questionable conditions immediately, and research not only the dealership selling you the vehicle but also the manufacturer you’ll be dealing with after the sale. More

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They are fast and friendly with reasonable pricing. I normally wait on the service and their lobby is great. I normally wait on the service and their lobby is great. More

by tracyrmel Verified Customer Verified Customer

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Exceptional service with no hidden fees. Everything is above board.I would recommend this dealership to anyone shopping for service or a vehicle. Everything is above board.I would recommend this dealership to anyone shopping for service or a vehicle. More

by peters.ron Verified Customer Verified Customer

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Great service, great communication. I loved the video they sent to show they really reviewed my car. I loved the video they sent to show they really reviewed my car. More

by Kila.d.montgomery Verified Customer Verified Customer

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They are kind and courteous, and we're very understanding when i needed some quiet space. Best dealership ever. when i needed some quiet space. Best dealership ever. More

by jeryl.nicksjr Verified Customer Verified Customer

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This dealership is top-notch. I just bought my third car with them. That have been very impressed with the service. I would highly recommend any men to purchase a car for them and I just bought my third car with them. That have been very impressed with the service. I would highly recommend any men to purchase a car for them and have it serviced here. More

by billyshelton58 Verified Customer Verified Customer

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The customer service managers are all friendly and knowledgeable. The waiting room is always clean. knowledgeable. The waiting room is always clean. More

by PEGASUS3J Verified Customer Verified Customer

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Organized, friendly, knowledgeable. Helped me figure out some things on my computer and settings good job Helped me figure out some things on my computer and settings good job More

by suzyqj Verified Customer Verified Customer

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Prompt, consistent and professional service. I've been a costumer of theirs for 13 years and am in my third Subaru outback. I've been a costumer of theirs for 13 years and am in my third Subaru outback. More

by vickjoe Verified Customer Verified Customer

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The Little Rock Subaru dealership quickly figured out what was wrong with my car, let me know that my car was not safe to drive and quickly got me a loaner car to use while mine was getting fixed. My car what was wrong with my car, let me know that my car was not safe to drive and quickly got me a loaner car to use while mine was getting fixed. My car was repaired sooner than originally expected and almost totally covered under warranty. I paid very little compared to what it could have costed. We have been Subaru clients for about 10 years now and are always pleased with the cars, the dealerships, and customer service. More

by NTHAXTON07 Verified Customer Verified Customer

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