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Subaru of Little Rock - Service Center

Little Rock , AR

4.8
263 Reviews

263 Reviews of Subaru of Little Rock - Service Center

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June 11, 2025

seems like there was a lot of confusion and i was checked in by her co-worker who mistakenly wrote down that I was dropping the vehicle off. After 3 1/2 hours, I asked about the status of the work to be don More

by THERESA.WEBRE63
Recommend Dealer
No
Employees Worked With
Kari Bratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2025 -

Subaru of Little Rock responded

Thank you, Theresa, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Negative Reviews: Landon Montgomery General Manager 501-503-5454 lmontgomery@winrockautomotive.com

June 11, 2025

Least stressful car buying experience I've had. Beautiful, clean, accommodating employees with customer service at the top of the priority list. Service tech Wyatt Jones exhibits exceptional atten More

by Shannon T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gage Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Ashlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Burt Prickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phillip Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wyatt Jones
Jun 11, 2025 -

Subaru of Little Rock responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

June 09, 2025

This Subaru dealership has excellent facilities for quick and valuable service. I was sent a video of my Subaru’s evaluation. Great service! More

by clshaw2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Havniear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kari Bratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Bolanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayvius Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Subaru of Little Rock responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

June 09, 2025

Service Advisor Clayvius was helpful in communicating the service needs for my Forester. Some repairs could not be completed the same day and staff coordinated to provide a loaner vehicle. Service on my ve More

by cmarkher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayvius Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Subaru of Little Rock responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

June 09, 2025

I consistently get excellent service from my service rep. My mechanic has excellent diagnostic skills and routinely gives me service I can trust. More

by gtebbetts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Havniear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kari Bratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Bratton
Jun 09, 2025 -

Subaru of Little Rock responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Subaru of Little Rock, we look forward to having you as a valued customer for many years to come! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

June 09, 2025

Service is completed fast and efficiently with excellent communication. The waiting room is well apportioned and comfortable and I feel valued as a customer. More

by JeffDrivesFast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Bolanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Subaru of Little Rock responded

Thank you for choosing Subaru of Little Rock. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

June 09, 2025

Friendly, efficient and professional. Would recommend Subaru of Little Rock service for any other Subaru owners! More

by RJJACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayvius Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Subaru of Little Rock responded

Thank you for choosing Subaru of Little Rock. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

June 08, 2025

This was the second trip for us. We had our “first maintenance after purchase” visit the week before for our new Forester and we had to make an appointment to go back for a problem w More

by WILSONAW6
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duncan Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2025 -

Subaru of Little Rock responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Subaru of Little Rock. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

June 08, 2025

Technician Jessie was wonderful to work with, keeping me apprised of what was going on with my vehicle inspection and detailing before I was due to drive my inherited vehicle back home to Arizona. Too bad I More

by ALISONSMAHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Havniear
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2025 -

Subaru of Little Rock responded

Hi Alison: Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Subaru of Little Rock to be a positive one. Please don't hesitate to reach out if you need anything else. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

June 08, 2025

I’d like to commend Alex Perez for his outstanding customer service during my recent car maintenance visit at Subaru Little Rock. He was professional, attentive, and made sure everything was clearly e More

by lisandrogacias
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alex Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2025 -

Subaru of Little Rock responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

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