Subaru of Little Rock - Service Center

I did a four wheel alignment there and my car still not driving straight. So they offered another free alignment driving straight. So they offered another free alignment More

Always a good experience when we have to bring our ascent in for any kind of work in for any kind of work More

I was never told my cat would take more then a day to repair after 5 days they finally offered me a loaner and said it may be done that day later on then no one even called me all week ...I am glad they repair after 5 days they finally offered me a loaner and said it may be done that day later on then no one even called me all week ...I am glad they fixed my issue but communication could have been way better...Kari was out so I got passed around to 2 other service people that didn't really know what was going on ....could have been a very diff experience with better communication. More

I find them to be misleading and extremely deceiving, I am a 59-year-old Army veteran, I have bought new cars in North Carolina, Alabama, Kansas, Georga, Arkansas and Missouri. This is THE WORST dealership am a 59-year-old Army veteran, I have bought new cars in North Carolina, Alabama, Kansas, Georga, Arkansas and Missouri. This is THE WORST dealership I have ever dealt with ESPECIALLY the store manager & finance Manager! DO NOT TRUST anything they say! Make them print off the paperwork and let you read it. I WAS not given the actual paperwork until the next day. Everything was done on a tablet/desk-top not on paper, Items were added discounts were not given (Military 500-dollar discount advertised by Subura was not deducted from the price) & I did not even receive the window sticker until the next day, and it did not match what I was told. They used a finance company (Chase) that they had a business connection with not the one I TOLD them I wanted to use (USAA) and was preapproved for. They ran my credit through Chase without my permission. When I tried to read the paperwork on the table/desk top I was not allowed to and told if I needed to see it before I signed, they would have to print it out and I would have to go back to the show room and wait. (GO WAIT IN THE SHOW ROOM & MAKE THEM PRINT IT OUT). I was given $2000 less for my trade in (a 2018 fully loaded Mercades C-class with 50,600 miles) I received 14,000 when I was told over the phone, I would receive 16,000. At every level they are untrustworthy. Side note the car itself is great! Subura is a great car my Outback is outstanding in every way; But if I had to do it over, I would have bought a different brand just because of the dealership. Do not confuse this dealership review with the service department, the service department seems to be very good and are respectful a 100times better than the dealership. The names of the finance department and sales manage do not a paper legible on any of my paperwork only a illegible scribble. Probably to keep them from being identified by name. I sent a complaint letter to Subaru, and only received an e-mail apologizing to the situation saying they would follow up with me which they never did. More

Excellent service with fast diagnosis and an even faster repair. Fair estimate with proper expectations on what needed to be repaired. repair. Fair estimate with proper expectations on what needed to be repaired. More

The staff members were very helpful, friendly and did not pressure me to purchase anything not necessary! pressure me to purchase anything not necessary! More

Exceeded all expectations! Thanks so much for the prompt and cheerful service it’s always a pleasure to visit this dealership. Thanks so much for the prompt and cheerful service it’s always a pleasure to visit this dealership. More

Subaru of LR has been excellent up to our last visit for an oil change and tire rotation. All four rims on our 2024 Crosstrek were damaged during the tire rotation. They should have notified us of the damag an oil change and tire rotation. All four rims on our 2024 Crosstrek were damaged during the tire rotation. They should have notified us of the damage since it is very visible but we found it later ourselves. We currently have a request filed to have the four rims repaired to the condition they were in before the rotation. We have not had any complaints with any service on this or our previous Crosstrek. More

Very courteous. I would have appreciated more info as to the wait time. The end result I would have appreciated more info as to the wait time. The end result More

ALEX was an awesome service adviser. And I really liked the video seeing my car being serviced. And I really liked the video seeing my car being serviced. More