Subaru of Morristown

IF I COULD GIVE THIS PLACE 1 STAR I WOULD DO SO. I BROUGHT IN MY 2019 STI FOR A RECALL. MY CAR WAS DRIVING GREAT BEFORE THE TOUCHED IT. PICKED IT UP 2 DAYS LATER AND DID NOT HAVE 5TH GEAR 6TH GEA I BROUGHT IN MY 2019 STI FOR A RECALL. MY CAR WAS DRIVING GREAT BEFORE THE TOUCHED IT. PICKED IT UP 2 DAYS LATER AND DID NOT HAVE 5TH GEAR 6TH GEAR AND MY REVERSE LOCK OUT NO LONGER FUNCTION AND WOULD ALLOW YOU TO PUT THE CAR IN REVERSE IF YOU WERE TRYING TO SHIFT INTO 6TH. I CALLED THE DEALERSHIP TO EXPRESS MY CONCERN AND THEY COME BACK TELLING ME MY CAR WAS MESSED UP BEFORE I BROUGHT IT TO THEM, AND THEY STATE THEY WILL DIAG IT FOR 185 PER HOUR AFTER THERE TECH SCREWED THE CAR UP TO BEGIN WITH. NEVER AGAIN WILL I BRING ANY OF MY SUBARUS TO THIS DEALERSHIP FOR SERVICE!! BEWARE BEFORE YOU MAKE THE SAME MISTAKE I DID More

In the past several cars purchased/leased here we always had a great sales experience. With the current, a 2019 Outback Prem, from the day we took delivery 5yrs ago the car horn randomly beeps,1, 2, 3 time had a great sales experience. With the current, a 2019 Outback Prem, from the day we took delivery 5yrs ago the car horn randomly beeps,1, 2, 3 times, in D, in P, in R... Moving, forward, reverse, high speed, low speed..... At every service (only serviced at Morristown Subaru) I bring it up and they say they can find anything... Yesterday I took it to Hacketstown Subaru and within 60 sec of me describing the issue they knew there was an Aug 2022 notice that certain serial # of remote start module (added at Subaru before taking delivery) can cause this issue. They ordered the part and I'll have the car back in a day. I don't think Morristown could diagnose a flat tire at this point..... More

I setup my service through the online service app. They took me quickly and Ricky Loaknauth explained the detailed service needed by my 2019 Crosstrek. The vehicle was ready when they said it would be They took me quickly and Ricky Loaknauth explained the detailed service needed by my 2019 Crosstrek. The vehicle was ready when they said it would be. I purchased my Subaru at this dealership and will continue to due to the service I have been receiving. Very Happy! More

I needed an oil change and to repair a leaking tire. They took me immediately without an appointment and everyone was so kind there! I would like to specifically thank Virginia and Sharday for the excep They took me immediately without an appointment and everyone was so kind there! I would like to specifically thank Virginia and Sharday for the exceptional service they provided during this time! More

I felt so reassured that my car was well cared for. Ricky kept me informed of the diagnosis and the needed service, and updated me on the progress. Repairs were handled professionally, but also in a fr Ricky kept me informed of the diagnosis and the needed service, and updated me on the progress. Repairs were handled professionally, but also in a friendly manner. More

Thanks, Victoria Lafrenz at the Service Center; you consistently demonstrate accountability, trust, and excellent communication to achieve a smooth service to maintain our vehicle. Great team. consistently demonstrate accountability, trust, and excellent communication to achieve a smooth service to maintain our vehicle. Great team. More

I want to complement the service Manager , Sharday Hill. She handled an issue I had with the transmission on my 2016 Forester. She went the extra mile to get me assistance with the cost of the repair and pr She handled an issue I had with the transmission on my 2016 Forester. She went the extra mile to get me assistance with the cost of the repair and proved to me that Subaru backs their cars 100%. Ms. Hill was professional and it was a pleasure to work with her. More

Every time I have used the service center I have had to wait for hours no matter what I'm there for. This last time they did a bad job patching my tire and it still went flat I called one supervisor four f wait for hours no matter what I'm there for. This last time they did a bad job patching my tire and it still went flat I called one supervisor four five times and she never got back to me and then I spoke to Tom and at first he was helpful. I explained that a tool was left under my hood and that the tire was going flat and that because no one got back to me I had to purchase a new tire. At first Tom was helpful and I gave him all of the receipts and all of the photos to prove what I was saying. As of now I have emailed him four times and left messages on his phone and he has refused to get back to me. This is really poor customer service especially because I didn't do anything wrong. It was a service center who did a bad job fixing my tire. Don't waste your time and money on this place, find a place you trust. More

I am so please with this dealership. I have purchased my last two car here and so has my daughter. The sales personnel are helpful and honest. We have our vehicles serviced here exclusively. My last visit w last two car here and so has my daughter. The sales personnel are helpful and honest. We have our vehicles serviced here exclusively. My last visit was Wednesday of this week where Victoria Lafrenze handled my service requests. She is such an asset to this dealership. Very friendly and knowledgeable. I look forward to seeing her again in six months for the next service on my Crosstrek which I love. Kathy Speer More

Thank you, Service Team, for the excellent care of my vehicle. I am very thankful to one of the best service assistants -Victoria Lafrenz -for understanding the value of time, give me precise information vehicle. I am very thankful to one of the best service assistants -Victoria Lafrenz -for understanding the value of time, give me precise information and listening to my concerns to maintain my Crosstreck. More