Subaru of Pembroke Pines

Smooth Experience Thank you Joe Salerno for a smooth service and for alerting me to the need for bearings. You took very good care of me and my Subaru. It was a seamle Thank you Joe Salerno for a smooth service and for alerting me to the need for bearings. You took very good care of me and my Subaru. It was a seamless experience!! John Nici and Kayla Rosen More

Excellent. Great experience. All were wonderful and knowledgeable and very helpful, I was there for my first maintenance oil change and was truly a pleasure. Great experience. All were wonderful and knowledgeable and very helpful, I was there for my first maintenance oil change and was truly a pleasure. KIND OF EXPENSIVE BUT UNDERSTANDABLE . More

Consistent Quality Service My wife and I created breakfast dates around service to our Subaru because we know we can count on Jaime having our vehicle ready when promised. The My wife and I created breakfast dates around service to our Subaru because we know we can count on Jaime having our vehicle ready when promised. The text updates are helpful in time management. We are very happy with our car, our Rep and the service provided. More

Great service from beginning to end. First time at service center. Quick, friendly service. Jaime Garcia was my service rep. He was friendly, easy going, professional. I was going to First time at service center. Quick, friendly service. Jaime Garcia was my service rep. He was friendly, easy going, professional. I was going to wait for the car, but he advised me that since I was also getting the car detailed I would be better off going home. He quickly got the driver to take me home, and then picked me up when the car was ready. Worked out much better for me. When I got the car it looked like when I first drove it home. It was spotless. The detailing team did a great job. I was overall impressed by everyone I came into contact with. Great experience to have at your first maintenance. More

The Salesman listens to you. Great experience doing business with Subaru Pembroke Pines and excellent customer service from an excellent salesman like JC. He makes me feel comfort Great experience doing business with Subaru Pembroke Pines and excellent customer service from an excellent salesman like JC. He makes me feel comfortable with my buying decision. No sharks around. Thank you. More

Right numbers, right service I was offered the vehicle that I wanted at the right price and financing, with excellent service, no pressure After the buy, got guidance on the incl I was offered the vehicle that I wanted at the right price and financing, with excellent service, no pressure After the buy, got guidance on the included equipment More

Terrible communication I received a letter notifying me that my car needed to be brought in for a recall repair. I scheduled an appointment with the receptionist for the fo I received a letter notifying me that my car needed to be brought in for a recall repair. I scheduled an appointment with the receptionist for the following week. I drove a half hour down to the dealership, and when I arrived, they told me there was actually NO fix for the recall yet (despite scheduling me a week prior), and go home and wait for a call once there was a fix in 30-45 days. They called back that afternoon and said there was "now a fix", and scheduled me for 2 days later. During the 2nd appointment (which was supposed to take 15 min total), I waited at Enterprise for a loaner car for a full hour. The repair was supposed to take "a few days, maybe up to a week; we will text you with updates". I received NO communication at all. A full week later, I called them and they said they had just received the parts and were going to START the repair that day. The repair would take 7-10 days more. Another week later, I was called (finally) to inform me my car was ready to be picked up. The pickup process was very smooth; my car was returned in clean, repaired condition, and they gave me a free inspection. Hopefully nothing else breaks; I do not want to go through this again. More

Was an excelent experience Is a nice dealer , little but a people is very good in their work , they underestand how to explain the business ! I was super happy ! Is a nice dealer , little but a people is very good in their work , they underestand how to explain the business ! I was super happy ! More

Service center Jaime García was very friendly when I took my Crosstrek for a 6 month service and a flat tire. Was very happy with the service! Jaime García was very friendly when I took my Crosstrek for a 6 month service and a flat tire. Was very happy with the service! More

recall messed up Despite an urgent sounding letter from Subaru, the dealer was out of the airbag replacement. In making this appointment, I made three phone calls to Despite an urgent sounding letter from Subaru, the dealer was out of the airbag replacement. In making this appointment, I made three phone calls to the dealer including speaking in person to the service representative, to question if the work could be done and part was available. Despite being assured three times this work could be done on the scheduled date, when I arrived to drop off the vehicle along with someone else who trailed along to give me a ride home, was informed that there was no part available. And that I could either leave the vehicle there indefinitely until a part arrived, with no loaner car available, or just go home and wait for an email or call that my part had arrived. Claimed they were taken by surprise by Subaru adding the 2014 outbacks to the Takata recall. More