Subaru of Pembroke Pines

Average service, slow to no communication I waited 45 min before being seen in the waiting room, then finally once they took the car for diagnosing they came back and said it would be 1.5 hour I waited 45 min before being seen in the waiting room, then finally once they took the car for diagnosing they came back and said it would be 1.5 hours, when I said I couldn’t do the repair, they said said it would take just as long to put the car back together and I mind as well let the just do the repairs. I was stuck, and it was already late. I had previously mentioned I couldn’t stay past a certain time, which was already rapidly approaching and that I’d need a car if it was going to be past a certain time which had already passed. I was stuck and my kid therefore was stuck too! I was very annoyed. The service advisor said oh sorry we don’t have a car. So I was totally stuck. Not good communication in my opinion. They could definitely have handled the situation a lot better had they not made me wait 45 minutes in the waiting area before even looking at my car. I shouldn’t of had to go and find my service writer just to get a mechanic to even look at my car. More

It was great I arrived about fifteen minutes early. About 5 or 10 minutes later Stephen came to explain to me what they had to check on my Forester and he told me I arrived about fifteen minutes early. About 5 or 10 minutes later Stephen came to explain to me what they had to check on my Forester and he told me how much it was going to be moneywise. He said it would take about 1 1/2 hours. When the job was done he came to let me know that the inspection did not reveal any problems. He explained everything that was done and asked if I wanted to wait until they washed my SUV. He said it would take about 20 more minutes. Everyone was very friendly and professional. It was a great experience. No complaints. More

Great sales/lousy paperwork Salesman Kyle was great. Paperwork processor Jaime screwed up the registration process and has thus far not corrected it. He was supposed to register Salesman Kyle was great. Paperwork processor Jaime screwed up the registration process and has thus far not corrected it. He was supposed to register the car in both my name and my wife’s name and did not. He was supposed to register the car on an existing plate but did not, causing me to have to expend $225 dollars more to register the vehicle. I had to visit the FL DMV where they told me only the dealership could straighten it out. Several phone calls and promises have thus far not straightened this out. More

Awesome guys! The working so hard to help me to find my best option, I recommend 100% the attention deserves a A+ they are awesome definitely recommend thanks to Su The working so hard to help me to find my best option, I recommend 100% the attention deserves a A+ they are awesome definitely recommend thanks to Subaru More

Great service with no surprises I went in for my first service since we purchased the car and had a few questions regarding the operation of the car. I was able to have my questions I went in for my first service since we purchased the car and had a few questions regarding the operation of the car. I was able to have my questions answered and the service was completed on time with a car wash. More

Work not completed when promised Vehicle was in for minor paint repair and detail. Received email at 11am that vehicle was ready. Arrived at 4 PM had to wait 90 min vehicle not ready Vehicle was in for minor paint repair and detail. Received email at 11am that vehicle was ready. Arrived at 4 PM had to wait 90 min vehicle not ready. Dealer had vehicle since December 3. More