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Subaru of Pembroke Pines - Service Center

Pembroke Pines, FL

4.3
993 Reviews

993 Reviews of Subaru of Pembroke Pines - Service Center

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June 01, 2025

Julio…if you want good service along with a good deal, go see Julio and tell him Tony D sent you. More

by Igodfather1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Lettera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Cesar Campos III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn Martin
Jun 03, 2025 -

Subaru of Pembroke Pines responded

Thanks for the recommendation, Tony! See you next time at Subaru of Pembroke Pines!

May 27, 2025

JP is a an amazing worker they genuinely listen, understand what’s needed, and consistently go the extra mile. Their empathy, attention to detail, and commitment to us the customers makes us feel we More

by melanyrojas07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Ladaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Dussan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rohan Alexander
May 27, 2025 -

Subaru of Pembroke Pines responded

We're pleased to hear that JP made your experience at Subaru of Pembroke Pines so welcoming and attentive. Thank you for the kind words and confidence in our service!

May 26, 2025

The dealership was an awesome experience. They had great service and great hospitality with me. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Dussan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Subaru of Pembroke Pines responded

George, thank you for leaving Subaru of Pembroke Pines your positive feedback!

May 25, 2025

JP is very knowledgeable and patient. He asks the right questions and actually listens in order to provide you with exactly what you are looking for instead of just trying to sell you any More

by E.Mora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Dussan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Subaru of Pembroke Pines responded

We're delighted to hear that JP provided such attentive service at Subaru of Pembroke Pines. Thank you for sharing your experience with us!

May 21, 2025

Julio & Alex are always willing to go the extra mile to help their clients. I refer my all my Family & Friends to them. For the best customer service and the best deals in town go see either of these excep More

by IGODFATHER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Cesar Campos III
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Subaru of Pembroke Pines responded

Thank you for recommending Julio and Alex at Subaru of Pembroke Pines! We're delighted to hear they consistently provide top-notch service. We appreciate your trust in us and look forward to assisting more of your family and friends!

February 12, 2025

I had the best experience today. Never been to this dealership before and i was truly impressed. It was the cleanest place , Everyone was so personable and genuinely nice as can be. More

by cdriggers88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Salerno
Feb 12, 2025 -

Subaru of Pembroke Pines responded

Thank you for sharing your experience with us at Subaru of Pembroke Pines! We're delighted to hear that Joe and our team made such a positive impression. We appreciate the feedback and look forward to welcoming you back in the future!

January 06, 2025

Great Customer Service! He definitely helped me with all of my concerns with leasing with Subaru. More

by kiara.shannon2000
Workmanship
Recommend Dealer
Yes
Employees Worked With
Julio Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Subaru of Pembroke Pines responded

Your feedback is much appreciated! Thank you for supporting Subaru of Pembroke Pines.

July 10, 2024

Very disappointed with the integrity of your service department (Brittany) and customer service ( Randy) to resolve a simple issue. My wife and I purchased a Subaru Outback from your dealership and wer More

by Wsg137
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany (Service). Randy (Customer Service)
Jul 16, 2024 -

Subaru of Pembroke Pines responded

I'm sorry to hear about your experience with our service department and customer service team. We strive to honor all promises made, and it's disappointing that we fell short here. Please reach out directly so we can resolve this issue for you as soon as possible. Thank you, Rosalie Marti - Service Manager - 954-443-2500

February 24, 2024

A vehicle is only as safe as its tires are reliable. Less than 2 months into driving our new 2024 Subaru Crosstrek, one of the tires failed catastrophically, blowing out on the interstate. While this More

by rem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Caballero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Ross
Mar 10, 2024 -

rem responded

Thanks again for reaching out -- I have updated my original review to reflect your solving this issue.

Mar 11, 2024 -

Subaru of Pembroke Pines responded

We're glad to hear that Rosalie was able to address your concerns and provide a resolution. Your satisfaction is our priority, and we're committed to addressing any issues promptly. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for bringing this matter to our attention, and we appreciate your continued support.

January 29, 2024

Be careful with Service Department and one of the Service advisor name JS TERRIBLE SERVICE ! More

by import-export
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Ladaga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Whitney, Stephen Scott Mankin
Feb 12, 2024 -

Subaru of Pembroke Pines responded

Would you consider sharing further details about your experience? I want to address your concerns, but I will need more information to do so. I look forward to hearing from you. Thank you, Rosalie Marti - Service Manager - 954-443-2500

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