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Subaru of Pembroke Pines - Service Center
Pembroke Pines, FL
1,000 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,000 Reviews of Subaru of Pembroke Pines - Service Center
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April 13, 2019
LOVE SUBARU I love my Subaru. I’ve never had anything even close to an unpleasant experience at Subaru of Pembroke Pines. I plan to keep my Forester for quite a w I love my Subaru. I’ve never had anything even close to an unpleasant experience at Subaru of Pembroke Pines. I plan to keep my Forester for quite a while and will keep returning here for service. More
by Customer
Verified CustomerEmployees Worked With
Steven Ross
April 12, 2019
Communication nonexistent Subaru of Pembroke Pines is a complete let down. My car was towed in to the service department and of the 8 days it’s been there I was only contacted Subaru of Pembroke Pines is a complete let down. My car was towed in to the service department and of the 8 days it’s been there I was only contacted once, and that was the day it was towed in. I don’t know if my car is done, I don’t know if the car is waiting for parts, and to get a live person on the phone with the exception of the front desk girl would possibly take an act of Congress. I’ll can also report that dropping your vehicle off after hours is much quicker than dropping off during business hours. I had to wait 45 minutes to speak to an advisor vs 10 minutes to fill out a key drop envelope. They’re pretty good at throwing false accusations when they’re frustrated, quick to point the finger right back at you for issues on your car. I don’t recommend this dealership for any repairs. Lastly I was told that my car was getting washed, when I picked it up it still had the same amount of brake dust on the wheels, and a ton of oak leaves (it was never washed). More
by rick_359
April 10, 2019
Oil change Hi I took my car for service my adviser was Steven j Ross he was very good the car came back with a dent on door but I took it 2days later and mr Cris Hi I took my car for service my adviser was Steven j Ross he was very good the car came back with a dent on door but I took it 2days later and mr Cristopher Vasquez was nice and apologized and they took care of it More
by er31mr@aol.com
Employees Worked With
Christopher Vazquez and Steven J Ross
April 10, 2019
Excellent Great people very friendly. Kept me informed what was being done and why. Good coffee clean waiting room when service was compleated my car was return Great people very friendly. Kept me informed what was being done and why. Good coffee clean waiting room when service was compleated my car was returned nice and clean More
by FARMER0428
Employees Worked With
April 10, 2019
Fast, friendly and thorough Check-in process was fast. My service advisor Jaimie was helpful and efficient. The car was finished faster than estimated, getting me in the road soo Check-in process was fast. My service advisor Jaimie was helpful and efficient. The car was finished faster than estimated, getting me in the road sooner. I bet much liked the texted / linked service updates. More
by jeffsingerfl
Employees Worked With
Jaimie in service
April 09, 2019
After hours repairs Mechanic stayed in after hours to provide me with service to help me out out of a hard situation will continue to bring my car to visit this fellow te Mechanic stayed in after hours to provide me with service to help me out out of a hard situation will continue to bring my car to visit this fellow technician, techs like him make me trust them with my vehicle More
by jesusesfandiary790
Employees Worked With
Jon Whitney
April 09, 2019
Saturday Morning Blues I just went in for a regular oil change, had an appt, oil change took over 2 hours, although I can understand things happens and they were busy the wh I just went in for a regular oil change, had an appt, oil change took over 2 hours, although I can understand things happens and they were busy the whole process seemed very disorganized. I did not get a copy of my vehicle inspection, I Assumed it was going to be attached to invoice as I was told. I did not check at the end because I just wanted to leave. I did get an estimate about the sky high cost of my next service! I love my Subarus, can’t complain about them but I’ll be hesitant to purchase another one only because of the service, is always an issue since first maintenance where a sensor was accidentally damaged. My service advisor was courteous and professional and he is just doing his job, I just feel like I’m being scammed..The cashier was training another employee, another lady was sitting next to cashier and did not acknowledge me standing there waiting to pay. I also had issues booking appts online on your website and dealer not aware. This appt I made on the Subaru App. More
by Liset K
Employees Worked With
Steven Ross
April 07, 2019
Good Service Department Staff Setup an appointment online and drop off my vehicle with little wait time. My long time service advisor Steven Ross walked me through what type of se Setup an appointment online and drop off my vehicle with little wait time. My long time service advisor Steven Ross walked me through what type of service vehicle needed as well what was not required base on vehicle history. Received a $25 off service to boot. I used the courtesy service to drop me off at home and they offered to pick me up when the service was complete. The vehicle needed a 36k mile service plus additional service I requested. The cost of the service was reasonable for what was required and in addition the car was washed. More
by LUISYUT
Employees Worked With
Steven Ross, Barry Levine
April 07, 2019
Problems with the Service Center The service center has good people and does quality work. The new, higher prices are unacceptable. I will not return until they revert to competitive The service center has good people and does quality work. The new, higher prices are unacceptable. I will not return until they revert to competitive levels. In addition, 3 hours to change oil and rotate tires is for too long. More
by LLEVIN1001
Employees Worked With
Steven
April 06, 2019
Excellent, on time, courteous Service was excellent as I arrived without an appointment and immediately was helped by Jaime Garcia for my 12k miles routine service and the radio re Service was excellent as I arrived without an appointment and immediately was helped by Jaime Garcia for my 12k miles routine service and the radio recall. Car was returned within the estimated time. Jaime Garcia is a gentleman! More
by Renee
Employees Worked With
Jaime Garcia
