Subaru of Port Richey - Service Center

50% Jesse Burns and 50% Subaru This is about the second review I am writing. Jesse Burns is a stellar employee of Subaru. He knows the cars, was patient, and a good teacher, I br This is about the second review I am writing. Jesse Burns is a stellar employee of Subaru. He knows the cars, was patient, and a good teacher, I brought my Forester in for maintenance and ended up with a new CrossTrek - I blame Jesse for this. I have not dealt with all your employees, but I trust they are as excellent as Jesse and Sher, so that new clients will have a wonderful experience in shopping for a car. More

Average I have seen better service centers. No one is out front to greet you unless you are looking to buy a car. Two times I have taken the car to get deta I have seen better service centers. No one is out front to greet you unless you are looking to buy a car. Two times I have taken the car to get detailed at 135 dollars a visit and both times the car was brought back to me still dirty. I left the car overnight and did not get the car back until 5pm. A call informing me of the status at some point would have been nice. Instead I called them around 2pm to find out when or if the car was done yet. I do not live close to this location and had to race to the shop before the service rep left for the day, they did not finish the car until the service center was closing. As for the detail, I would not have cared if it was just a car wash but the rep had informed me that it was to be detailed to a show room finish. Both times I got the car back with leaves still in the window and in the trunk doors. The second time some kind of oil was used on the leather and it was dirty. It was like someone used a dirty rag or just rubbed the existing dirt around with oil. Maybe they just sprayed it with oil and never wiped it down, not sure. If you wiped your finger across the leather it was gritty and a residue of oil and black dirt was left on your hand. I showed the rep and he asked "is there anything we could do?" not what I was looking for. Sales reps are nice but nothing above average about this particular dealership. I am not a huge Ford fan but if you want to see an above average service center, check out Karl Flammer Ford. Had to take my company vehicle there once and I was amazed at how friendly and awesome the service was. A young man greeted me as I pulled in followed by a rep who quickly took my information down, showed me to the doughnuts, coffee and TV. I was up and running in a reasonable amount of time, while updating me on its status through the duration of the visit. More

excellent my appoinment was really fast and everything was good, nice attention. highly recommended, they recibe my car and returned very fast. see you in my ne my appoinment was really fast and everything was good, nice attention. highly recommended, they recibe my car and returned very fast. see you in my next oil change. thanks. More

Pleasant experience A pleasant non-pressured experience with professional car care advice. Explained my extended warranty and the included service at this dealership sinc A pleasant non-pressured experience with professional car care advice. Explained my extended warranty and the included service at this dealership since I purchased my new vehicle from them. More

Prompt service! The guys at Subaru of New Port Richey are excellent! Kind and courteous service they are prompt and get the job done in minimal time. The guys at Subaru of New Port Richey are excellent! Kind and courteous service they are prompt and get the job done in minimal time. More

good experience as always They provide good service and also get you out in a reasonable amount of time. They are very organized and efficient at expediting scheduled appointme They provide good service and also get you out in a reasonable amount of time. They are very organized and efficient at expediting scheduled appointments. More

Pleased with the service manager Disappointed with the service tech who changed the oil and didn’t tighten the drain plug or check for leaks. Unfortunately had to return again Disappointed with the service tech who changed the oil and didn’t tighten the drain plug or check for leaks. Unfortunately had to return again More

Fast and accurate service, Service was started on time and completed in a very timely manner. The guys at the service desk was great. The coffee and donuts were great as well. Service was started on time and completed in a very timely manner. The guys at the service desk was great. The coffee and donuts were great as well. More

Courteous The service department staff is very friendly and courteous. The service was was completed promptly. The showroom and waiting area were very comfortab The service department staff is very friendly and courteous. The service was was completed promptly. The showroom and waiting area were very comfortable while I waited. More

good customer interation with honesty they never find additional problems or make small concerns into expensive concerns when the service is set to a specific time frame the car is usual they never find additional problems or make small concerns into expensive concerns when the service is set to a specific time frame the car is usually ready at or before that time More