Brian Skelton

Was charged by service department $155 for “diagnostics “ to tell me my tire had a bubble in it. Ridiculous charge. Poor explanation of service. Also never got a call afterwards about satisfaction or a surve to tell me my tire had a bubble in it. Ridiculous charge. Poor explanation of service. Also never got a call afterwards about satisfaction or a survey. Guess that’s how you juice your review numbers. More

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Lokey Subaru in Port Richey used to be my favorite dealership. I bought two new cars from them but for the third one I became a customer at another dealership because there was a rather large price di dealership. I bought two new cars from them but for the third one I became a customer at another dealership because there was a rather large price difference for the same vehicle. A few days ago I bought a 2025 Outback from another dealership. Before my purchase from there other dealership I called Lokey to purchase from them. I asked for a sales person but ended up speaking with a Lokey employee who was not a sales person. He pretended to be one. He quoted the MSRP of the vehicle $2,000 more than what it is and also said that they did not have the vehicle I was looking for and they will have to bring it to their dealership and that would be very costly. He was rude, abrasive and condescending. Needless to say mine was a very negative experince. Lokey Subaru has fantastic maintenance service and maintenance people. I will not hesitate to go there for maintenance which is the reason I am giving a 3 star rating. I cannot rate them five stars after my bad experience. More

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Fast clean, has food and beverages. Wish it was closer to my house. Good people to deal with. Wish it was closer to my house. Good people to deal with. More

by CZIVOLICH Verified Customer Verified Customer

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Great dealership with the exception of the finance department. The rep I had was awful. I have never experienced the pressure this rep put on me. I would have walked out if it wasn’t for the fact I’ve department. The rep I had was awful. I have never experienced the pressure this rep put on me. I would have walked out if it wasn’t for the fact I’ve bought several cars here. He was insulting and tried to bully me in addition to lying to me. More

by RAWUSCG Verified Customer Verified Customer

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They are very courteous, patient and helpful. Every one in the service are very nice! Every one in the service are very nice! More

by PATMAT013 Verified Customer Verified Customer

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Well trained personnel and quality service. Easy to make an appointment. The waiting area is very comfortable. Easy to make an appointment. The waiting area is very comfortable. More

by RICHARDRNEILSON Verified Customer Verified Customer

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The Dealership reached out to me to book a service appointment, which I did make for Sat at 9:30am, I have the conforming email to prove I had an appointment. I brought the car in, worked with the ad appointment, which I did make for Sat at 9:30am, I have the conforming email to prove I had an appointment. I brought the car in, worked with the advisor to get an oil change and tire rotation, the advisor could not find the appointment but assured me it was not a big deal. After waiting an hour, I noticed my car had not moved from its spot and did not even see the inside of the shop. I had the advisor check the status and he reported there was still 1 more in front of me, I asked for the car back, the advisor brought me back the car and said I should have had a "real" appointment I confirmed that I did and all I got from him was an eye roll and "sorry dude", I asked for the store to contact me and and I'm still waiting to hear from them. Update: got a call from the service manager he left a message, when I returned his call later that day I was told he was out of town at a car convention for a week. So issue in not resolved or even addressed. More

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Great dealership, the men and women at the service desks will get you squared away. Ask for Spencer as he is the man. A++ from the service to techs. will get you squared away. Ask for Spencer as he is the man. A++ from the service to techs. More

by JAYGIESE47 Verified Customer Verified Customer

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Spencer is wonderful! He went above and beyond to help to unwind a warranty issue regarding an ongoing concern with my outback. He went up the ranks to use the powers at h He went above and beyond to help to unwind a warranty issue regarding an ongoing concern with my outback. He went up the ranks to use the powers at hand to service and resolve the issues. His professionalism and attention to service and results were above and beyond. Spencer is and has always been a pleasure to work with and his competency regarding product is at a level that deserves attention. He is deserving of reaching higher ranks with Subaru. More

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Great car dealer! I have bought 4 cars from them!!!Always takes great care of me when I am there. I have bought 4 cars from them!!!Always takes great care of me when I am there. More

by kayben19 Verified Customer Verified Customer

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