Subaru of Puyallup

After a poor experience attempting to purchase from a local dealer, we contacted Bob Schroll at Subaru of Puyallup. Bob did an outstanding job quickly locating the vehicle we wanted and went way over th local dealer, we contacted Bob Schroll at Subaru of Puyallup. Bob did an outstanding job quickly locating the vehicle we wanted and went way over the call of duty to insure that our buying experience was absolutely fantastic. The staff at Subaru of Puyallup was incredibly organized and quickly got us on our way as we had traveled across the state to purchase this vehicle. We highly recommend this dealership and Bob Schroll. We feel they went the extra mile in getting us the vehicle we wanted at the price we wanted in a very timely manner. An extremely positive experience. We will definitely do business with them in the future. More

We came from Alberta, Canada, and got exactly what we ordered. The people worked with us as we had to do most of the work over the phone and by fedex. Wonderful people, friendly and honest. ordered. The people worked with us as we had to do most of the work over the phone and by fedex. Wonderful people, friendly and honest. More

This was the most pleasant car purchase we have ever made. We walked in just expecting to look at a few cars and figure out want we really needed in a car, just beginning our research basically, and en made. We walked in just expecting to look at a few cars and figure out want we really needed in a car, just beginning our research basically, and ended up making a purchase to be proud of. George listened to what we were looking for in a car, and was able to put our ideas together in a vehicle we could really be happy with. They didn't have one on hand with the exact color and features, but were able to come up with one from another lot and brought it in the next day. The deal was great, we were able to afford a better vehicle than we had thought we could, and the trade in for my KIA was extremely fair. We love the look of this Outback and can see the value we are getting for our money. It is a well made-car that we really feel safe in. There is a lot of places we want to see in this country, and this car will get us there in style. George was very helpful, and entertaining, and made the experience easy and stress-free. He even arranged to have a cake there when we picked up the car, as it was my birthday. I was definitely surprised with the attention. All the staff were friendly and pleasant to deal with and I'm actually looking forward to the first service visit to see how that end of the business measures up. We couldn't be happier with our purchase. More

I have had the pleasure of working with Ryan for about one year now. When I first approached Ryan about the possibility of trading in my van and getting into a different vehicle, Ryan was the FIRST sales one year now. When I first approached Ryan about the possibility of trading in my van and getting into a different vehicle, Ryan was the FIRST sales associate with whom I had spoken that offered me sound advice, explained his position, and offered me resources to be in a better situation in the future. I have kept in touch with Ryan over the past year because of the combination of sound advice and honesty that he offered. When I returned to the Subaru dealership in June 2011, it was not with the intention of purchasing a vehicle. Instead, it was to get Ryan’s professional opinion about my current situation with the vehicle that I was in and my financial situation. I fully anticipated that Ryan would tell me that it would be another four to six months before it would be feasible for me to trade in the van. In Ryan’s absence, I was assisted by George, who took my information to share with Ryan. When I contacted Ryan the following day to let him know that I had stopped by and to let him know that I really just had a couple questions for him, I was (pleasantly) surprised to learn that he had been able to secure financing for me. And while the vehicle I ultimately purchased was different than what had initially been considered, it is a great match for both my transportation and financial needs. Since finalizing the sale, Ryan has maintained his availability to me, and worked to address any concerns that I may have. Ryan’s commitment to the customer not just during the sale, but after have been affirmed by his immediate response to any questions or concerns I have had. And more importantly, it has made me a committed Harnish Auto Family customer. I am hopeful that all employees of Harnish exhibit the same combination of commitment and ethics to their customers as does Ryan. And I truly hope that you recognize that with Ryan you have more than an outstanding salesman. You have an upstanding man. More

I had put a new WRX on hold about 2 months ago and just picked it up today!. Subaru of Puyallup called me as soon as it came in and then held it for me until I was able to come in and pick it up. Despite b picked it up today!. Subaru of Puyallup called me as soon as it came in and then held it for me until I was able to come in and pick it up. Despite being in very high demand they gave me a great deal on the car. Throughout the entire process everyone I worked with was very helpful. They walked me through the entire car and made sure I was happy at every step. I never felt like I was being pressured to buy any extras that I did not want and felt like they genuinely cared about me being happy with every aspect of the transaction. I would recommend them to anyone!! More

The "Harnish" dealership is the best that I have incountered for some time. George is an exceptional sales person, and very knowledgeable regarding the cars he sales. I was also impressed wit have incountered for some time. George is an exceptional sales person, and very knowledgeable regarding the cars he sales. I was also impressed with the service department. It was spotless and very clean. Everyone that I have met so far seems very friendly and helpful. More

We loved out experience at Subaru in Puyallup. We were greeted by George Mayfield and he was awesome. We had a price range that we wanted to stay in for the monthly payment. He did not try to oversell us. greeted by George Mayfield and he was awesome. We had a price range that we wanted to stay in for the monthly payment. He did not try to oversell us. We were actually able to buy a 2011 Outback for less than a 2010 Forrester. Doing the paperwork was quick and easy. George kept us laughing the whole time, never a dull moment! The car is beautiful, excellent craftmanship, and fun to drive! Really love the fact that Subaru has a zero emissions plant and we bought a partical emission Outback. Anything to be a little "greener". More

Mark was great in the fact that he actually listened to me and noted what it was that I was looking to buy. He gently guided me in my search for a new Subaru by helping me find just those things that I wa me and noted what it was that I was looking to buy. He gently guided me in my search for a new Subaru by helping me find just those things that I was looking for and not the car he wanted to sell me. He did such a nice job that he actually sold me a brand new car that I did not expect to see for 2 to 3 weeks after I paid for it. I was even more impressed when to my surprise my new car showed up 2 weeks earlier than expected. Thanks for all of your help! More

Rick treated us with respect, which is rare. He was upfront, honest and very easy to deal with. We have been dealing with another dealer for the last several years, but was unable to strike a deal wit upfront, honest and very easy to deal with. We have been dealing with another dealer for the last several years, but was unable to strike a deal with them this time. I believe that ended our relationship with them. We will travel the extra 50 miles to do business with Rick again. More

We were at another Subaru dealer closer to home but left because they were sleazy. So we drove from Renton to Puyallup, because this Subaru dealer was highly recommended by coworkers. We were either going t because they were sleazy. So we drove from Renton to Puyallup, because this Subaru dealer was highly recommended by coworkers. We were either going to buy a Subaru or Mazda, which was across the driveway from Subaru. We previously purchased a top of the line Mazda a few months before, and were extremely pleased with the price, quality, and level of service we received from them. But we were also very interested in Subarus because of the top safety ratings, quality of product our friends raved about, the PZE and AWD features and the fuel efficiency -the last few which are lacking in Mazdas. So we gave Subaru one more shot. As a side note, had I known about the Subaru line when we looked at Mazda, I might have a 2011 Outback instead of a CX9. The Subaru salesman seemed a bit distracted, but it was almost closing time. We still felt more comfortable and got the car we wanted with no stress. The biggest issue for me is price haggling and financing. We once spent 10 hours at a Kia dealer in Renton haggling with them. Ever since then we decided - no more Kias and no more haggling. When we went to Mazda, we were in and out driving the car home in two hours. It was the same stress-free experience at Puyallup Subaru. Don took us for a test drive, and while the car price was above the budget I had set, within 10 minutes of sitting at his desk, he came back with a price lower than I expected. We agreed, signed and Don sent the car to be detailed - just like that! We were in and out, driving home within a couple hours. We are very happy with our purchase and It has held up to it's safety and quality reputation. Some reviewers question the design of the lights on the Subaru, but I'll tell you the design of the tail lights is why we insisted on a 2010 or newer model. It was a great experience, and like my coworkers, I'll be recommending Subarus and the Puyallup dealership. We also live in a new community with many young families looking for safe, reliable cars, and they have been admiring our Subaru. We will be recommending this dealer to our neighbors, and will advise against the dealer in Renton. There are a lot of dealerships and a lot of car brands. For us, the car and the experience is what sets them apart. The experience at Puyallup Subaru kept us from walking 25 feet to the Mazda dealer. Good job to Don, the finance team, and the manager. We will be coming back when it's time to buy our next car (Because I just love the new Outback design!) More