Subaru of Spokane

My overall experience in buying my first car from Subaru of Spokane was positive. The only complaint that I have is that I was given a guarantee that if anything were to happen to my car mechanical or anyt of Spokane was positive. The only complaint that I have is that I was given a guarantee that if anything were to happen to my car mechanical or anything else, I was to bring back the car immediately and have them fix it for no cost to me. Well my luck, after owning it for 4 days, someone shot my passenger door with a bb gun. It chipped the paint and left a dent in it. I brought it back and ended up talking to several people who eventually led me to their shop. They told me it was going to cost me $600 to fix a tiny hole in my door. All I wanted and all I asked for was to put a patch on it to keep it from rusting. I told them the guarantee I was promised but no one would follow through or even call the dealership about it. I am disappointed that I was not given the guarantee I was promised, but my overall car buying experience was nothing but positive and I will be coming back to the dealership to buy my next car. More

I LOVE my new Subaru Forester (2.5i Touring). Working with Aaron Hauer to make a choice and to actually purchase this vehicle was a breeze. I have never had any experience with a car dealership as good with Aaron Hauer to make a choice and to actually purchase this vehicle was a breeze. I have never had any experience with a car dealership as good and actually enjoyable. Aaron answered all my questions, took care to order just the options and accessories I wanted, kept me updated on the delivery process, and made the purchase the easiest ever. He knows how to work all the bells and whistles, too, so he was a good teacher and got me started learning about my new car. I got a great price on my new Forester and a good price for my trade-in. Great job, Aaron -- and Subaru of Spokane! Thank you! More

Craig and Sonny were awesome! I had previously gone to a different dealership to purchase a 2014 Forester and they wouldn't help me at all. My sister called Craig to help me out as she had bought her Fores different dealership to purchase a 2014 Forester and they wouldn't help me at all. My sister called Craig to help me out as she had bought her Forester from him. Craig had the paperwork done and ready when I showed up. I had to verify some information and sign paperwork. They made everything very easy and no hassle. I loved working with this team. I will definitely be going back when I'm ready for a new car and will refer others. Thanks guys for giving me a great car buying experience! More

Salesman Steve Blue appeared busy when we arrived at the show room entirely unannounced, but stopped what he was doing and quickly focused his attention on us to provide the answers to our questions. We imm show room entirely unannounced, but stopped what he was doing and quickly focused his attention on us to provide the answers to our questions. We immediately became his priority and he was very pleasant and professional in dealing with us. We bought our vehicle through the Costco Auto purchase program, and Steve made the decision & purchasing process quite simple. He went above and beyond by staying late to finalize the purchase on the day our vehicle arrived, and even came back the following day on his day off to finish up the process. He was very knowledgeable about the vehicle and took the time to ensure that we understood the vehicle and all of it's controls ect.Tyler in finance was pleasant and professional as well and working them both made the purchasing a breeze. We would buy from Steve and this dealership again, and have already made recommendations to a family member to meet with Steve. More

Rating our experience on the purchase of our 2014 Forester and working with Dustin: all 10's. He did not oversell us as he knew we are a returning customer (since our purchase of our 2000 and 2011 Forester and working with Dustin: all 10's. He did not oversell us as he knew we are a returning customer (since our purchase of our 2000 and 2011 Foresters), it was a natural fit for us. We have received great service from them for the past 13 years. Purchasing a new car is not an experience most people can look forward to but we are able to state it was a great one for us. Thanks to Subaru of Spokane. More

After having a terrible experience at Parker Subaru in Post Falls we decided to go across state lines and give subaru of Spokane a chance.Drew was very upfront an honest throughout the whole process.My on Post Falls we decided to go across state lines and give subaru of Spokane a chance.Drew was very upfront an honest throughout the whole process.My only complaint is after he was finished with his part of the paperwork it took nearly 2 and a half hours to go in and talk to the finance manager and nearly an hour to finish paperwork with them.I would only suggest maybe being better staffed in that department. More

We appreciated Mike's help in chosing our new 2014 Subaru Forester Limited. We never felt pressured and i personally appreicate that. He gave us time to think about the choices we had and explained Subaru Forester Limited. We never felt pressured and i personally appreicate that. He gave us time to think about the choices we had and explained the differences. He answered all questions asked and made sure we understood what was explained to us. I appreciated when he took us out for a test drive that we were able to drive on a rough road as he wanted us to see how well the car handled. It handled very well and the ride is so smooth. I felt he gave an honest opinion or suggestion to what I wanted. Mike kept us informed on the status of the car as the color we picked was not in Spokane. We were expecting it on Oct 25th and to Mike's surprise it came in a week early and it was such a nice surprise for us as well and to be on weekend was even more fun we had time to enjoy the car even more. We will continue to recommend Spokane Subaru and Mike to everyone. We have my 2009 Forester, and our son owns a 2010, as well as my sister-in-law who owns a 2011 and I have a 2014. We have family in California who purchased a 2013 Forester too so we all own a great car. Thank you very much for such great service and care. Virginia & Rich Omoto More

What a wonderful experience. I really hate buying a car, but had heard wonderful things about Mike and it was all true. Mike was a pleasure to work with, went the extra mile and he had a great sense of hum but had heard wonderful things about Mike and it was all true. Mike was a pleasure to work with, went the extra mile and he had a great sense of humor... which was really important dealing with my husband. We also worked with Tyler and he was a pleasure to deal with also. We would not hesitate to buy another car from Subaru of Spokane... it was a great experience all around. Thanks Mike, you are the best!!! More

Buying a new car can be an event of stress and unhappiness....NOT HERE !!!...Working with Dustin, Tyler, and the Sales Manager was an absolute pleasure and very enjoyable event, and made buying an unhappiness....NOT HERE !!!...Working with Dustin, Tyler, and the Sales Manager was an absolute pleasure and very enjoyable event, and made buying another new car what it should be..... FUN..... rather than a bunch of _______. These folks know what they are doing, waste no time, are extremely thorough in their knowledge and product offerings as well as making certain that all points are covered and that you know what EVERYTHING is... and what's available and why. (whether it fits you and your needs... or not)... no pressure.... no games. Dustin provided me exactly what I wanted... NOT just some model he had in stock (even though it was in stock).... Dustin explained everything from all options down to the tires.....an excellent guy and the service he provided was top shelf ! This dealership and the staff provide true quality service and assistance. I'll be back. You can go there with confidence that all this is real and factual. More

Eric was by far the best car salesman that ive ever dealt with. He was very friendly, helpful, and professional. He helped us get into a reliable new/used car in the price range we wanted and payments we cou with. He was very friendly, helpful, and professional. He helped us get into a reliable new/used car in the price range we wanted and payments we could afford. More