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Subaru of Utica

Utica, NY

4.8
905 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 905 reviews

June 21, 2025

I'm unsure of who actually did the appraisal of our trade in but felt it was significantly undervalued. More

by LONMERRITT
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brand Glerup
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

This is the third Subaru I have bought at this dealership. Always very pleased with the service department. More

by CARLMARILOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

As always, great customer service. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. More

by ANOCIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Subaru of Utica responded

It is a delight to hear that our team at Subaru of Utica provided you with excellent customer service and ensured your safety by catching the brake issue. Thank you for trusting us with your vehicle!

June 16, 2025

We purchased a 2025 Subaru Crosstrek, this was our second new vehicle purchase within the past 2 years. We had the same salesperson Brad Glerup, he was outstanding - top notch. He alone gets 5 stars. He is More

by Vehicle Buyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Subaru of Utica responded

Hello, Thank you for sharing your experience with us. It's wonderful to hear that Brad and our delivery specialist provided excellent service, but I'm sorry the finance department didn't meet those same standards. We appreciate your patience in resolving the issue and are glad it was eventually addressed by a helpful team member. If there's anything else we can assist with or if you'd like to discuss further, please feel free to reach out anytime. Thank you, Michael Rich - General Manager - michaelrich@lithia.com

June 15, 2025

Appointment for NYS inspection, new tires and alignment, brake service and detailing went well. Car looked great after detailing More

by RXJENNY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Subaru of Utica responded

We're glad to hear that your appointment went smoothly and that you're pleased with the detailing at Subaru of Utica. Thanks for choosing us!

June 14, 2025

Everyone is kind and is on top of things. They are not pushy- which is important. More

by DIETCOKE73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Cancilla
Jun 16, 2025 -

Subaru of Utica responded

We are thrilled to hear about your positive experience with Subaru of Utica. It is our pleasure to provide kind and pressure-free service. Thank you for your support and come again soon!

June 13, 2025

Tyler Davis is always so helpful and professional ever time we have had to come in to see him. All the mechanics that work there are so helpful and knowledgeable. More

by BREANNAWRIGHT017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Subaru of Utica responded

Breanna, we're glad to hear that Tyler and our Subaru of Utica team have consistently provided you with helpful and professional service. Thank you for your kind words!

June 13, 2025

I'm a bit annoyed. I had made a 2pm appt for an inspection, oil change and tire rotation. I arrived about 1:50 pm and they didn't bring my car into the garage until 3 More

by CLICKER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Subaru of Utica responded

Hello, I apologize for the delay you experienced during your appointment. We strive to honor scheduled times and understand how frustrating it can be when things don't go as planned. Your feedback is valuable, and we will work on improving our scheduling process to prevent this from happening in the future. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

June 12, 2025

Subaru of Utica is my choice when buying a new car. I have just purchased my third from them. I find that they are pleasant to work with, and they deal fairly well with. Of course they are selling a gr More

by BETHFRANZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Subaru of Utica responded

Thank you for choosing Subaru of Utica once again! We're delighted to hear that your experiences have been pleasant and fair. Enjoy your new car!

June 12, 2025

Joanne Kept me informed Not sure who Nick is but have always received very good service More

by EMCROSSON2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Subaru of Utica responded

We love to hear that Joanne and the team at Subaru of Utica has consistently provided you with 5-star care! Thank you for your review and come again soon!

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