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Subaru of Utica
Utica, NY
888 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas.
We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 888 reviews
June 01, 2025
Very professional, 0 wait time at the desk, in my car was finished before promised! finished before promised! More
by RIGHONESTY
Verified CustomerEmployees Worked With
May 31, 2025
Work with Kli when choosing a salesman. He has a calmer demeanor than the rest of them. He's also not push to shove when it comes to making a sale happen. Kli was patient and let the sale h He has a calmer demeanor than the rest of them. He's also not push to shove when it comes to making a sale happen. Kli was patient and let the sale happen naturally. I was not impressed with the rest of the staff. I enjoyed working on financing with Nick though! More
by Nicholas Humphrey-Isaac
Employees Worked With
Kli
May 29, 2025
Brad made this process extremely easy. We will come back the next time we’re looking for a vehicle. We will come back the next time we’re looking for a vehicle. More
by ODDOE
May 29, 2025
Brad made this process extremely easy. We will come back the next time we’re looking for a vehicle. We will come back the next time we’re looking for a vehicle. More
by ODDOE
May 27, 2025
The staff was very friendly, and the purchase and lease were smooth. Pick up was a little lengthy, but the staff made us comfortable. were smooth. Pick up was a little lengthy, but the staff made us comfortable. More
by ECROFUT
May 24, 2025
In reviewing this survey, I see this Dealership has too many people named Nick and not enough people named Fred😊 I have purchased Subarus from three dealerships and found nothing in my experience that many people named Nick and not enough people named Fred😊 I have purchased Subarus from three dealerships and found nothing in my experience that sets Subaru of Utica apart from the others. Nick Borelli in finance seemed to clash with my old man personality, and I was not impressed with the experience. The speed of my transaction was good. I set out to make a purchase from one of three dealerships on a Saturday morning. While the price was not what I hoped for, it was “fair”. I spent an hour with Sales and another hour between vehicle delivery and financing the Tuesday afternoon. Like my previous Subaru, I would have preferred an all-on-line negotiation. I live over an hour from this dealership, so I do not intend to visit the service department. Subaru of Utica would not be a “must go to dealership” next time I’m shopping for a new Subaru. More
by PBALDWIN
Employees Worked With
May 23, 2025
I didn’t realize that I had scheduled my appointment for the wrong day and when I brought my car in, they told me that my appointment was actually in 2 weeks, which was the earliest time slot I had seen onl the wrong day and when I brought my car in, they told me that my appointment was actually in 2 weeks, which was the earliest time slot I had seen online. I said that it was urgent and if there was any earlier appointments and they took my car in that same day and had it done before the end of the day. Super appreciative of the friendly staff and the great customer service! Thank you again! More
by S.NEOU
May 23, 2025
Service was great, very clean and welcoming. Staff, especially Mike Green, knowledgeable about vehicle and professional. Staff, especially Mike Green, knowledgeable about vehicle and professional. More
by MARYLABRECHE
May 23, 2025
The dealership is very accommodating Very clean building Staff is very friendly and helpful I would recommend building Staff is very friendly and helpful I would recommend More
by KAYAGER
