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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.7
1,049 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 1,049 reviews

February 22, 2026

Simple inspections with p/u time of 1300 when I called at 1230 not taken back until the gentleman i talked to questioned way it was not back yet More

by ERICSUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I feel like the name was james i talked to who helped
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Feb 24, 2026 -

Subaru of Utica responded

I appreciate your feedback and want to apologize for any confusion or delay during your visit. We aim for a seamless process, so it’s concerning that we missed the mark here. If you could reach out directly, I'd love to understand more about what happened and see how we can improve in the future. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

February 19, 2026

was treated very well personal where very informative and friendly very efficient in getting things done More

by HJOHN0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
cameron magussen and valon deliu
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Feb 20, 2026 -

Subaru of Utica responded

Thank you for sharing your feedback about the Subaru of Utica team! It's fantastic to hear that you received thorough, timely, and friendly service. See you next time!

February 16, 2026

Jay was excellent, he presented our options upfront and fairly, and was not pushy. I would recommend Jay to anyone who needed a Subaru. More

by KRAJISNIK67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Jackson
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Feb 16, 2026 -

Subaru of Utica responded

Thank you for recommending Jay and our team at Subaru of Utica! We appreciate your kind words. Safe travels!

February 16, 2026

Great videos on the issues they find with your car! Everyone was helpful and pleasant to work with...I would consider purchasing my next car from here! More

by Debi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylee
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Feb 17, 2026 -

Subaru of Utica responded

Debi, thank you for sharing your positive feedback about our team and our videos! We look forward to helping you again in the future at Subaru of Utica. Take care!

February 08, 2026

The dealership has friendly and knowledgeable staff and a pleasant atmosphere. The service department is top notch, but service is expensive. More

by KRISTACA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Cancilla
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Feb 09, 2026 -

Subaru of Utica responded

Thank you for choosing Subaru of Utica and for sharing your support for our team! We hope to welcome you back in the future. Take care!

February 06, 2026

Great service. No complaints Michael was very nice to work with. Everyone was very helpful. More

by LIZABET12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Cancilla
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Feb 09, 2026 -

Subaru of Utica responded

This is a fantastic review. Thanks from the entire team at Subaru of Utica!

February 05, 2026

Excellent job. Everyone was very helpful and pleasant . Everyone made the process extremely easy and quick More

by STEELSOX
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kli
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Feb 06, 2026 -

Subaru of Utica responded

Thank you for choosing Subaru of Utica and for sharing your feedback with us! It's wonderful to hear our team made the process easy and enjoyable. Take care!

February 02, 2026

The service team was friendly, professional, and kept me informed throughout the process. Everything was handled quickly and efficiently. More

by SARAHLOUISE1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Ward
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Feb 02, 2026 -

Subaru of Utica responded

Thank you for the glowing review of our service team, Sarah! We appreciate your business and hope to see you again at Subaru of Utica!

January 31, 2026

Had to get a quick check after an accident. No appointment. Very accommodating. Thank you. More

by irishdragon1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caylee Crossman, Nelson
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Feb 02, 2026 -

Subaru of Utica responded

We love seeing 5-star reviews. Thanks, Irishdragon1967!

January 28, 2026

Jay was excellent, he presented our options upfront and fairly, and was not pushy. I would recommend Jay to anyone who needed a Subaru More

by Alexander Baglio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay
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Jan 28, 2026 -

Subaru of Utica responded

Alexander, thank you for the outstanding feedback! We are thrilled to hear that Jay provided you with thorough and pressure-free service. We appreciate your business and your support! -Subaru of Utica

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