Subaru of Utica

I think Joanne is a really good advisor. She apologizes for delay in waiting to get checked in when I came 3/8 for my oil change. She also made the next appointment for the service Recall fo She apologizes for delay in waiting to get checked in when I came 3/8 for my oil change. She also made the next appointment for the service Recall for 4/18. She was very helpful and courteous. I can’t say the same for Tyler when I came in for service for the Recall. I was extremely dissatisfied with the service he provided while my car was dropped off on 4/18 and was not finished till Tuesday 4/22. I had respond to that survey just 2 days ago and mentioned they forwarded these results to you Daniel. I also left my complete name as well from Ann larsen. To provide my phone nbr as well you can reach me at 3153357804.. thanks for reaching out. More

Great service, stands by the work. Friendly, thorough. I trust Subaru of Utica to make sure my 2017 Impreza is running top notch and safe. Friendly, thorough. I trust Subaru of Utica to make sure my 2017 Impreza is running top notch and safe. More

Freindly knowledgeable helpful make you feel like you are important not just a potential customer Paul Snyder worked with me getting the best deal possible. Made sure I understood everything. Always tellin important not just a potential customer Paul Snyder worked with me getting the best deal possible. Made sure I understood everything. Always telling me to call if I have a question or problem any time. More

The sales room was full of energy and lively when I went. The sales person who took care of me, Brad Glerup was a good combination of informality and information. He responded to my questions clearly. I j The sales person who took care of me, Brad Glerup was a good combination of informality and information. He responded to my questions clearly. I just picked up my car after undercoating from Vincent Gonzalez so the interaction wasn't extensive but he was outgoing as well as being clear and concise in his communication More

Exceptional service from start to finish. Jay was extremely patient, friendly, and knowledgeable. Everyone who came in contact with my wife and I, made us feel very welcome Jay was extremely patient, friendly, and knowledgeable. Everyone who came in contact with my wife and I, made us feel very welcome More

Dominic Altamura was very good as well as the red of the staff at the dealership staff at the dealership More

Just purchased a Forester from Subaru of Utica. Mike Green was great to work with. Very prompt and courteous. All the staff we spoke with were very pleasant. Thanks to all of them. Mike Green was great to work with. Very prompt and courteous. All the staff we spoke with were very pleasant. Thanks to all of them. More

Always a pleasure doing business with the staff at Subaru of Utica. Especially with Mike Green of Utica. Especially with Mike Green More

This is my third Subaru from this dealership, though the dealership itself has changed ownership. In the past I felt that customer service was at the forefront of their culture and the buyer’s experience dealership itself has changed ownership. In the past I felt that customer service was at the forefront of their culture and the buyer’s experience. This time it felt like the dealership could care less about the customer—they only seem to care about the sale. This is my third car ( 2 new, this one used) from them, so one might think that kind of customer loyalty would allow for a free 1st oil change or for including the $150 bumper pad I needed the deal. Nothing. Buying a used car, I was aware of an extended Subaru warranty on the sound system. The woman who processed our “deal” said knew nothing about it and made no effort to find out information for me. If I had had more time, I would have walked away and gone to a dealership in Albany or Syracuse. I love my Subaru, but Subaru of Utica has lost me as a longtime customer. More

This is my third Subaru from this dealership, though the dealership itself has changed ownership. In the past I felt that customer service was at the forefront of their culture and the buyer’s experience dealership itself has changed ownership. In the past I felt that customer service was at the forefront of their culture and the buyer’s experience. This time it felt like the dealership could care less about the customer—they only seem to care about the sale. This is my third car ( 2 new, this one used) from them, so one might think that kind of customer loyalty would allow for a free 1st oil change or for including the $150 bumper pad I needed the deal. Nothing. Buying a used car, I was aware of an extended Subaru warranty on the sound system. The woman who processed our “deal” said knew nothing about it and made no effort to find out information for me. If I had had more time, I would have walked away and gone to a dealership in Albany or Syracuse. I love my Subaru, but Subaru of Utica has lost me as a longtime customer. More