Subaru of Utica

Great service, staff and waiting area. However, appointments seem to take entirely too long/don't start on time. Not sure what the point of making an appt is if they aren't going to servic However, appointments seem to take entirely too long/don't start on time. Not sure what the point of making an appt is if they aren't going to service your car until hrs later. More

We love dealing with Subaru; especially because of the excellence in every way of Mike Green. Everyone else was very efficient also and always has been. Great place! Thank you. excellence in every way of Mike Green. Everyone else was very efficient also and always has been. Great place! Thank you. More

S of U completely exceeded expectations. Every employee I interacted with was a consummate professional. The details arranged via email and phone were exactly as was presented at the time of Every employee I interacted with was a consummate professional. The details arranged via email and phone were exactly as was presented at the time of sale. Absolute steal of a deal and a customer service experience second to none. If there had been fresh baked cookies in the lounge I would have considered moving closer to Utica solely to visit this dealership more often. More

Mike Green is a true pro. He really knows his product as well as all the ins and outs of delivery, and he is dedicated to customer service. It was a pleasure working with Mi He really knows his product as well as all the ins and outs of delivery, and he is dedicated to customer service. It was a pleasure working with Mike. More

Great people to do business with. They fully explain the issues and are considerate of our needs. They fully explain the issues and are considerate of our needs. More

Everyone was informative, helpful, friendly and answered all of my questions. Brad was so fun and easy to work with!! The cars sell themselves, great vehicles! all of my questions. Brad was so fun and easy to work with!! The cars sell themselves, great vehicles! More

Jason Jackson at Subaru of Utica helped so much! ! I was driving him nuts going from car to car and on such a huge deadline crunch to get a vehicle but also wanting the right one for our family. He w ! I was driving him nuts going from car to car and on such a huge deadline crunch to get a vehicle but also wanting the right one for our family. He was patient and kind and pleasant! 10/10 recommendation More

Excellent service Vincent was exceptional he told me what I needed how much it would cost and time to do it he made the whole experience exceptional I needed how much it would cost and time to do it he made the whole experience exceptional More

Great service and very friendly. Explained everything to me with concern that I was ok with everything Explained everything to me with concern that I was ok with everything More

Dealership salesperson(Remi) and the finance manager were very good. Delivery specialist was very good. But, the MySubaru app will not work for me, and no one can get it to work. I have had tickets created very good. Delivery specialist was very good. But, the MySubaru app will not work for me, and no one can get it to work. I have had tickets created by the MySubaru helpdesk, Subaru customer advocacy department, as well as Starlink. I have a case number as well. All three have promised that I would get a callback from someone in IT services. It’s been three weeks and I have heard nothing and gotten no satisfaction. I rate all three 0 out of five stars. Worst customer service experience that I’ve ever had. Again, this is not the dealership. They were fine. It’s very sad that Subaru was very willing to accept my $41,000 for the car, but now I’m getting no satisfaction at all with this worthless app.👎👎👎👎👎 More