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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.7
1,062 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 1,062 reviews

February 25, 2026

Prompt initial check up on the first visit since purchase. In and out in 45 minutes. More

by CFSCHATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2026 -

Subaru of Utica responded

Thank you for the 5-star review! We’re glad your first visit after purchase was prompt and that you were in and out in 45 minutes. We appreciate you choosing Subaru of Utica and look forward to your next visit.

February 23, 2026

Thank you for the service and checking my concerns after something didn't feel right. More

by HAVEN_HAWK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
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Feb 24, 2026 -

Subaru of Utica responded

Thank you, Haven_hawk, for stopping by to leave Subaru of Utica a wonderful review! We're always happy to help.

February 22, 2026

Salesman was very helpful explained everything About the vehicle took his time to answer any questions that we had He was the best salesman that I’ve ever had More

by KATHY_SLADE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stenio joseph
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Feb 23, 2026 -

Subaru of Utica responded

Hi Kathy! We're so glad to hear you had a helpful and thorough experience with our team. Thank you for choosing Subaru of Utica! Enjoy your new vehicle!

February 22, 2026

Simple inspections with p/u time of 1300 when I called at 1230 not taken back until the gentleman i talked to questioned way it was not back yet More

by ERICSUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I feel like the name was james i talked to who helped
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Feb 24, 2026 -

Subaru of Utica responded

I appreciate your feedback and want to apologize for any confusion or delay during your visit. We aim for a seamless process, so it’s concerning that we missed the mark here. If you could reach out directly, I'd love to understand more about what happened and see how we can improve in the future. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

February 19, 2026

was treated very well personal where very informative and friendly very efficient in getting things done More

by HJOHN0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
cameron magussen and valon deliu
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Feb 20, 2026 -

Subaru of Utica responded

Thank you for sharing your feedback about the Subaru of Utica team! It's fantastic to hear that you received thorough, timely, and friendly service. See you next time!

February 16, 2026

Great videos on the issues they find with your car! Everyone was helpful and pleasant to work with...I would consider purchasing my next car from here! More

by Debi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylee
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Feb 17, 2026 -

Subaru of Utica responded

Debi, thank you for sharing your positive feedback about our team and our videos! We look forward to helping you again in the future at Subaru of Utica. Take care!

February 16, 2026

Jay was excellent, he presented our options upfront and fairly, and was not pushy. I would recommend Jay to anyone who needed a Subaru. More

by KRAJISNIK67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Jackson
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Feb 16, 2026 -

Subaru of Utica responded

Thank you for recommending Jay and our team at Subaru of Utica! We appreciate your kind words. Safe travels!

February 08, 2026

The dealership has friendly and knowledgeable staff and a pleasant atmosphere. The service department is top notch, but service is expensive. More

by KRISTACA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Cancilla
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Feb 09, 2026 -

Subaru of Utica responded

Thank you for choosing Subaru of Utica and for sharing your support for our team! We hope to welcome you back in the future. Take care!

February 06, 2026

Great service. No complaints Michael was very nice to work with. Everyone was very helpful. More

by LIZABET12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Cancilla
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Feb 09, 2026 -

Subaru of Utica responded

This is a fantastic review. Thanks from the entire team at Subaru of Utica!

February 05, 2026

Excellent job. Everyone was very helpful and pleasant . Everyone made the process extremely easy and quick More

by STEELSOX
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kli
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Feb 06, 2026 -

Subaru of Utica responded

Thank you for choosing Subaru of Utica and for sharing your feedback with us! It's wonderful to hear our team made the process easy and enjoyable. Take care!

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