Subaru of Utica

Exceptional service from start to finish. Jay was extremely patient, friendly, and knowledgeable. Everyone who came in contact with my wife and I, made us feel very welcome Jay was extremely patient, friendly, and knowledgeable. Everyone who came in contact with my wife and I, made us feel very welcome More

Dominic Altamura was very good as well as the red of the staff at the dealership staff at the dealership More

Just purchased a Forester from Subaru of Utica. Mike Green was great to work with. Very prompt and courteous. All the staff we spoke with were very pleasant. Thanks to all of them. Mike Green was great to work with. Very prompt and courteous. All the staff we spoke with were very pleasant. Thanks to all of them. More

This is my third Subaru from this dealership, though the dealership itself has changed ownership. In the past I felt that customer service was at the forefront of their culture and the buyer’s experience dealership itself has changed ownership. In the past I felt that customer service was at the forefront of their culture and the buyer’s experience. This time it felt like the dealership could care less about the customer—they only seem to care about the sale. This is my third car ( 2 new, this one used) from them, so one might think that kind of customer loyalty would allow for a free 1st oil change or for including the $150 bumper pad I needed the deal. Nothing. Buying a used car, I was aware of an extended Subaru warranty on the sound system. The woman who processed our “deal” said knew nothing about it and made no effort to find out information for me. If I had had more time, I would have walked away and gone to a dealership in Albany or Syracuse. I love my Subaru, but Subaru of Utica has lost me as a longtime customer. More

This is my third Subaru from this dealership, though the dealership itself has changed ownership. In the past I felt that customer service was at the forefront of their culture and the buyer’s experience dealership itself has changed ownership. In the past I felt that customer service was at the forefront of their culture and the buyer’s experience. This time it felt like the dealership could care less about the customer—they only seem to care about the sale. This is my third car ( 2 new, this one used) from them, so one might think that kind of customer loyalty would allow for a free 1st oil change or for including the $150 bumper pad I needed the deal. Nothing. Buying a used car, I was aware of an extended Subaru warranty on the sound system. The woman who processed our “deal” said knew nothing about it and made no effort to find out information for me. If I had had more time, I would have walked away and gone to a dealership in Albany or Syracuse. I love my Subaru, but Subaru of Utica has lost me as a longtime customer. More

Always a pleasure doing business with the staff at Subaru of Utica. Especially with Mike Green of Utica. Especially with Mike Green More

Simple process to make an appointment. Staff is always friendly and courteous. Have been consistently pleased with services. Staff is always friendly and courteous. Have been consistently pleased with services. More

Great service and very easy to work with. I was dreading buying a new car but they made everything easy and much less overwhelming. I was dreading buying a new car but they made everything easy and much less overwhelming. More

Love that I can drop off and wait at home for a text. Thank you for the video showing repairs and possible future fixes that may be needed. Thank you for the video showing repairs and possible future fixes that may be needed. More

Tyler Davis was courteous and informative, the waiting area was clean and comfortable and I enjoyed the video of the work done on the car. I would not hesitate to return for future service. area was clean and comfortable and I enjoyed the video of the work done on the car. I would not hesitate to return for future service. More