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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.7
1,062 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 1,062 reviews

February 02, 2026

The service team was friendly, professional, and kept me informed throughout the process. Everything was handled quickly and efficiently. More

by SARAHLOUISE1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Ward
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Feb 02, 2026 -

Subaru of Utica responded

Thank you for the glowing review of our service team, Sarah! We appreciate your business and hope to see you again at Subaru of Utica!

January 31, 2026

Had to get a quick check after an accident. No appointment. Very accommodating. Thank you. More

by irishdragon1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caylee Crossman, Nelson
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Feb 02, 2026 -

Subaru of Utica responded

We love seeing 5-star reviews. Thanks, Irishdragon1967!

January 28, 2026

Jay was excellent, he presented our options upfront and fairly, and was not pushy. I would recommend Jay to anyone who needed a Subaru More

by Alexander Baglio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay
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Jan 28, 2026 -

Subaru of Utica responded

Alexander, thank you for the outstanding feedback! We are thrilled to hear that Jay provided you with thorough and pressure-free service. We appreciate your business and your support! -Subaru of Utica

January 25, 2026

Everyone was very nice. The worst thing about buying a car is the pushy sales practices, however, we felt that everyone we encountered was respectful. They were even welcomi More

by TERESA FAVA-SCHRAM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stenio Joseph
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Jan 26, 2026 -

Subaru of Utica responded

Teresa, I'm glad to know you felt respected during your visit and that our team was welcoming to all members of your family, including the furry ones! We aim for a pleasant car-buying experience without any pushiness. If there are specific areas where we can improve or assist further with your purchase, please don't hesitate to reach out. Thank you.

January 25, 2026

Great experience! All staff were and continue to be friendly and helpful. Salesman was very informative. More

by LTHAYER1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Snyder (sales) five stars!⭐️⭐️⭐️⭐️⭐️
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Jan 26, 2026 -

Subaru of Utica responded

Thank you for sharing your feedback about our team! We appreciate your business and hope to see you again at Subaru of Utica!

January 18, 2026

Friendly service. Got me in within 5 minutes and complete in 15 minutes. I recommend this dealership to anyone that has limited time and wants quality repair work on More

by CANCILLALAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Cancilla
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Jan 19, 2026 -

Subaru of Utica responded

Thank you for sharing your experience with our team! We look forward to seeing you again at Subaru of Utica!

January 16, 2026

Great service, great people and easy to do business with for the last 35 plus years. More

by THEHELENB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Snyder, Valon
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Jan 19, 2026 -

Subaru of Utica responded

The team at Subaru of Utica loves seeing great reviews! Thank you, Thehelenb!

January 14, 2026

Good service. Pleasant staff. Clean environment. Our service advisor Cassandra was great. Time waiting was acceptable. More

by TROOPWIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, service department and Cassandra
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Jan 15, 2026 -

Subaru of Utica responded

We’re so pleased to read about your experience with Cassandra and our team! Thank you for choosing Subaru of Utica. See you next time!

January 13, 2026

It was the first time ever my new wife and I leased a car and our first time buying a Subaru. We used to go to Syracuse, however I’m very happy we have found a dealership that felt like we were talking to fr More

by BURNS7ACE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cam— amazing. Unfortunately forgot the name of the woman we signed paperwork with, however she is also amazing.
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Jan 14, 2026 -

Subaru of Utica responded

Thank you for choosing Subaru of Utica and congrats on your recent lease! We’re pleased Brad and the team made you and your wife feel right at home. Here's to many miles in your new Subaru! Safe travels!

January 11, 2026

Great experience. Service was quick. My advisor was friendly and kept me updated throughout the process! More

by MIKEMAIL98-MISC8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Adams
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Jan 12, 2026 -

Subaru of Utica responded

We’re pleased to hear you had a great experience with our team! Thank you for choosing Subaru of Utica and for sharing your feedback! Safe travels!

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