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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
878 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 878 reviews

March 20, 2024

Best Experience Ever! I highly recommend Joanne at Subaru Service! She is amazing at her Job! More

by JOANNEZPALMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 21, 2024 -

Subaru of Utica responded

Thank you for your feedback. We hope to work with you again in the future.

March 20, 2024

The dealership provides very good service. The waiting area was comfortable and the service did not take long. More

by GGOGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Subaru of Utica responded

It's our pleasure to be of service at Subaru of Utica, and we're happy to hear you enjoyed a job well done. Thank you for complimenting our waiting area and team's efficiency. Safe travels and we'll see you again next visit.

March 20, 2024

I was scheduled for a 930am appt and vehicle was not touched until 10:20. More

by DCUMMIN2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Stockbridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
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Mar 21, 2024 -

Subaru of Utica responded

Thank you for your business and critical feedback. Though we strive to begin and complete vehicle service in a timely manner, unforeseeable delays can regrettably occur at times. Your patience during this recent visit is sincerely appreciated. We're always working to improve in this area and will look to do better when you next visit.

March 20, 2024

Scheduling appointments, drop. Off and pick up were very easy. I like the fact that a video was sent about the visit. It was a maintenance appt for an oil change. Satisfied with th More

by KIKI072101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Subaru of Utica responded

We're happy to hear everything went well with your oil maintenance visit, Kiki, and we appreciate the thoughtful feedback. It's always great to know when Subaru of Utica guests found value in our video service and enjoyed a seamless scheduling, drop-off and pick-up experience. Safe travels and we'll see you again next time we can be of assistance.

March 19, 2024

Great salesman. Knowledgeable, patient, understanding and overall amazing to work with! Jarred allowed us to look at a number of vehicles and helped us find just the More

by ABMEZA4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarred Kraszewski
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Mar 19, 2024 -

Subaru of Utica responded

We want to ensure our Subaru of Utica customers are completely confident in their decision, and it's great to hear Jarred's guidance allowed us to earn your trust. Your commendations regarding the knowledgeable, patient and understanding assistance he provided will mean a lot to him. Enjoy the road, travel safe and come back to see us again sometime.

March 19, 2024

They make care buying low stress and understandable. Brad (Jr) walked us through the process, listened to our concerns and made us comfortable. No high pressure. Very happy we drove the hour to Subar More

by mvhughes8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Mcphearson, Sean Wilkinson (both deserve 5 stars)
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Mar 20, 2024 -

Subaru of Utica responded

It's important to us that our Subaru of Utica guests receive clear, informative guidance and a stress-free experience. Knowing his assistance allowed us to reach those objectives while working with you will mean a lot to Brad. We want to keep everything else moving forward as stress-free as possible as well, so reach out to the team for any help you may need. Have fun and travel safe.

March 18, 2024

I purchased 2022 Subaru ascend off the truck. I have had all service done here. I couldn't be more pleased. Friendly, informative, very pleased with overall experience More

by SUNNYFIELDFARM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Subaru of Utica responded

Feedback like this widens smiles for all of us here at Subaru of Utica. Thank you very much for continuing to work with our team and taking the time to leave such kind feedback. We hope you continue to enjoy your Subaru Ascent, and our friendly, informative group is here to help with anything you need along the way.

March 18, 2024

This dealership offers wonderful cars and superior service. Thank you, Chris Cardello and Mike Green, for making the process so easy! This purchase was my 5th Subaru which is a testimony in itself! More

by WILBERT.JAMIE.51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Mar 18, 2024 -

Subaru of Utica responded

We're proud to have been able to help you find your fifth Subaru, and receiving this feedback from a valued guest makes our day. Our goal is earning Subaru of Utica customers for life, and to hear we are on the right track with you will be sincerely appreciated by Chris and Mike. As always, we're here to help with anything else you may need on the way to Subaru number six. Travel safe and have fun!

March 17, 2024

I do not know who Christopher Cardello is. I did not deal with him-the salesman I dealt with was Paul Snyder and the service was excellent and he treated me superbly and was extremely helpful More

by CHAMBOK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Snyder
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Mar 18, 2024 -

Subaru of Utica responded

Earning customers for life is a core objective here at Subaru of Utica, and it means a lot to us whenever we hear a guest has enjoyed excellent experiences with our teams. Thank you very much for complimenting our service professionals, and for working with us to purchase your vehicle. Paul will be proud to know his guidance was extremely helpful, and he and Nick will both appreciate the commendations for their excellent assistance. Travel safe, enjoy the road and we'll be ready to help with whatever you need when you next return.

March 17, 2024

Very pleased with service center waiting area (clean and modern, though snacks needed restocking) and personnel. Vincent took time to answer all/any questions I had regarding my new car's 1st service appt. More

by RRCLEVELAND68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Subaru of Utica responded

Thank you very much for the positive and constructive feedback. We're delighted to hear your first Subaru of Utica service experience was positive overall. Vincent will appreciate learning his thoroughly informative assistance was valued, and we'll work to make sure our snack area is replenished more regularly. Travel safe and we'll see you again next visit.

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