Subaru of Utica

The dealership was nice. The salesman freindly and knowledgeable about the vehicle. He made me and my husband feel comfortable and was patient in answering all of our questions knowledgeable about the vehicle. He made me and my husband feel comfortable and was patient in answering all of our questions More

New Subaru Customers We came to Carbone Subaru of Utica to look at buying a used Subaru listed on their site and ended up buying two Subarus largely due to the excellent s We came to Carbone Subaru of Utica to look at buying a used Subaru listed on their site and ended up buying two Subarus largely due to the excellent sales efforts and thoughtfulness of the staff at Carbone Subaru of Utica. We were in the market for two vehicles, but had not considered buying two from the same dealer. The only reason for the slight downgrade is that it still took a while to work through all the paperwork - it would seem this could be streamlined. In any case, the dealership made sure we were comfortable during the entire process and would highly recommend them to anyone looking to buy a new or used vehicle. More

Justin Malagese was very helpful and did all he could to expedite the experience.got me out in 3 hours. Arranged to return my previous lease. expedite the experience.got me out in 3 hours. Arranged to return my previous lease. More

Very good experience at Carbone Subaru. From pulling on the lot to signing paperwork was 1& half hours. Salesman was polite and experienced. I would recommend them. the lot to signing paperwork was 1& half hours. Salesman was polite and experienced. I would recommend them. More

Friendly, professional service from a great salesman, Jim Shamis. It was an incredibly busy day, we had my old Forrester in for recall service but decided to check-out a new ride. Found exactly what I wante Shamis. It was an incredibly busy day, we had my old Forrester in for recall service but decided to check-out a new ride. Found exactly what I wanted in a new Forrester and Jim made it happen! More

WORST SERVICE EXPERIENCE OF MY LIFE. I've had fair / not unpleasant experience with Carbone Subaru since 2015. Have been able to work with sales & service personnel in the past. THIS E I've had fair / not unpleasant experience with Carbone Subaru since 2015. Have been able to work with sales & service personnel in the past. THIS EXPERIENCE TAKES THE CAKE. Made appointment to have recall service for my vehicle. I was told this would take 4 hours to complete. Since my car would be tied up most of the day, I also requested oil change and removal of my snow tires to summer tires. Car appointment was for 9:15. I arrived by 8:45, gave them my car and had to have a rental vehicle so I could go to work. They have my car for 6 hours AND NEVER TOUCHED IT. Their excuse was short handed due to COVID virus restrictions. THERE IS NO EXCUSE FOR NOT SERVICING MY VEHICLE WHEN AN APPOINTMENT IS MADE!! THAT'S WHY WE MAKE APPOINTMENTS!!! SERVICE TECHS. SHOULD HAVE BEEN ASSIGNED TO THE CAR THAT HAD AN APPOINTMENT!!!!!!! ADDITIONALLY I HAD TO PAY FOR RENTAL @ $ 25.00 FOR THE FREAKING DAY - WHICH I PUT ON APPROX. 25 MILES TOTAL. SINCE CARBONE SOLD TO ANOTHER LARGER DEALER, THEIR SERVICE AND HAVING THE CUSTOMER BE FIRST IS A THING OF THE PAST. WILL CONTACT SUBARU HEADQUARTERS TO AIR MY COMPLAINT AND HOPEFULLY THEY WILL GIVE ANOTHER COMPANY THE SUBARU BRAND TO SELL LOCALLY. More

This was a quick, helpful experience and Justin did everything he could to get me the car I wanted when I wanted it. I could not recommend them more. everything he could to get me the car I wanted when I wanted it. I could not recommend them more. More

Thank you Jim Shamis From a recent total loss of my 15' xv crosstrek too reaching out to social media, to being in touch with Shamis through email, to everyday communicati From a recent total loss of my 15' xv crosstrek too reaching out to social media, to being in touch with Shamis through email, to everyday communication, to digging deep into finding exactly the same subaru xv crosstrek with the same features or even newer... Being stubborn on my search, he didn't give up and made me feel important. Finally meeting him face to face, along with the other people he had searching, they mentioned they had the same make, model, year and color in stock but was only limited on the sunroof, and the sunroof and the car being orange was a struggle. I took the car for a test drive, felt just like my old one and I was interested immed. There was a few things that needed some assistance and he made sure it went through the shop to be touched up and ready to rock and roll . His service and dedication to being a salesman goes above and beyond the position he's in because he wants you to be comfortable and he won't leave you hanging, and he has a great experience on knowing the vehicles and won't leave you clueness on a question and will have great feedback. He is loyal in the position he holds... The service is great, the people are great and I would give them more than 5 stars for their great community interactions and customer service!!! Thank you! More

Thank you Justin Justin was extremely helpful finding the vehicle we were looking for , very courteous and professional. Will go back again for our next vehicle. All Justin was extremely helpful finding the vehicle we were looking for , very courteous and professional. Will go back again for our next vehicle. All staff were friendly. More