Subaru of Utica

I was issued a loaner car due to my vehicle being at another Lithia owned dealership. I couldn't have been more pleased with the service I received from the Subaru employees. I had the vehicle for two m another Lithia owned dealership. I couldn't have been more pleased with the service I received from the Subaru employees. I had the vehicle for two months due to my vehicle being repaired. When my vehicle was finished I dropped off the loaner to Subaru, picked mine up from the other dealership and headed home. Arrived home to realize the problem hadn't been corrected. Dropped the car off to the other dealership and Subaru had that same loaner ready to go for us. Two weeks later, brought it back and picked mine up. Everybody at Subaru in New Hartford is fantastic...and the Forester is pretty great also! More

Subaru of Utica never disappoints. This was my fifth Subaru purchase and they are the only ones I trust to buy a car from. The whole process was easy and transparent and they helped me This was my fifth Subaru purchase and they are the only ones I trust to buy a car from. The whole process was easy and transparent and they helped me get the best deal on just the car I wanted. More

The service is great . The service staff are wonderful . My only complaint is that there are not enough service writers employed to answer the phone or return calls which The service staff are wonderful . My only complaint is that there are not enough service writers employed to answer the phone or return calls which I presume is a corporate decision More

I appreciated Joanne's helpful and courteous service, she not only listened but helped me understand the best options for my car. I did like the video of the state inspection that showed all the details. Alt not only listened but helped me understand the best options for my car. I did like the video of the state inspection that showed all the details. Although I have always trusted Subaru of Utica and have always received excellent service over the last 20+ years. More

Vincent was very professional in talking about what work I was having done. He was very clear so I understood the work. All staff were very friendly and the work was done timely. They ensured to ask my p I was having done. He was very clear so I understood the work. All staff were very friendly and the work was done timely. They ensured to ask my permission if other work may have been needed. The tech that did my video was very clear to show work being done as well as show the work that is recommended. I have already recommended them to others. More

The work was done as promised, on time, at the cost that they said that it would be they said that it would be More

The process to buy this car could not have been easier! This is my 5th Subaru. Just love them! This dealership is wonderful for both sales and service. They go way out of their way to be sure you are satis This is my 5th Subaru. Just love them! This dealership is wonderful for both sales and service. They go way out of their way to be sure you are satisfied! More

They have a friendly and professional staff. Great customer service from the sales staff to the service employees. I am always pleased with my interactions and service. Great customer service from the sales staff to the service employees. I am always pleased with my interactions and service. More

Excellent and professional staff, they were courteous, informed and my car was completed ahead of what I expected. Thank you! informed and my car was completed ahead of what I expected. Thank you! More

Service department completed all requested services, found additional problems with the brakes and fixed them with explaining, sending videos, and keeping me up to date during service. found additional problems with the brakes and fixed them with explaining, sending videos, and keeping me up to date during service. More