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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
876 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 876 reviews

February 16, 2024

Joanne was very pleasant and friendly. She kept me updated on wait time and explained a concern I had. More

by TWINWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Subaru of Utica responded

It's important to us that our service guests stay informed and comfortable while we tend to their vehicle, and Joanne will be proud to hear her assistance allowed us to reach that objective while working with you. Thank you for your kind feedback and trust in the Subaru of Utica team with your service needs. Drive safe an come back to see us again whenever we can next be of help.

February 16, 2024

Put my car in the best of shape. Was able to take care of every problem. Thankcare More

by RAINBOWWIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Subaru of Utica responded

It was our pleasure to get your car back to performing its best. Thank you for trusting us with your repair and maintenance needs here at Subaru of Utica. Your kind feedback means a lot to us and we hope that you'll consider working with us again in the future.

February 14, 2024

Tyler was very responsive and respectful. Explained all findings clearly and showed the details on the invoice. More

by HOPE1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Subaru of Utica responded

Thank you, Hope, for your business and positive feedback. Tyler will be proud to hear his responsive, respectful and informative assistance earned your commendations. We're grateful for the opportunity to be of service here at Subaru of Utica and hope to work with you again down the road.

February 13, 2024

A very friendly, welcoming experience. The video of my car was a nice touch and a surprise. More

by LEMCCURDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Basset
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Subaru of Utica responded

As technology allows us ways to better serve our Subaru of Utica guests, we always welcome feedback regarding the value of amenities like our video service. Thank you very much for your kind words regarding the friendly, welcoming atmosphere you enjoyed while visiting as well. Safe travels and we'll be ready with a repeat performance when you next return.

February 13, 2024

quick service, friendly customer service very responsive to any questions i needed to ask and offered advice More

by JOEYANGELO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Subaru of Utica responded

Joey, we're glad to hear you found our service at Subaru of Utica quick and responsive. We always aim to provide friendly customer service and informative assistance, and your kind feedback is appreciated by the team. Travel safe and we'll see you again next visit.

February 12, 2024

Love working with my salesman. He is never in a hurry and takes his time to explain everything. More

by CWIATR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Subaru of Utica responded

Buying a vehicle is a big decision, and we want our Subaru of Utica customers to feel thoroughly informed and confident when making their choice. It's great to hear Mike helped us to reach that objective, and he'll be proud in learning you loved the experience of working together. Our team is here with the same level of support through the future, so please reach out for assistance whenever there is need. Adventure safe and have fun.

February 11, 2024

Vincent was very personable, professional, and communicative. he has a wonderful energy about him. Excellent experience!!!! More

by RJWITTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Subaru of Utica responded

We're delighted to know that Vincent provided you with a top-notch experience at Subaru of Utica. Vincent will greatly appreciate your kind words. Thanks for sharing your positive feedback and come back to see us again soon!

February 11, 2024

This is my fifth experience with the dealership and all of them have been very professional and comfortable. More

by CAMGAYLETIEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Malagese
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Feb 12, 2024 -

Subaru of Utica responded

We're delighted to know that you've had consistently positive experiences with us at Subaru of Utica. We strive for professionalism and comfort in all our interactions. Thanks so much for your continued support! See you next time.

February 11, 2024

Upsell unnecessary repairs as evidenced by the video provided.. Friends have also witnessed the same More

by DMDEVITO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Subaru of Utica responded

We're sorry to read about your recent frustrating experience. We aim for transparency and honesty in all our dealings, so it's unfortunate to see this feedback. If you'd like us to look into the situation further or discuss any other concerns, please don't hesitate to reach out directly. Thank you, Dan Perkins - Service Manager - danielperkins@carbonecars.com

February 10, 2024

Great communication and price, really love the videos the techs produce. Utica customer for life! More

by OutbackForever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Subaru of Utica responded

We're glad to have you as part of the Subaru of Utica family! It's our goal to provide clear communication and competitive pricing to all our guests, so we're happy to see that reflected in your review. Let us know if we can assist with anything else in the future!

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