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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
878 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 878 reviews

February 03, 2024

I'm happy with my new car and the awesome friendly staff I will recommend Utica Subaru More

by PRINCESS15935
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Mcphearson was awsome
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Feb 05, 2024 -

Subaru of Utica responded

It was our pleasure to help you enjoy your experience with Bradley here at Subaru of Utica and we're delighted to hear you are happy with everything. Thank you very much for your business, kind feedback and recommendation. Please travel safe, enjoy the road and be sure to let us know if we can help with anything else along the way.

February 03, 2024

Go see Mike Green and Chris Cardello for a good deal and great experience! I love Subaru! More

by LSCRANTON129
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Feb 05, 2024 -

Subaru of Utica responded

We love having you as part of our Subaru family! Thank you for trusting us with your time and business, and for leaving Mike and Chris the kind feedback. Both will be proud to have earned your recommendation. Enjoy the road, travel safe and come back to see us again sometime at Subaru of Utica.

February 03, 2024

Brought car in for a problem with the emergency brake. Then they contacted me to tell me that the brakes were bad and needed to be replaced. The brakes were new 6 month ago. I took the car to be inspected More

by LTUCCIARONE
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Palmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Subaru of Utica responded

Hello, Thank you for bringing this to our attention. It's important that our customers receive transparent and honest service. Customer trust is of the highest priority, and to receive this feedback is concerning. I'd like to discuss your experience further to address any possible misunderstandings or miscommunications. Please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity. I hope to hear from you soon. Dan Perkins Service Manager danielperkins@carbonecars.com

February 03, 2024

From the initial greeting we received when we entered the dealership my husband and I were impressed with the facility. Can't say enough great things about Brad, so friendly and personable. Nick made the s More

by MARKTW1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Subaru of Utica responded

Mark, nothing brings us more pride than to hear that the assistance our Subaru of Utica team provided earned a customer's recommendation and future business. Thank you very much for your thoughtful feedback. Your compliments will mean a lot to both Brad and Nick. We'll be ready with the same friendly, personable and efficient guidance when it's time for your next new vehicle and are here to help with anything else you may need along the way. Have fun and travel safe.

February 02, 2024

My experience purchasing a used vehicle with Jarred's help was great. Jarred was friendly, patient, answered all my questions, and had a great sense of humor. The purchase went smoothly and was easier th More

by GRIMES.LISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarred Kraszewski
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Feb 05, 2024 -

Subaru of Utica responded

Thank you very much, Lisa, for complementing the assistance you have received from both our sales and service teams here at Subaru of Utica. Jarred will love hearing his friendly, patient, informative and enjoyable guidance helped your purchasing experience go smoothly. Tyler too will be proud to know his attentive service was valued. Travel safe, have fun and we'll see you again next visit!

February 02, 2024

Customer friendly and accommodating, efficient, knowledgeable, sincere. Made me feel comfortable and at ease. Excellent. More

by RSBIROLI67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello, Bailee Haddad
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Feb 02, 2024 -

Subaru of Utica responded

Our team strives for sincere, knowledgeable service and we are so glad to know that you received this during your visit - thanks so much for the positive feedback! We are here should you need any assistance down the road.

February 02, 2024

Love my Subaru and everyone at Carbone is very professional and speedy. I never have to wait long. More

by DNAGELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Subaru of Utica responded

We appreciate your kind words. We're glad to know your service was quick and seamless. Alan and our team at Subaru of Utica always aim to provide the best experience. If there's anything else we can do for you in the future, reach out anytime.

February 02, 2024

Good fast service with a clean comfortable place to wait and have a coffee or tea! More

by SCAGPROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Subaru of Utica responded

We appreciate your support and feedback about the efficient service and clean waiting area here at Subaru of Utica. Let us know if we can assist with anything in the future!

February 02, 2024

Service was great, I I would recommend! Thank you Joanne for all your help! And to the service workers for giving us the information we needed. More

by AAB8270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Subaru of Utica responded

We're glad to know you had a great experience with Joanne and our service team at Subaru of Utica! Your recommendation means the world to us. Thanks for your support, we'll be here if you need anything else in the future!

February 02, 2024

Good: Appointment not needed. Clear communication at intake. Problem fixed & explained. Fair comfort waiting. Video was informative. Not Good: Price & waiting time could/sh More

by JOSEPHNALLI99
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Subaru of Utica responded

Hello Joseph, Thank you for your positive and constructive feedback. Our objective is to ensure the root cause of vehicle issues is found through thorough diagnostics. It is important, however, that this does not cause frustration by increasing customer wait times dramatically. We're always looking to improve the customer experience and feedback like yours helps us in that endeavor. Your experience will be discussed with our team internally. Customer satisfaction is very important to us, and if you'd like to continue this discussion, I'd be happy to do so. Please email your preferred contact method and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

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