Subaru of Utica

I have loved Subaru as a customer for the last year but this past visit was a little frustrating. I dropped my vehicle the morning of 11/3 and they provided me with an uber to work and said they would send this past visit was a little frustrating. I dropped my vehicle the morning of 11/3 and they provided me with an uber to work and said they would send me one at the end of the day. I tried to contact several times via message and phone and go no response so a colleague dropped me off at the end of the day. When I got there, they hadn't even looked at my vehicle due to it being an EV and needing a specific technician. Since I needed my car the next day, we rescheduled the appointment for the following week. I was assured I would be given a rental for that appointment in case it took multiple days. When I brought it in on 11/10, they did not have a rental ready for me. Luckily, they did get one and my vehicle was seen that day and taken care of with good communication and messages. Overall, I really love Subaru of Utica, but definitely needed some better communication on 11/3 about what was happening (or to reschedule if nobody who can see my vehicle is going to be available). More

I loved my service here! Everything was great and the service advisor was so fantastic! Everything was great and the service advisor was so fantastic! More

The entire staff was knowledgeable, professional, kind, and went out of their way to help helpful. and went out of their way to help helpful. More

Some words of advice: if you would have your customers leave with confidence in the staff, do NOT let the finance guy be the last face they see. Rude and uninterested in questions, he spoiled our time the leave with confidence in the staff, do NOT let the finance guy be the last face they see. Rude and uninterested in questions, he spoiled our time there, among other workers who listen and answer. More

This dealership was able to work with me in replacing my tire, and not charging me anything for it.. tire, and not charging me anything for it.. More

I’m sorry to have to rate your service department a 3 star. Everything went great at the time of the appointment. Zach was very helpful, no complaints there. However my experience with being able to reac star. Everything went great at the time of the appointment. Zach was very helpful, no complaints there. However my experience with being able to reach someone on the phone to make the appointment and ask some questions was frustrating. No one would ever answer. And I waited a week after leaving a message and no one called me back. I had to call the salesman that I bought the car through to have someone call me. And found out he doesn’t even work there anymore. He nicely helped anyways. When I explained my trouble in person about calling and not getting any one to answer or reply back I was told that new training was in process. It was as if I was expecting too much. I think someone needs to step up in that case, perhaps the manager, and not have the customers frustrated and annoyed because they can’t reach anyone to talk to. This same thing happened here a couple months ago when I tried to call. So it’s a not new problem. I hope in the future that it improves and I can call and not have to repeatedly keep trying with no results. More

The service person was very professional and courteous. He went the extra mile for me because I needed a phone charger and he found me one from another friendly service person! He went the extra mile for me because I needed a phone charger and he found me one from another friendly service person! More

The service department took me in and check my car to make sure it was ready for my trip. make sure it was ready for my trip. More

I did not leave a happy camper. Why is Dan Perkins still listed as your service Mgr on this pg. Show lack of attention to detail. Why is Dan Perkins still listed as your service Mgr on this pg. Show lack of attention to detail. More

Our experience with Justin Malagese was very good. He helped us financially work our way to buying the car. Very polite and personable when we needed to ask questions. Better than other dealers we we He helped us financially work our way to buying the car. Very polite and personable when we needed to ask questions. Better than other dealers we went to. Asset to your dealership. Thanks again Wendy and Rocco. More