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Subaru of Wichita

Wichita, KS

4.1
1,073 Reviews

11610 E Kellogg

Wichita, KS

67207

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1,073 Reviews of Subaru of Wichita

January 29, 2017

Haven't bought one yet but they keep in touch and aren't pushy like the out back the best just can't decide what to do with my current car More

by JERRY g
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Markus Morris, William Harper
January 24, 2017

Very disappointed I purchased a new Forester (2016) I have had nothing but problems with the vehicle. Every time I take the vehicle to be serviced I am told they can't More

by Disappointed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Cole, Alex Ortega
Jan 24, 2017 -

Subaru of Wichita responded

Hey there! This sounds pretty serious and we want to help. I am sorry for the experience you've had so far and the poor service you are very disappointed in receiving. I can assure you, it is never our hope to have our customers leave upset and with their concerns not answered and issues not corrected. Would you mind sharing anything else about your identity so we can try and help get to the bottom of this? If nothing else, I want to make sure this doesn't happen in the future, but my hope would be that you would be able to get resolution and trust for this amazing brand and company. I have been with this organization in Wichita for 11 years and can say that your experience is the rarest of exceptions. I am so sorry that we've disappointed you and I would like to know more so we can help in your situation. Adam Norris, Director of Marketing and Public Relations - anorris@ridehomehappy.com or call me at 316-264-7777

December 31, 2016

New car buying Highly recommend Subaru of Wichita. The sales team very helpful, they will do everything they can to make sure your happy and find what you are lookin More

by Tracy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Markus Morris, Derek Pruitt, Betai Arriaga
Jan 24, 2017 -

Subaru of Wichita responded

Thank you so much!

December 30, 2016

The worst service I have never had this bad of an experience with a dealership and with a car sales man. I would never do business with this company/dealership ever. Su More

by Dissatisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Markus Morris, Matt Foster
Jan 05, 2017 -

Subaru of Wichita responded

We've spoken with Matt Foster and Markus Morris. While we are sorry that your experience over the phone with our company left you dissatisfied, we assure you that every attempt was made on the last Saturday of the year to earn your business. You had originally asked us to handle the financing and when the car you had picked was more than your approved payment, we simply asked for a pay stub to try and increase your approval. We also suggested leasing your next vehicle, but we weren't trying to push you one way, just giving out options. You called back with your own financing handled and we put together a cash transaction for you. We were priced below Retail book value and discounted our car an additional $529.57. Matt and Markus prepared several worksheets for you. With back and forth phone calls, we did our best to offer you timely and accurate information. The last week of the year is easily the busiest week all year long in the car business. You were and are important to us. If you did not get the quality service we strive to give all of our customers during this busy time, I can simply apologize for any misunderstanding and promise that if you need to speak with me about any issue we may not be aware of, we will gladly take your call or be happy to call you. Adam Norris Director of Marketing, anorris@ridehomehappy.com or Tom White, Jr. General Manager, twhite@ridehomehappy.com - 316-264-7777

December 28, 2016

Friction Free Ashley contacted me within 15 minutes of my web inquiry and found out exactly what I was interested in. She then gave this information to Jimmy who to More

by Michael Watson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Bolden and Ashley Delaconception
December 14, 2016

Finally Found My Subie! I highly recommend Subaru of Wichita if you are anywhere near their location. My husband and I drove from Kansas City, MO, because of the excelle More

by Tricia in KC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Zimmer, Emilee Reinert
November 29, 2016

Fantastic Dealership They tell you right away that they're a no pressure/no commission dealership, and it really shows. There are no hassles and high pressure sales tactic More

by MCobbs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Nebergall, Derek Pruitt
November 28, 2016

Travis GREAT, Service Center POOR Working with Travis was a Very Good experience! Fair, honest and consistent! I have recommended Travis and Subaru to a family member and they purcha More

by David J Rank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Nebergall
November 28, 2016

Liars Andrew showed me both my cabin and engine air filters. He said that the cost to replace both was around $80. I told him that honestly, I didn't want More

by David J Rank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Nutsch
Nov 28, 2016 -

Subaru of Wichita responded

Hello David, Thank you for taking the time to reach out to us with your concerns. We understand that with the amount of miles you put on your car a year, service is truly important. We'd love to be able to earn your trust back, would you be willing to contact us? You can call and ask for Adam or Noah or email us at marketing@ridehomehappy.com

November 25, 2016

Great Car Buying Experience I have been talking with and texting Preston and Collin for about 6 weeks. When I was ready to buy I exchanged a text with model and trim level. One m More

by Car for Markus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Haverkamp, Collin Coke
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