Subaru of Wichita

Friendly and fair dealer I wanted to switch from another brand. I went to this dealer for a test drive. they were so friendly and the test drive was a success. Negotiations be I wanted to switch from another brand. I went to this dealer for a test drive. they were so friendly and the test drive was a success. Negotiations began and I expected them to bargain hard. I had done the homework and was ready. They put their cards on the table and I couldn't negotiate further because they had quoted what TrueCar recommended. Both the Sales Agent and the Sales Manager were professionals and the experience was truly great, considering that this was perhaps the eleventh car I either purchased or leased in the last twelve months. A great product and a great dealership. More

Unacceptable experience with service department Called at 8:30 AM 2/22/2016. Spoke with Kevin. He told me to expect a return call shortly to schedule a day and time. At 5:40 PM I got a return cal Called at 8:30 AM 2/22/2016. Spoke with Kevin. He told me to expect a return call shortly to schedule a day and time. At 5:40 PM I got a return call from someone who had no idea why I had called. Certainly not the great service story I got when I bought the car new 2.5 years age. BUT IT IS MY ONLY EXPERIENCE! After the sale I had great respect for the dealership, but now, I will not be back. More

best I've ever experienced I have purchased dozens of new and used card in my life but have never had one as straight forward and upfront as Subaru of wichita. They live up to I have purchased dozens of new and used card in my life but have never had one as straight forward and upfront as Subaru of wichita. They live up to what they say they are going to do without the hassel or bait and switch. Each was willing to help the other and they support the community in a huge way. More

Excellent customer service I live about 3.5 hours away from Wichita and I was very worried about coming there incase the car was not worth the drive, but they all assured me it I live about 3.5 hours away from Wichita and I was very worried about coming there incase the car was not worth the drive, but they all assured me it would be worth it and if not, Anthony told me if the car wasn't worth the drive, they would pay for my gas for coming anyway. More

Rewarding Was impressed how they worked as a team for the sale. While treating us so personally. Subaru was the first of a planned 3 dealerships but they were s Was impressed how they worked as a team for the sale. While treating us so personally. Subaru was the first of a planned 3 dealerships but they were so convincing with their sale and providing the comparison information that we decided we didn't need toshopfurther. More

Subaru Saturday shopping The dealer ship was interested in our needs in a vehicle.We were never pressured in any way to purchase a vehicle. The extra warrenties were our ch The dealer ship was interested in our needs in a vehicle.We were never pressured in any way to purchase a vehicle. The extra warrenties were our choice on what we wanted, they explained every one of them in full detail.They informed us about all the safety features the Subaru has.Answered all of questions honestly. Would recommend to anyone. Thanks Travis More

Good experience The good: We ended up at Subaru after several dealerships whose solution to our 8k budget was to trash it completely, and go up 2-3k. The guys at The good: We ended up at Subaru after several dealerships whose solution to our 8k budget was to trash it completely, and go up 2-3k. The guys at Subaru didn't even bat an eye when we said we were staying in our price range and not willing to go out of it. They simply pulled up the cars they had that fit that price range and went from there. They were very accommodating and allowed us to test drive vehicle after vehicle (sometimes the same vehicle 3+ times) to find something that fit our needs, giving helpful suggestions, but never being pushy. The salesmen we dealt with were very friendly, even though we were toting around a 7 mo. old baby the majority of the time and more than once had to abruptly leave for the evening to put her to bed and come back another day. Anthony was especially helpful and friendly with our little kiddo, and made us feel like it wasn't a bad thing that we brought her along (unlike the seething looks and sarcastic remarks from salesmen at other dealerships). The less good: We always had to wait a long time (or at least some time, if not long) when we arrived, even if we were expected. Even in the actual purchase of the vehicle it took over 3 hours from agreeing upon a price etc. to signing the final papers and walking out with the keys. Another less-than-optimal thing was that, like at any other dealership, when faced with financing options we were highly encouraged to purchase extra stuff (specifically a service plan) that we didn't want. Which is sort of fine, because they weren't pushy about it. But sort of not fine, because they made it sound like a great deal and it really wasn't because the manufacturer's warranty still applied on the vehicle and so the service plan they were offering for $600/yr wasn't worth it. Unless we bought a ridiculously unreliable car. . . Overall: Wait time = not so great. Customer service, friendliness, helpfulness, non-pushy advice, space to make our own decisions, welcoming of children = super great. If you have a little while to wait for someone to be free to help you, and a few hours when you go to pick up the car, I'd say it's definitely worth it. More

Great experience We bought a new Outback this weekend! The people at Subaru of Wichita were great. We had been shopping around for a while, visiting other dealership We bought a new Outback this weekend! The people at Subaru of Wichita were great. We had been shopping around for a while, visiting other dealerships. Other dealerships hounded us and wouldn't leave us alone. They called, emailed, and texted us trying to get our business. Subaru of Wichita did NOT do this, and we are ever so thankful! We found that Travis and the other people at Subaru were very easy and pleasant to work with. They did not pressure us at all. This made our car shopping/buying experience so much easier. When we went in to test drive the cars, they were very patient, understanding, informative, and professional. We would definitely recommend Subaru of Whichita! More

Best buying experience ever! This is a unique dealership in the auto world. They operate as a team in all aspects of the car buying experience. I dealt with Travis, Andrew, Spence This is a unique dealership in the auto world. They operate as a team in all aspects of the car buying experience. I dealt with Travis, Andrew, Spencer, and Adrian. All were outstanding. They knew everything about the product, and they provided a fair value on my trade, with no gimmicks, no smoke and mirrors, and no playing with the numbers. I went with a family member last week to buy a new Forester, and I was so impressed that I went back this week to buy a new Outback for me. Many thanks to the team at Subaru of Wichita. More