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Subaru of Wichita
Wichita, KS
1,080 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,080 Reviews of Subaru of Wichita
September 17, 2014
If you're purchasing online it's the only place to go. I just purchased a 2014 Crosstrek online and had the pleasure of dealing with Matt Friskey and Jesse James Powers. After being let down by the local I just purchased a 2014 Crosstrek online and had the pleasure of dealing with Matt Friskey and Jesse James Powers. After being let down by the local Omaha dealerships I began to Google (Subaru of) followed by city names in my region. In my opinion, it's a red flag if I go to a dealerships website and have to send them my contact information to get the asking price of a new vehicle. If the dealership knows they're asking a fair price they post it, if they're trying to bamboozle people they don't, plain and simple. At Subaru of Wichita not only did they have upfront pricing but they were asking $1,400 less then local dealerships for the same vehicle and trim package. Then to make the deal even better, they offer free delivery to anywhere in the lower 48. Since taking delivery of my Crosstrek I have received a couple of follow up calls to make sure I was able to set up my Bluetooth, garage door opener, and DivX player. Since I live 5 hours away, Jesse has been exceptionally helpful at explaining the setup of the technology and upgrades that were unfamiliar to me. Next year my girlfriend is planning on purchasing a Forester with Eyesight and without a doubt Matt and Jesse will be the first people we contact. More
by Morelia
Employees Worked With
Jesse Powers
September 17, 2014
Friendly but not completely honest. I hate to be the one customer that is a bad review. I just warn everyone the friendly customer care is great just make sure all your paperwork is incl I hate to be the one customer that is a bad review. I just warn everyone the friendly customer care is great just make sure all your paperwork is included with what you negotiated when you sign and also make sure the car you choose is the correct one you want to purchase. My personal experience has not been a pleasant one and then to find out I was convinced that I would have full service plan with prepaid oil changes for two years, like I always get with my Subarus. Later to find out it was never added to the original paperwork, when I took my Subaru into get serviced. No they are not Sharks but they have shown me they are sneaky. More
by gthirakul
Employees Worked With
All employees that handled my transaction from Sales to Sales Manager to the Finance section.
September 17, 2014
I got everything I wanted Although my husband accompanied me on my car buying experience, I would have felt completely comfortable doing it alone. All the employees were court Although my husband accompanied me on my car buying experience, I would have felt completely comfortable doing it alone. All the employees were courteous and extremely helpful. The dealership even matched a lower advertised sales price from the Kansas City area so we could buy and stay local. Our salesman, Brandon Salisbury, answered or found answers to the myriad of questions tossed at him and never pressured or hurried us. Adrian Hicks and Alex Duncan were also instrumental in making our purchase possible. The combination of options that we wanted was not on the lot, but within one week an "in-transit" vehicle was retrofitted with some additionally ordered parts and we drove home VERY happy. Truly this was a no haggle, no hassle experience. More
by Lisa the Gardener
Employees Worked With
Brandon Salisbury, Adrian Hicks, Markus Morris
September 14, 2014
Purchase Used Subaru Outback The sales people were all fantastic. We worked mostly with Adam Norris who didn't give us a high pressure sales pitch, he just furnished helpful infor The sales people were all fantastic. We worked mostly with Adam Norris who didn't give us a high pressure sales pitch, he just furnished helpful information so we could find the right used Subaru to fit our needs. He was truly concerned about us being happy with what we purchased. We purchased a better, newer Subaru Outback then we thought we could get and it was still within our budget. More
by mjconnor1
Employees Worked With
Markus Morris, Adam Norris
September 13, 2014
Undisclosed issue with vehicle. We purchased a used Subaru that had the emissions error flag on the way home from the dealer. Calling them, they said to get an appointment and bring We purchased a used Subaru that had the emissions error flag on the way home from the dealer. Calling them, they said to get an appointment and bring it in. The appointment, that I showed up early for, took two hours for them to not fix it. They said the gasket was broken on the gas cap... So, it will cost me $40 to have them fix it. I fixed It myself at home. Again the light comes on. We take it in again; still they can't fix it. Question is, why would they sell a car with the check engine light, indicating the emissions (usually resulting from a bad seal on the gas cap) and not check/fix the cap? This a Subaru dealer, not some used-only lot... More
by Harveyco
Employees Worked With
Tyler Thomas
September 12, 2014
Incredible experience I was in the market for a very specific Impreza Sport, and this dealer was one of few that actually had one. I'm located in the Kansas City area, so I was in the market for a very specific Impreza Sport, and this dealer was one of few that actually had one. I'm located in the Kansas City area, so Wichita is close to three hours away from me. That is relevant because a local dealer that is about 15 minutes from me also had the same car. The price difference probably wasn't significant enough for me to drive to Wichita (though Wichita did offer a better price), but Matt Friskey did such an outstanding job that I felt compelled to spend the extra time, gas money, etc to buy this car in Wichita. He always answered every question I had and seemed pleased to do it. The process of finalizing the deal when my wife and I went to the dealership was just as great, and Matt and Jesse Powers both did a fantastic job of making the process as easy as I could ever imagine. My suggestion would be for potential buyers to consider the typical car salesman, and then take note that these people are the exact opposite. Low pressure and friendliness was the name of the game, and I would drive down there and buy another car all over again if the opportunity arose. I recommend you do the same. More
by wechelle
Employees Worked With
Jesse Powers
September 11, 2014
Excellent sales and service Jesse Powers was a great salesperson to work with and patiently answered all of my questions while giving me the space to make a personal and informed Jesse Powers was a great salesperson to work with and patiently answered all of my questions while giving me the space to make a personal and informed decision. He really helped to make my first new car buying experience a fun one. Would highly recommend (and have) Jesse and the rest of the staff at Subaru of Wichita for their excellent customer service and professionalism. More
by cdjones1515
Employees Worked With
Service Department, Sam Steele, Jesse Powers, Danny Ewing
September 09, 2014
Amazing Job Everyone that worked with me there did an amazing job start to finish. I initially came for a different vehicle that was unfortunately sold, but they Everyone that worked with me there did an amazing job start to finish. I initially came for a different vehicle that was unfortunately sold, but they found a great one for me. I couldn't be happier with how they worked or how I was treated. More
by d3parted
Employees Worked With
Larry Mullin, Roger Laughary, Demetrius Williams, Sam Steele
September 05, 2014
Best car buying experience ever Tim Zauche was very knowledgeable and believed in the Subaru. He was so excited to tell me about all of the features and safety features. He made me f Tim Zauche was very knowledgeable and believed in the Subaru. He was so excited to tell me about all of the features and safety features. He made me feel like I was not buying a car. No pressure whatsoever. He was such a joy to talk to. More
by tminihan
September 04, 2014
they treated me equal The last time I went to look for a car, the dealer wanted to talk only with my husband. At Subaru of Wichita I had no trouble, picking out the car I The last time I went to look for a car, the dealer wanted to talk only with my husband. At Subaru of Wichita I had no trouble, picking out the car I wanted, negotiating and driving away feeling they treated me as a valuable customer (female) More
by Jane Siebert
Employees Worked With
Travis Nebergall
