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Subaru of Wichita
Wichita, KS
1,079 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,079 Reviews of Subaru of Wichita
May 07, 2014
Quality Customer Service We purchased a Subaru Outback Dec 26, 2013. The car began to have problems starting. The engine didn't want to turn over. We suspected a battery pr We purchased a Subaru Outback Dec 26, 2013. The car began to have problems starting. The engine didn't want to turn over. We suspected a battery problem, but didn't know for sure. On the particular morning that I drove it into the Service Center it barely started. I hadn't planned on making a trip to get my car checked, but my husband suggested that I go ahead and drive straight there instead of running the errands I had planned. A Service Center is a busy place and this particular one is under renovation. A.J.Schoen was the Service Advisor who helped me. He appeared to be somewhat in the middle of a task, but I felt like he put it aside to help me (with a pleasant attitude, I might add). He came out to the car to listen to it start up. He informed me that there probably wasn't going to be an opening that day, but he could give me a loaner car if I didn't mind leaving mine. Due to them having a full slate, our car didn't get looked at right away (I hadn't called ahead or even scheduled an appt), but AJ still called me twice throughout the day to keep me posted on progress. The first thing the next morning, I received a call from AJ telling me that my car was ready. It had in fact been a battery problem, which they replaced. I returned the loaner car and my car is good as new. AJ was kind, helpful, apologetic for the inconvenience, and he was accomodating. He kept me up-to-date on what was going while they had my car. Everything was covered under our warranty, so none of this problem was at a cost to my husband and I. He never made me feel like I was inconveniencing him. Our car buying experiencing at Subaru of Wichita was superior, and the care I received at the Service Center under the watchful eye of AJ Schoen was outstanding. Thank you for 'indisputable' customer service! PS~ He washed my car and cooled it off for me (it had been sitting in the hot sun) before returning the keys. Proud to own a Subaru from Subaru of Wichita, Karmen Lewis More
by dougandkarmen
May 05, 2014
Great Customer Service! I went in to look at a car and I was approached by Samuel Cheyney. He gave off a very welcoming/warm attitude. I did the test drive and we started tal I went in to look at a car and I was approached by Samuel Cheyney. He gave off a very welcoming/warm attitude. I did the test drive and we started talking money. That's when I met John Muir. Together they both did everything they could to get me the best deal and make sure I left happy. John Goldsmith was the one who helped us with all the paperwork for our purchase. I would recommend them to anyone. More
by michealt
Employees Worked With
Samuel Cheyney, John Goldsmith
May 03, 2014
Friendly and easy Have bought several vehicles in the past. This was the first purchase from this dealer. Everyone was friendly without overwhelming. Purchase was qu Have bought several vehicles in the past. This was the first purchase from this dealer. Everyone was friendly without overwhelming. Purchase was quick and easy. Thanks Tim! More
by shockerpa
May 02, 2014
Car buying John Goldsmith is awesome. He walked us step by step in the process of buying a car. He is the best and I Highly recommend him and All the people fro John Goldsmith is awesome. He walked us step by step in the process of buying a car. He is the best and I Highly recommend him and All the people from Subaru.Thanks John & Josh for the fabulous work you do. Go see them you will Not regret the visit. More
by diella
Employees Worked With
John Goldsmith
May 02, 2014
Great costumer service Had a great car buying process. Straight to the point with no hassle. Would buy from again. Really liked the up front pricing and the costumer service Had a great car buying process. Straight to the point with no hassle. Would buy from again. Really liked the up front pricing and the costumer service was very good. More
by AaronRichardson
Employees Worked With
Adrian Hicks, Travis Nebergall
May 01, 2014
Best Car Buying Experience We've Had! My mom recommended we check out this Subaru dealer and I'm glad we made the trek down to Wichita! Typically buying a car is not what most people would My mom recommended we check out this Subaru dealer and I'm glad we made the trek down to Wichita! Typically buying a car is not what most people would describe as a pleasant experience - having to deal with fake, pushy sales people, worrying if you're getting ripped off, etc. But we actually had a great experience here from start to finish! Sam was easy going, genuine, and never pushy. Plus, he was really knowledgable about the cars and was happy to answer all questions we had. We were able to take our time discussing price with Josh (by the way, they show the invoice from the get go here) and other options and we were really happy with the deal we got. They traded to get the exact car we wanted, and when we came back a week later to pick it up, Sam had us in and out in no time! These guys *actually* know how to make customers feel comfortable and meet their needs without being pushy. We would absolutely recommend you check out this dealership whether you're looking for a Subaru or not! More
by llammers413
Employees Worked With
Sam Steele
May 01, 2014
BUYER BEWARE This was the worst experience I've ever had with a car dealer. First, they claim to be different from other dealers because their salespeople aren't This was the worst experience I've ever had with a car dealer. First, they claim to be different from other dealers because their salespeople aren't commissioned. What they do instead is team salespeople up on you, so that someone is with you at all times. My husband didn't get any privacy to discuss our pending purchase until we specifically asked all three of our salespeople to leave. Second, we specifically went to Subaru, because we were looking for a Lexus CT200h, and they had one of 3 for sale within a 100 mile radius of our home. We researched the car beforehand and knew what we wanted. When we got there, we were told the cars previous owners came from Hawaii and that's why it had lower than average miles. What they didn't tell us was that the car was manufactured specifically for Hawaii, did not include all of the standard features that the CT200h's produced for the mainland U.S. have, and that we would have VIN number and warranty issues. We found out later that the Car Fax they gave also wasn't accurate because it did not show the service history from Hawaii. We did not find out about these issues with the car until we took it to Lexus of Wichita. Our car was in the shop for 7 of the first 21 days we owned it while Lexus of Wichita figured out that it was a Hawaiian Lexus and that the car's VIN number was not in their system. We spent many, many hours on the phone with Lexus and Subaru trying to resolve these issues. Subaru insisted that they were going to work with us, because "they don't cultivate those types of relationships". They even called aftermarket installers on our behalf to determine how much it would cost to have XM radio installed (one of the missing standard features and something I specifically asked about before purchasing). I asked many times to speak with a manager or decision maker in dealing with our Team Leader, John Muir, and that request was only granted twice in the 3 months we tried working with them. Each of the two individuals I was allowed to speak with eventually told me they were not in a position to give us a resolution either. They believe that the car's value is not affected by these issues. In fact, John Muir stated several times that something like XM doesn't affect the car's value, that they value cars on mechanical soundness and condition. Our sales team spent the whole evening we were there buying the car talking about their Christian values and what a good organization they were, but when it came time to step up and walk the walk, they refused. More
by runner2123
Employees Worked With
Dusty Rhodes, Roger Laughary
April 29, 2014
Great Experience I just bought a 2014 Subaru Legacy. Although the dealership did not have the exact model I wanted, Jesse and the rest of the team worked to find the p I just bought a 2014 Subaru Legacy. Although the dealership did not have the exact model I wanted, Jesse and the rest of the team worked to find the perfect model for me. Jesse went above and beyond to answer all of my questions. I am thoroughly pleased with my experience at Subaru of Wichita. This is the third new car I have purchsed, but it was my first time dealing with the folks at Subaru of Wichita. It was my best car buying experience by far. More
by mandeelynn14
Employees Worked With
Adrian Hicks, Sam Steele, Jesse Powers
April 27, 2014
Great product, great guys Had never considered Subaru before--always driven Toyota--but these guys had great knowledge of their product and really sold me on switching to Subar Had never considered Subaru before--always driven Toyota--but these guys had great knowledge of their product and really sold me on switching to Subaru. They gave me great service and went the extra mile to make me a very happy car buyer. I loved the gift bag. Thank you Tyler, Matt and Josh. More
by 14Crosstrek
Employees Worked With
Tyler Thomas
April 25, 2014
new car owner We live in Missouri and drove to wichita to purchase our 2nd subaru from this dealership, they are that good. We will definately be back. We live in Missouri and drove to wichita to purchase our 2nd subaru from this dealership, they are that good. We will definately be back. More
by r55kingsley
Employees Worked With
Travis Nebergall
