Subaru of Wichita

Everyone at Subaru of Wichita went above and beyond to make it feel comfortable and friendly. I looked at many different brands and dealerships, yet always came back to the quality and experience at Subar make it feel comfortable and friendly. I looked at many different brands and dealerships, yet always came back to the quality and experience at Subaru. Tim Zauche took the time to solve problems and make sure I never had a doubt about my purchase. Each member of the Subaru team worked well together ensuring the quality that exceeded my expectations. Other dealerships gave me the run around, kept me in the dark, and even had me sign papers for no reason. Tim, John, and Roger always explained everything in detail and REALLY DID ANSWER MY QUESTIONS. In the end, their customer care and quality teamwork were the defining qualities that led me to my decision to purchase from them. Not to mention their great product they sell! More

Very friendly and helpful staff. Helped as soon as you walk in the door every time. Had a new salesman and could easily tell but his supervisor helped him the entire way and never let him fail. Dealers in walk in the door every time. Had a new salesman and could easily tell but his supervisor helped him the entire way and never let him fail. Dealers in the area need to take notes from these guys. They obviously take pride in their team members and want them all to be knowledgable in the business instead of most that just throw the person on the floor and hope for the best. Would recommend these guys to anyone that wants a nice, hassle free experience. More

I was very impressed by both Samuel and Matt. They were very knowledgeable and helpful. Neither one of them made me feel any pressure during by decision making process, which was a very nice change of pace very knowledgeable and helpful. Neither one of them made me feel any pressure during by decision making process, which was a very nice change of pace from most dealerships. I ended up purchasing a car at a different dealership but, if they would have had that exact car on their lot I would have chosen to do business with them 10 times out of 10. I would, and will, recommend both Samuel and Matt to anybody I know who is looking to purchase a vehicle. Thanks. More

I had a wonderful experience with John and Josh. I had a current lease that was almost up and needed to discuss all the options for my limited budget. They throughly explained all my options and were able current lease that was almost up and needed to discuss all the options for my limited budget. They throughly explained all my options and were able to answer any questions I had. After I made my choice, the process was quick and easy. It took maybe 10 minutes to sign the paperwork with Peggy and I was out the door in my new car! The customer service was great, I never got the feeling I was just another sale to reach a monthly goal like I have at other dealers. I have visited many of the dealerships in the Wichita area and none of them compare to the service I recieved at Subaru of Wichita. More

I very much enjoyed my experience at Subaru of Wichita. Sam and Samuel guided me through the sales process. I had limited options financially coming in but they were able to provide me with honest reasonab Sam and Samuel guided me through the sales process. I had limited options financially coming in but they were able to provide me with honest reasonable options for a vehicle. It was very important to me that I absolutely understood the in's and out's of the contract I was getting into and the exact money that I would be paying. Josh spent a ton of time going over scenarios with me, looking at the numbers for what a vehicle from Subaru would cost. He was honest, spoke my language, and was a pleasure to work with. I'm thrilled with my vehicle and the customer service I received. More

We had a great experience and will recommend to anyone looking for a new or used car. Thank you Sam and TJ for all your help! looking for a new or used car. Thank you Sam and TJ for all your help! More

My experience with Subaru of Wichita was outstanding. Everyone I met from Tyrus, Adrian, Roger and Dusty made me feel welcomed in their delearship. At no point did I feel pressured to buy immediately. Everyone I met from Tyrus, Adrian, Roger and Dusty made me feel welcomed in their delearship. At no point did I feel pressured to buy immediately. There was no "What will it take to get you in this car today...?" type of typical sales pitch. I truly appreciate this approach. The car I wanted was in transit to the dealership - they were so accommodating that they gave me the use of one of their service loaners for three weeks at no charge until my Outback arrived. That in my opinion is someone who truly wants their customers to ride home happy. More

We had the most pleasant car buying experience we have ever had!!! When John Goldsmith or I needed to be in touch, and we couldn't phone, we sent text messages back and forth to get our business done. T ever had!!! When John Goldsmith or I needed to be in touch, and we couldn't phone, we sent text messages back and forth to get our business done. That was a great help to me that I never expected! When we were having trouble deciding between two different vehicles, the dealership allowed us to take one home for the New Year's holiday and drive it for a couple of days. While we loved the Subaru Outback, we decided to go with the Lincoln MKX instead. John Muir was very forthright and business like, but very friendly. Peggy Sexton explained the financial dealings to us very well and was just as friendly as the others. Thoroughly enjoyed this experience!!! More

The wife and I were in town for the holidays and decided to look at some vehicles, not necessarily planning on purchasing though. We had a short list of models we were interested in and started hitting dea to look at some vehicles, not necessarily planning on purchasing though. We had a short list of models we were interested in and started hitting dealerships. After not being able to get 50ft into the lot of the first dealership (still in my truck) without having multiple sales people flag me down and give me the "roll your window down" sign, I remembered how much I hated going through this process. Not nearly as bad, but not much different at the next couple of places we went to. Then we made our way to Subaru of Wichita. I bet we spent 2 hours looking around (all vehicles were unlocked, you know, so you can actually see what the inside looks like) the lot and oddly enough almost enjoying ourselves. This gave the wife and I time to talk models/prices/colors/etc., it also gave us time to "see ourselves" in the vehicle and talk about how it would fit into our lifestyle. We decided to head back to the family's house, grab a late lunch and talk to the family about what we had been up to. My brother was pretty pumped and wanted to go back with us, so we loaded up and headed back early that evening. We walked around again for 45 minutes or so and decided to go inside and introduce ourselves. We were met at the door by Tyrus and immediately liked him. Great guy and you could tell he was genuinely interested in helping us learn more about Subaru's and not worried about "making us a deal we couldn't refuse." Moments later Adrian came over and introduced himself, letting is know that if we needed anything at all, just let him know. Tyrus walked us around the lot, answered our questions about the vehicles and kept us entertained while doing so. We decided it was getting late, but decided we wanted to take a few test drives, so we set up a time for the next morning and headed home. Tyrus met us the next morning, with 2 vehicles ready to test drive. A Forester and an Outback. This is where I learned I'm an Outback guy. At that point, Adrian joined us and they spent pretty much all day trying to find us the perfect Outback at the perfect price. I was able to test drive multiple Outbacks of all different trim levels and colors. We finally found "the one" (which was a little more than I had anticipated spending, isn't it always), and Adrian busted his *** to get me in that Outback at THE price we were comfortable with. Not A price, THE price, big difference there. Getting a little long, here are a few other things I wanted to mention - Could not be happier with the Outback or the deal. It's a great feeling to drive home knowing you got a fantastic deal from great people. Shout out to Josh who offered to buy our lunch, (I was getting hungry and cranky, had to take a midday break). Peggy was great, extremely thorough and quick with the paperwork. I bet we walked in those doors 20 times over those 2 days, I don't think we had to open the doors ourselves more than twice. They have a soda fountain, popcorn and TV's, that was nice. I actually don't like saying soda, so they had a pop fountain. Tyrus called the next day to make sure we were still feeling good about everything. Subaru of Wichita gets our full recommendation (whatever that's worth). We are really happy with the way this whole thing went down, thank you SoW. More