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Subaru of Wichita
Wichita, KS
1,079 Reviews
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1,079 Reviews of Subaru of Wichita
September 21, 2013
It wasn't a totally bad experience but it wasn't a good one either. First of all the showroom was a circus! Hot, very loud, noisy, crowded with screaming children (I know this isn't the dealership's a good one either. First of all the showroom was a circus! Hot, very loud, noisy, crowded with screaming children (I know this isn't the dealership's fault) and the smell of pizza and popcorn in the air added to the circus feeling. If you like that kind of chaotic environment then that's fine but I found it rather unpleasant. The experience felt hurried. The test drive wasn't much more than "around the block." I wanted to take my time looking the vehicle over closely but with two to three salesmen hovering over me anxiously the entire time I felt a lot of pressure to hurry. I know that when a single woman shops for a car the majority of salesmen will assume she knows nothing about cars or what to look for. I have been around cars all my life and while I wouldn't call myself an expert I'm not stupid about them either. Everything I mentioned about the car Spencer's response became increasing abrupt and condensing. Yes, it was a very hot day and I'm sure everyone wanted to go back inside the building but I simply wanted to be left alone with the car so I could look at it carefully with no distractions. Unfortunately the people-pleasing side of me took over (not a good thing to have happen when buying a car) and I didn't mention how their hovering made me feel and that I would have preferred to look the car over by myself without interjections from them. This was not a time to worry about the feelings of these guys. I needed to do what felt right to me. There was never any time to give thoughtful consideration to anything; it was all about hurry, hurry, hurry, make the sale. Oh by the way single women out there, they do not have one female sales rep. None. I had found the car I was interested in on the internet. When I got to the dealership the price on the car was almost $2,000 more than what was listed on the internet! I brought the internet listing with me so they couldn't deny me the lower price. That ended well but I don't know what would have happened if I had not of had the internet listing with me. Since I had came from out of town to see the car I had exchanged a few emails with one of their internet sales people. When I did not see floor mats in the pictures of the car I asked very specifically, clearly and plainly if the original floor mats came with the car. The answer I got was that the internet sales person had went out to the car to look it over and replied to me that it did indeed have floor mats. The car had no floor mats. None. Not a one. I don't know how you can call what they told me about the floor mats anything but a LIE. Spencer treated it like a little thing. No big deal just go to Walmart and get yourself a set. WHAT??? You tell me there are floor mats with the car, then there's not and all you can say is go buy your own? I'm sorry but I want factory floor mats not some cheap, tacky set from Walmart! At best their actions constituted misrepresentation and at worst fraud. Remember that I had asked whether the car had its ORIGINAL floor mats. That's because Audi's have these cool snaps that hold Audi floor mats in place. But when you put a pair of floor mats that do not have the corresponding snaps the floor mats will not lay flat. Another reason why a buyer of an Audi would want Audi floor mats. And, Audi floor mats are not in any way inexpensive. I know. I purchased a set of Audi floor mats from the Audi dealer in Springfield, Missouri when I took the car to them for them to check it over. Oh by the way, dealing with the Audi dealership in Springfield was the complete opposite experience of working with Subaru of Wichita. They were respectful, responsive, very customer service oriented. I wish I could have bought the car from them! Dave Carrillo was nice, pleasant person to deal with but didn't do much except go on the test drive with me and sit and chat with me when Spencer crunched the numbers. We went back and forth two or three times in order to agree on a price. The last couple of times Spencer had to redo his numbers he wasn't hiding very well what seemed like an attitude that indicated he just wanted to get my transaction over with and move on to the next one. Once I got home I realized I had not received nor did I ask about a second set of keys. I sent Dave an email and received a reply in a couple of days. There was no second set of keys to be found according to Dave. Maybe they ended up wherever the floor mats are. This was a three year old car that had been a lease vehicle. It wasn't like this car had been through several owners with many chances to lose the original keys. It originally came with two keys with electronic key fobs and a valet key. I got one key/electronic key fob. The cost to get a second key/electronic key fob including programming of the key fob is roughly $200+. It's no little thing in my mind and certainly a cost that is anything but small. I traded in a 14 years old car that had been through four owners and I had two keys to give them. The least they could have done would have been to acknowledge that there was only one set of keys. "Gee I'm sorry but there only seems to be one set of keys with this car. I hope that isn't a problem." or something like that would have gone a long ways to placate me. I would be much less suspicious if it had been acknowledged up front. I emailed him a couple of days later asking for Spencer's email address so I could forward to Spencer the emails I received from Amber Morales the internet sales person who said that there were floor mats with the car. I want Spencer to know that apparently I was lied to by one of his employees. (She had referred to Spencer as her boss in one of her emails.) Here it is, several weeks later, and I have yet to receive the info from Dave. I may just put copies of the email correspondence in the mail to Spencer. But my guess is that he most likely will not be surprised that I was not told the truth and I will get no response from him. I realize the odds of me purchasing another car from Subaru of Wichita is virtually nil. I was looking for a very specific type of car and they just happened to have that car. That is the only reason I had anything to do with this dealership. It's highly doubtful if this situation would ever happen again. I realize it and I'm sure they realize it, too. My advice to anyone considering purchasing a car from Subaru of Wichita is to be very careful, take all the time you need to be comfortable with the potential purchase and if they promise you something over the internet don't count on it being true. i.e. buyer beware. Be careful potential buyer. Be very careful dealing with Subaru of Wichita. More
by jwhocke
Employees Worked With
Amber Morales
September 17, 2013
This was an overall wonderful experience. The staff went out of their way to help speed along the process and getting the title in a short amount of time. We would recommend this dealership above any other out of their way to help speed along the process and getting the title in a short amount of time. We would recommend this dealership above any other we have ever used. More
by GGG77777
Employees Worked With
Sam Steele
September 16, 2013
I have bought many Cars, Including Lexus & BMW ..... And if you would have told be that the BEST Experience I would ever have would have come from a Subaru Dealer in Wichita Kansas, I would have been mo And if you would have told be that the BEST Experience I would ever have would have come from a Subaru Dealer in Wichita Kansas, I would have been more than Skeptical - But that is exactly what happen ! My story starts with the Car I suppose - I had researched the Subaru BRZ & was extremely interested - After getting the old fashion Salesman / Manager Mauling at Olathe Subaru - I widened my search for the Car as there were only 5 in Kansas City - I found Subaru of Wichita, who had their BEST PRICE already posted - and sent off an inquiry by e mail - in short that was appx 2 p.m. on Thurs afternoon - by 7 pm that night Josh Krause had e mailed me a proposal that including my Trade Value & The Factory Invoice - A phone call soon followed .... It was exactly what I wanted - but, I wish you guys were in Kansas City ..... No problem Mr Ogden, We will bring your New BRZ to Kansas City & Pick up your Trade ...... So, at 3 pm the next day - My Shiney Red BRZ rolled into the parking lot - a few Signatures & that was it ! Have you ever had a Car delivered to your office - if not, put it on our Bucket List - it was Great Fun ! A Special Thanks to Josh Krause who made buying this Car so easy & treated me as if I was the CEO of Subaru - and a Shout Out to my Saleman Sam Steele who had me on the phone 1st thing Saturday Morning to verify I was 1,000% Pleased ! If you want to buy a Sabaru without the Disgusting Old Car Biz Tatics - Get treated like you are a "A" List Customer - Call these Guys - they are Eager to SERVE you - not SELL you and I appreciated it very much - Richard Ogden ' More
by ogden1384
Employees Worked With
Sam Steele
September 16, 2013
This was a great experience! Travis was very informative but was not 'pushy' as I have experienced from other salesmen at other dealerships. I was very impressed with the staff. I plan on buying my next n but was not 'pushy' as I have experienced from other salesmen at other dealerships. I was very impressed with the staff. I plan on buying my next new car from you! THANKS! More
by kparry63
Employees Worked With
Travis Nebergall
September 16, 2013
The easiest car transaction I've ever had with a dealer. Great communication during entire process, did exactly as they promised. I bought the car from 600 miles away, all by phone/email/text. I wil dealer. Great communication during entire process, did exactly as they promised. I bought the car from 600 miles away, all by phone/email/text. I will recommend them to anyone buying a Subaru. More
by craigk1
September 11, 2013
David met and exceeded expectations!! The sales process was quick and both my wife and I felt comfortable the entire time. Great dealership that is true to their integrity!! Thank you very much for allowi was quick and both my wife and I felt comfortable the entire time. Great dealership that is true to their integrity!! Thank you very much for allowing us to purchase a vehicle from such a great company. James & Andrea Daugherty More
by Jdaughertty333
September 10, 2013
From the time we walked in we were treated with politeness and respect. Even though my credit score wasn't the best, we were still able to be financed. Travis worked extremely hard for us and I hav politeness and respect. Even though my credit score wasn't the best, we were still able to be financed. Travis worked extremely hard for us and I have to say we are very satisfied. I would most definitely recommend Subaru of Wichita to anyone looking for a car. More specifically to go speak with Travis. I love the new car and will absolutely return for our next vehicle. Travis Thank you very much and expect more business from us. More
by jacobemyers7
Employees Worked With
Travis Nebergall
September 07, 2013
My wife and I just moved to the US/Wichita only three weeks and we are new to pretty much everything here. We need a car but also worried about getting pushed by the dealers and making rush decisions tha weeks and we are new to pretty much everything here. We need a car but also worried about getting pushed by the dealers and making rush decisions that we will regret. Subaru of Wichita staff certainly took that concern out of our whole car shopping experience. We were first warmly welcomed by Mark and Spencer and guided us through the range of our initial budget plan, which is not very high. They listened to us very carefully as if we are customer shopping for new cars. We went a bit higher up of our budget since there weren't exactly what we want at that time and Marvin and Adrian stepped in to take care of our needs. Same warm and caring attitude that made us feel very comfortable. Marvin spent almost two days showing us around all three lots they have in Wichita and trying to find something to suit our need, and kept the same upbeat service attitude all the time. Even came to our place to pick us up in the morning! In the end the Charger that we were interested in was sold before we can decide and they went extra miles to get another Charger that was in even better shape and better price! We felt no pressure at all through out the process and was surprised constantly by the service they provided and most important of all their patience and dedication in getting the right vehicle for their customers at Subaru of Wichita. Big thanks to Marvin, Adrian, Mark and Spencer and your great team! Keep it up boys! More
by Philiphsiao
Employees Worked With
Hsiao Philip, Adrian Hicks
September 05, 2013
Our experience at Subaru of Wichita was the best buying experience we have ever had ANYWHERE. We worked primarily with Austin Friend who met us at the front door and immediately made us feel welcome. Every experience we have ever had ANYWHERE. We worked primarily with Austin Friend who met us at the front door and immediately made us feel welcome. Everyone there was so friendly and accommodating! The free drink and snack bar, the comfy waiting area, the impeccable customer service and appreciation. Austin was SO much fun to work with! He was a riot. We truly felt like we were making a friend and getting a car as a bonus. He was there through the entire process keeping the vibes relaxed and making it a genuinely fun and enjoyable experience while at the same time answering all of our questions. There was no pressure or mind games, no smoke and mirrors. Austin has since followed up with us to assure we are satisfied with our new Subaru and that we were satisfied with our experience. I would highly recommend to any friend that they contact Austin Friend if they have any interest in a new or used car. He's spent time getting to know my husband and myself and acting as a friend more than a salesman. Our experience at SoW was fantastic and we will spread the word! More
by nishadesilva
September 05, 2013
This is the best experience we have ever had of buying a car in Wichita, KS! We were met at the front door by Travis Nebergall and instantly felt very welcome and comfortable. Travis, Spencer and Adrian l car in Wichita, KS! We were met at the front door by Travis Nebergall and instantly felt very welcome and comfortable. Travis, Spencer and Adrian listened to what we wanted, worked with us on our timeline and there was never any high pressure. They were more concerned with us having a good experience with Subaru of Wichita. Travis is the very first salesperson that has ever thoroughly gone over the owners manual and all pertaining car information with us. He also stayed past closing to set up the Blue tooth connection in the car. If you are looking to buy a new or used car in the Wichita area, you owe it to yourself to check out Subaru of Wichita. More
by KenEngquist
Employees Worked With
Adrian Hicks, Travis Nebergall
