Suburban Cadillac of Plymouth

I was not impressed with this business and how they treat potential customers. Upon my arrival to test drive and purchase a vehicle, I discussed and made a deal on, I was walked past as a salesman greeted th potential customers. Upon my arrival to test drive and purchase a vehicle, I discussed and made a deal on, I was walked past as a salesman greeted the individual who walked in after I did. It’s obvious they discriminate based on attire and do business based on appearance of wealth. The constant belittling and condescending attitude of salesmen during conversation wasted my time, decided I no longer cared to test drive because they were more focused on completing everything by saying I said I would be there on Tuesday, which I never once said. I told the lady I originally worked with that I wanted to make a deal, would drive up the next day to test drive and purchase. Even have the emails to prove it. Never experienced a company so driven on talking themselves out of a guaranteed sale of a vehicle. Whoever that guy was I had to deal with, should be fired because he’s not doing that company any good. I’ve taken my business elsewhere and what this company said they couldn’t do, the next company I went to absolutely accommodated and accepted the offer i previously made to this company, and they had no problem putting me in a car. If a financial institution cuts a check and sends to car dealership a copy of it and the tracking number or does wire transfer, that should be just as good. The checks have account and routing numbers on them and in this day and age where you can deposit checks just by snapping a picture of it. Like when the bank approves, and is send the dealership the funds, that’s is between the two institutions, the customer did the footwork and at that point, it’s a fine deal. After driving for 3 hours to get to that place to be treated the way I was, being stonewalled by the salesman, and the lack of trying to do the footwork to get a customer into the vehicle they wanted, I don’t recommend this place. Do they even think of what customers have to go through when trying to buy a new vehicle. The stress and anxiety that goes along with it. Like their job is supposed to make the whole experience comfortable and enjoyable, not add to the stress and everything. It’s like they just want to do bare minimum to get that commission. This place was the worst place I’ve ever dealt with out of my entire 45 years in this earth. Definitely filing a grievance with the BBB. More

where to start. ...the car, 2021 CT4 Sport, 12 tires replaced, brakes squeal, transmision shifts hard when cold [first shift is like hitting the brakes], 4 wheels wit ...the car, 2021 CT4 Sport, 12 tires replaced, brakes squeal, transmision shifts hard when cold [first shift is like hitting the brakes], 4 wheels with chipped paint and scrapes. This is a beautuful car when parked! The dealership.....Wesley, my service advisor is not the problem. However i have tried to get these wheels repaired or replaced for much more than a year. i am still driving with 4 damaged wheels. I purchased the tire and wheei insurance. all 12 tires were replaced. i have called numerous times over the past year to schedule the wheel repair and get a loaner car while they repair the wheels, i am still waiting, no call, no date. its now rediculus, i am still driving with 4 damaged wheels. Cadillac and GM....their response about the brakes and transmission is "they are all like that, they will not repair them" Makes you glad you bought a GM product,....not!. i am now looking at Audi for my next car. i had wanted a new CT5 for a bigger back seat but, after this experience, i just dont think that would be a smart consideration. you also might think twice if you are considering a Cadillac or GM product More

Andy green is a great salesman. He makes everything happens. If you need a car ask for him. He is the man He makes everything happens. If you need a car ask for him. He is the man More

Joan Glass was a very nice salesperson. She help me get rid of my old vehicle and get into a better vehicle. I sure do appreciate what Joan did for me. I would recommend her services to anyo She help me get rid of my old vehicle and get into a better vehicle. I sure do appreciate what Joan did for me. I would recommend her services to anyone looking to get in a vehicle. Thank You Joan More

Joan Glass was my salesperson. She worked to find me the perfect vehicle. Outstanding, professional customer service! She worked to find me the perfect vehicle. Outstanding, professional customer service! More

The best dealership I ever walked into. The greeting from the minute you enter the door to the final goodbye, I’m a very happy customer. Joan helped with everything. The way she help me was The greeting from the minute you enter the door to the final goodbye, I’m a very happy customer. Joan helped with everything. The way she help me was outstanding. She is the best to work with. She made everything easy and simple. She will go out of her way to help. I’m very happy and thank you Joan. More

Joan Glass was my salesperson and she went above and beyond to make sure that all of my needs were met. She was very kind and patient. beyond to make sure that all of my needs were met. She was very kind and patient. More

The best of the best! Andrew Green was loyal, patient and delivered what he said he would right to my door! Will use this dealership throughout my lifetime! Renee Kr Andrew Green was loyal, patient and delivered what he said he would right to my door! Will use this dealership throughout my lifetime! Renee Krebs Grosse Pointe Mi More

Joan glass helped us very nicely. 5 star from me. Smooth process, got out on time Thanks 5 star from me. Smooth process, got out on time Thanks More