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Suburban Cadillac of Troy
Troy, MI
202 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Cadillac Buick.
Professional, certified sales staff - Cadillac Buick has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Cadillac Buick dealer in the area - Suburban Cadillac Buick is the Cadillac Buick sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - Suburban Cadillac Buick, a member of The Suburban Collection, Michigan's largest dealer group has been family owned since 1948.
Thousands of Used Cars - Being part of The Suburban Collection gives us access to over 2,000 used vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Cadillac Buick vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can provide a free multi-point vehicle inspection with every service!
* Figures current at the time this was posted.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 202 reviews
January 21, 2020
My new car lease made easy Rick Hehn is an excellent and experienced salesperson that made my new car lease experience simple and enjoyable. Rick accommodated me with a test dri Rick Hehn is an excellent and experienced salesperson that made my new car lease experience simple and enjoyable. Rick accommodated me with a test drive at my work and brought my new CT5 here as well for the final paperwork. More
by mahamzey
Employees Worked With
Helpful January 15, 2020
Prompt and easy Roger Pittman made the process of leasing very easy and quick. He was very responsive to my questions, and was very courteous during the entire proce Roger Pittman made the process of leasing very easy and quick. He was very responsive to my questions, and was very courteous during the entire process. More
by rdavis7142
Employees Worked With
January 14, 2020
John Handrinos in the Servuce Department did a great job of communicating with me throughout the day and helped find ways to reduce my costs. of communicating with me throughout the day and helped find ways to reduce my costs. More
by Thompf61
Employees Worked With
John Handrinos, Service Advisor
January 12, 2020
Gillette was great to work with! Very pleasant personality! He was quick to respond back to my questions and made the whole process as smooth as was in his control. I would definitely work with personality! He was quick to respond back to my questions and made the whole process as smooth as was in his control. I would definitely work with him again. My biggest complaint is the dealership listing financing terms on their website that weren’t accurate/outdated. More
by Dave
Employees Worked With
December 29, 2019
Battery analysis and replacement Tom was very helpful by getting the revised original estimate approved promptly so a new battery could be installed without any delay completing the j Tom was very helpful by getting the revised original estimate approved promptly so a new battery could be installed without any delay completing the job. More
by Bob P.
Employees Worked With
Tom Lisk
December 27, 2019
Outstanding Service I needed several things accomplished AND routine service--all accomplished as requested AND car returned to me cleaner than when I dropped it off at t I needed several things accomplished AND routine service--all accomplished as requested AND car returned to me cleaner than when I dropped it off at the service bay. Thank you! More
by Happy Customer
Employees Worked With
Tom Lisk, Bob the Service manager., Marija Cvetkovska
December 19, 2019
Great Service and efficient sales. Bob Robb went out of his way to make sure that I got the car that I desired. Delivered as requested Service and efficient sales. Bob Robb went out of his way to make sure that I got the car that I desired. Delivered as requested More
by collinsjcc
Employees Worked With
December 03, 2019
Working with Abe was a great experience Abe was very kind and helpful and was there to answer all my many questions. He was able to help me get the car I wanted. Abe was very kind and helpful and was there to answer all my many questions. He was able to help me get the car I wanted. More
by dainty
Employees Worked With
November 16, 2019
Good overall experience Diana was very helpful throughout the process, as she understood what I was looking for and was able to locate the perfect vehicle that fit my needs. Diana was very helpful throughout the process, as she understood what I was looking for and was able to locate the perfect vehicle that fit my needs. She was very transparent when I initially arrived and was very communicative when locating the vehicle. More
by BWill417
Employees Worked With
Diana Jellinek
November 04, 2019
I have purchased two preowned vehicles from this dealership Both of my 2013 Cadillac automobiles perform well. I bought one a year and a half ago and have been so pleased I just purchased another. The cars no Both of my 2013 Cadillac automobiles perform well. I bought one a year and a half ago and have been so pleased I just purchased another. The cars not only look great, they perform well too. The all-wheel drive feature in Michigan is a must. The cars are so sure footed that I have my teenage sons drive them. The safety features keep insurance costs down. Ryan overcame two issues I had and I bought and took the car home the same day. He even drove the car to my home. Job well done Ryan. More
by mdstark
