Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Cadillac of Troy
Troy, MI
199 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Cadillac Buick.
Professional, certified sales staff - Cadillac Buick has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Cadillac Buick dealer in the area - Suburban Cadillac Buick is the Cadillac Buick sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - Suburban Cadillac Buick, a member of The Suburban Collection, Michigan's largest dealer group has been family owned since 1948.
Thousands of Used Cars - Being part of The Suburban Collection gives us access to over 2,000 used vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Cadillac Buick vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can provide a free multi-point vehicle inspection with every service!
* Figures current at the time this was posted.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 199 reviews
January 12, 2020
Gillette was great to work with! Very pleasant personality! He was quick to respond back to my questions and made the whole process as smooth as was in his control. I would definitely work with personality! He was quick to respond back to my questions and made the whole process as smooth as was in his control. I would definitely work with him again. My biggest complaint is the dealership listing financing terms on their website that weren’t accurate/outdated. More
by Dave
Employees Worked With
Helpful December 29, 2019
Battery analysis and replacement Tom was very helpful by getting the revised original estimate approved promptly so a new battery could be installed without any delay completing the j Tom was very helpful by getting the revised original estimate approved promptly so a new battery could be installed without any delay completing the job. More
by Bob P.
Employees Worked With
Tom Lisk
December 27, 2019
Outstanding Service I needed several things accomplished AND routine service--all accomplished as requested AND car returned to me cleaner than when I dropped it off at t I needed several things accomplished AND routine service--all accomplished as requested AND car returned to me cleaner than when I dropped it off at the service bay. Thank you! More
by Happy Customer
Employees Worked With
Tom Lisk, Bob the Service manager., Marija Cvetkovska
December 19, 2019
Great Service and efficient sales. Bob Robb went out of his way to make sure that I got the car that I desired. Delivered as requested Service and efficient sales. Bob Robb went out of his way to make sure that I got the car that I desired. Delivered as requested More
by collinsjcc
Employees Worked With
December 03, 2019
Working with Abe was a great experience Abe was very kind and helpful and was there to answer all my many questions. He was able to help me get the car I wanted. Abe was very kind and helpful and was there to answer all my many questions. He was able to help me get the car I wanted. More
by dainty
Employees Worked With
November 16, 2019
Good overall experience Diana was very helpful throughout the process, as she understood what I was looking for and was able to locate the perfect vehicle that fit my needs. Diana was very helpful throughout the process, as she understood what I was looking for and was able to locate the perfect vehicle that fit my needs. She was very transparent when I initially arrived and was very communicative when locating the vehicle. More
by BWill417
Employees Worked With
Diana Jellinek
November 04, 2019
I have purchased two preowned vehicles from this dealership Both of my 2013 Cadillac automobiles perform well. I bought one a year and a half ago and have been so pleased I just purchased another. The cars no Both of my 2013 Cadillac automobiles perform well. I bought one a year and a half ago and have been so pleased I just purchased another. The cars not only look great, they perform well too. The all-wheel drive feature in Michigan is a must. The cars are so sure footed that I have my teenage sons drive them. The safety features keep insurance costs down. Ryan overcame two issues I had and I bought and took the car home the same day. He even drove the car to my home. Job well done Ryan. More
by mdstark
October 28, 2019
Car Shopping experience Ryan was very helpful. He was available and went over and above for me! I dealt with several car salesman and Ryan was very friendly and will defini Ryan was very helpful. He was available and went over and above for me! I dealt with several car salesman and Ryan was very friendly and will definitely do business with him again in the future! More
by Ken
Employees Worked With
October 27, 2019
Worse dealership Absolute worse dealership. Service department are liars and sell you defective products. Tell you that they fixed something then lie to your face. Avo Absolute worse dealership. Service department are liars and sell you defective products. Tell you that they fixed something then lie to your face. Avoid this dealership More
by HateCadillac
Employees Worked With
All service and management
October 26, 2019
Best Buying Experience with Diana Diana was a joy to work with, she listened intently and found the perfect vehicle for my family. She was very professional and communicative throughou Diana was a joy to work with, she listened intently and found the perfect vehicle for my family. She was very professional and communicative throughout the process. I will definitely be returning to buy from Diana again. More
by Michelils
Employees Worked With
Diana Jellinek
