Back

Suburban Cadillac of Troy

Troy, MI

4.4
201 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Cadillac Buick. Professional, certified sales staff - Cadillac Buick has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers. Largest Cadillac Buick dealer in the area - Suburban Cadillac Buick is the Cadillac Buick sales volume leader in the area and we think our focus on customer satisfaction is the primary reason. Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. Family-owned business - Suburban Cadillac Buick, a member of The Suburban Collection, Michigan's largest dealer group has been family owned since 1948. Thousands of Used Cars - Being part of The Suburban Collection gives us access to over 2,000 used vehicles in the metro Detroit area. Experienced service department - Our technicians have been trained to work specifically on Cadillac Buick vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can provide a free multi-point vehicle inspection with every service! * Figures current at the time this was posted.
Contact Dealership

1810 Maplelawn Rd

Troy, MI

48084

Directions

By Type

Showing 201 reviews

October 27, 2019

Worse dealership Absolute worse dealership. Service department are liars and sell you defective products. Tell you that they fixed something then lie to your face. Avo More

by HateCadillac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
All service and management
Nov 04, 2019 -

Suburban Cadillac of Troy responded

Elaine, as we discussed months ago, the tires on your vehicle were worn beyond the terms of your lease. After they were replaced per your approval, you left without paying for them. We simply want what is owed to us for the products and services we provided. Posting negative reviews about something that didn’t happen won’t make that go away. If you would like to discuss the matter offline, contact me directly. Dan Maniaci – Service Director (248) 643-850

October 26, 2019

Best Buying Experience with Diana Diana was a joy to work with, she listened intently and found the perfect vehicle for my family. She was very professional and communicative throughou More

by Michelils
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diana Jellinek
Oct 29, 2019 -

Suburban Cadillac of Troy responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 25, 2019

Awesome overall experience working with Ellen, as always. My wife and I have worked with Ellen for our last 6 Cadillac's. and we'll continue to do so. Thanks again! More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DeeAnne Barner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ellen Buday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2019 -

Suburban Cadillac of Troy responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you again for leaving us this response!

October 12, 2019

Very Happy Top notch Sales personnel with patience and helping to find the perfect vehicle. I recommend Aaron as number one. Thank You Aaron! And thank you Subu More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Derezotes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria McLennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2019 -

Suburban Cadillac of Troy responded

Aaron works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 10, 2019

John Handrinos was my representative for service here he was professional, friendly and helpful. I will definitely ask for his assistance at my next visit More

by s6mooth me
Recommend Dealer
Yes
Employees Worked With
John Handrinos
Oct 11, 2019 -

Suburban Cadillac of Troy responded

John is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2019

Satisfied Repeat Customer I recently leased my fourth Cadillac from Suburban Cadillac of Troy in the last ten years. Best sales and service departments around. Im very satisfie More

by EricC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellen Buday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

Suburban Cadillac of Troy responded

Nothing makes us happier than hearing positive feedback from our satisfied customers! We sincerely value your business and look forward to your next visit. Take care!

September 28, 2019

Amazing! The best car buying experience I've ever had. Everone was very helpful and made me feel completely comfortable. Im so glad I picked this location More

by Jf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Diana Jellinek
Oct 04, 2019 -

Suburban Cadillac of Troy responded

Hello, thank you for your kind words and this wonderful review! Until the next time we meet, take care!

September 27, 2019

Chandler is the best!! If you’re in the market for a caddy, chandler is the salesman to see!! Such a pleasant experience working with him!! He’s not pushy or aggressive, jus More

by DreamCruise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Nies
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reta Mikha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chandler Cawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Davu Moore
Oct 04, 2019 -

Suburban Cadillac of Troy responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you, and have a fantastic day!

September 24, 2019

Great experience with zero pressure Thank you Ryan Ford for the seamless experience of purchasing my car. Very knowledgeable and patient with all requests and questions. Looking forward More

by Melder1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2019 -

Suburban Cadillac of Troy responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2019

Bob Robb Sales and Leasing Consultant Bob Robb was my salesmen on my latest lease of a Cadillac. Over the years I’ve purchased three other new GM vehicles from Bob and needless to say, th More

by TEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Robb
Sep 23, 2019 -

Suburban Cadillac of Troy responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

...
15
...