Suburban Cadillac of Troy

Service has fallen. Had repair of air conditioning. Stated repair was complete, paid , drove home condition still exist. Brought it back, told it was a different part Had repair of air conditioning. Stated repair was complete, paid , drove home condition still exist. Brought it back, told it was a different part and charged about the same amount. This should have been repaired the first time. Disappointed More

Salesperson Kyle was great! Very knowledgeable and helpful. Attentive to the customer. Very professional, eager to help Very knowledgeable and helpful. Attentive to the customer. Very professional, eager to help More

Lindsay was really easy to work with. I had reached out to other dealerships and felt that Lindsay really listened in order to provide me exactly what I was looking for. She was upfront, I had reached out to other dealerships and felt that Lindsay really listened in order to provide me exactly what I was looking for. She was upfront, honest and very timely with getting back to me with answers. I would definitely recommend working with her. More

I was placed in the perfect car. It looked brand new being a used car and my customer service rep handled me very wel It looked brand new being a used car and my customer service rep handled me very wel More

This dealership is very organized for service (oil change, etc.) They make it a pleasant experience in all things!! change, etc.) They make it a pleasant experience in all things!! More

We had the great pleasure and experience of purchasing a Cadillac Escalade Platinum from Bob Robb. We have been customers of Surburban Cadillac since 2005. When it came time to purchase another vehicle our Cadillac Escalade Platinum from Bob Robb. We have been customers of Surburban Cadillac since 2005. When it came time to purchase another vehicle our trusted service advisor Michelle Moore hooked us up with Bob. He paused from his busy schedule and spent the entire morning with us to make sure every question was answered and all systems go for us to pick the new vehicle up later that day. When we did pick the vehicle up, Bob spent a considerable amount of time setting up the vehicle and features; I think past closing time. Bob is one of the most pleasant people I've come across in many years. What sales and service are meant to be. I know Bob is a busy guy because he is the best. But trust in knowing it will be well worth the wait (if you need to wait) to have him sell you the your next vehicle. He is number one in our book! More

All the process was very straightforward. They gave us all the information that we needed to make an informed decision, they offered me some opportunities they had with demo cars, they showed They gave us all the information that we needed to make an informed decision, they offered me some opportunities they had with demo cars, they showed me all their inventory so we could pick the car we wanted, and the process was overall very easy and painless. Also they had a good car inventory, so that's very nice given the current shortage. I really love my new car. More

Service was wonderful. The information given to me was accurate regarding the service needed for my vehicle. The time promised for my vehicle repair and return to me was The information given to me was accurate regarding the service needed for my vehicle. The time promised for my vehicle repair and return to me was on point. More

I have worked with Thomas Lisk a few times before. I believe he is the best you or anyone can have. What a gentleman I believe he is the best you or anyone can have. What a gentleman More

Everything perfect and helpful Very good at explaining technology of the car and what I can expect with my service in the future technology of the car and what I can expect with my service in the future More