Suburban Cadillac of Troy - Service Center

Battery analysis and replacement Tom was very helpful by getting the revised original estimate approved promptly so a new battery could be installed without any delay completing the j Tom was very helpful by getting the revised original estimate approved promptly so a new battery could be installed without any delay completing the job. More

Worse dealership Absolute worse dealership. Service department are liars and sell you defective products. Tell you that they fixed something then lie to your face. Avo Absolute worse dealership. Service department are liars and sell you defective products. Tell you that they fixed something then lie to your face. Avoid this dealership More

John Handrinos was my representative for service here he was professional, friendly and helpful. I will definitely ask for his assistance at my next visit was professional, friendly and helpful. I will definitely ask for his assistance at my next visit More

Customer Service Superb It was very busy the day I came in to buy a tire. Thomas took time to make sure I was taken care of and taken care of well. He went to the extra tro It was very busy the day I came in to buy a tire. Thomas took time to make sure I was taken care of and taken care of well. He went to the extra trouble of making sure my effort to price match for the lowest price was not in vain. Thomas did a great job. More

I went in to just compare with a car I had just tagged . I was only going to review a car that I had tagged when I got helped by Abe Saad. He was great at explaining what I had chosen and came up with an eve I was only going to review a car that I had tagged when I got helped by Abe Saad. He was great at explaining what I had chosen and came up with an even better fit. I have bought 4 Cadillacs in the last 10years from LaFontaine but have been dissatisfied with them the last couple of times for service. I am thankful for the service I have gotten here. More

H3 hummer Non-warranty work pricing out rages get other quotes save thousands. Really don’t have to explain with 25 awards, the reality is their non-warranty w Non-warranty work pricing out rages get other quotes save thousands. Really don’t have to explain with 25 awards, the reality is their non-warranty work is off the chart I would recommend another dealership. Try Novi More

Never again If there was a zero star rating, these guys would get it. This place is the reason I will never get another Cadillac or probably GM. First off, If there was a zero star rating, these guys would get it. This place is the reason I will never get another Cadillac or probably GM. First off, walk in and be ignored. Had an appointment. Had to announce to the room that I existed. Then I'm told the squeaky brakes on a lease are my problem. Not worn brakes, defective brakes. Second leased Cadillac, loud brakes on both of them since Day one. A $50k car that sounds like a 92 Ford Escort. While I was being told I am wrong, another customer spoke up and said she's dealing with similar xx from these people. Then I'm told I have to pay to fix the problem. I explained this is a defect and they are responsible. They said no. I told them this is horrible service and they gloated how they were the best reviewed. So I told them I'll review them too. Don't buy a Cadillac. Don't go to these people. More