Suburban Chevrolet Cadillac

Came for a oil change since I bought the vehicle here. Met Makayla and I asked for an estimate since this was my first customer pay one at this dealership. I was provided a written estimate of $50 for a oil change. Waited for about an hour and Makayla came inside to get me as the car was finished. While walking to the cashier she mentions she didn’t notice that it was a diesel and it was significantly more. I told her she should have come and told me the new price before they started the work. I told her I shouldn’t have to pay anymore then the estimate since nothing more than what was estimated was required. She then lectures me on how this is how much the parts cost and what do I expect it to be free. I told her no I expected to pay what I was quoted. I also informed her that they are charging $90 for an oil change that Victory Chevrolet in Milan charged me $50. She then said she will look into it and will let me know what they can do. I wait about 10mins and she comes back and tells me she called Victory Chevy in Milan and they charge the same as them. I told her no, if you actually called them and checked I got my last oil change for $50. She then basically says I’m wrong and let’s me know they knocked $15 off the price and that’s all they can do. I told her I have somewhere to be but I am not happy and I would like the service manager to call me. She tells me that she had already spoken to the service manager and this is all that will be done. I still requested a call, paid my bill and left. I never received a call so I tried calling and leaving messages for the service manager to call me. Never got a call so I ended up having to file a complaint with the Secretary of State to get the remainder of my money back. They investigated it and found that they broke the law. The service manager that was new called me and offered to send me the money they owed me. He did apologize for what happened and stated that he was new and wish he knew about this when it happened so he could take care of it.

Bought my Cruze from Terry and it was a very good experience. I made an appointment to see the vehicle and he was ready with the car when I arrived. We negotiated a price then set up a day to finish all of the paperwork. There were a few incentives going which required submitting paperwork which Terry made seamless. Very happy with the purchase. And recommend Terry

I just bought a Used 2015 Ford F150 from Suburban Chevrolet Cadillac in Ann Arbor. The whole team from my Salesman Drew Laczynski , to the used car Manager Scott Greene and also the finance lady has been very helpful and awesome. I would recommend them very much if you are in the need of a Used Car. They have a really good selection and are willing to go the extra mile.

The dealership advertised the SUV as CPO (certified previous owned) on line at several sites. But as we were signing paperwork we were told that it wasn’t true. (That it was CPO). And We had to pay $195 for then to do a detail cleaning. I rate it as being poor or below poor job. We choose Mike as a sales Person because of his previous on line ratings. He was a good choice!

Drew was very helpful with getting me a brand new 2020 Chevy Malibu. Worked me through all the paper work and it was smooth transition. Would totally recommend this dealership to anyone.

Mark Young is the best in the business! PERIOD! HONEST, ON TIME COMMUNICATION, FOLLOW THRU! THE BEST! Once you start the process with Mark he does EVERYTHING he will track you down! We have done 4 deals with Mark and can’t wait for the next! The Woodward’s.

Great experience. Very happy with the vehicle we purchased, available financing options, and the transaction. We turned our lease in and were given a hard time by GM financial, Mark helped us to sort these issues out.

Drew was amazing and got me alot for my trade and helped me with a sweet new ride to go home with.! He was very helpful in every way!!!

We leased a new Silverado truck from Suburban Chev. Back at the beginning of the year from Drew and was Very Happy with him ! He was very informative about it he looked for something we went in to lease not something else! He worked with us on pricing we would not hesitate to go back when our lease expires! To the point our son was looking to buy a car and Drew looked and found him something in his price range and in good shape ! Both times the closing on the sale was very quick and easy and nothing was changed that he told us ! He us very honest !!! I would recommend this place to anyone especially oursalesman Drew!!! We have purchased cars before and it taken hours to close on the deal just to sign the papers ! That was at another place! We havnt used the service department yet so we can’t comment on it , but I will let you know! We do love our Silverado we havnt had a truck in about 30 years ! So far our son really loves his car he purchased from there. BBut we all agree we really like our salesman hope he is there when we are ready to get another vehicle! Thank you Drew! Our son was looking at other dealerships just like we were till I talked to Drew I knew the First time I talked to him he was going to work to find us what we wanted a truck !!! So when our son was shopping for a different car I asked him to give Drew and Suburban Chevy a chance !! He is happy he did and so are we !!!

Drew is the man. He made the leasing process easy and painless. He is an all star! Follow up and responses were very quick! Thanks