Suburban Chevrolet Cadillac of Ann Arbor

Drew Laczynski took care of my conversion from a Chevy Bolt EUV to a Blazer EV - worked tirelessly to find all appropriate discounts and incentives. Excellent experience. Bolt EUV to a Blazer EV - worked tirelessly to find all appropriate discounts and incentives. Excellent experience. More

Our experience was great -- virtually all because we had a great salesperson. Drew Laczynski went above and beyond to get us a great car and great deal. We had a somewhat unusual process that took hours (no a great salesperson. Drew Laczynski went above and beyond to get us a great car and great deal. We had a somewhat unusual process that took hours (not the fault of the dealership). Drew honestly evaluated the cars we were considering (vs. just pushing whatever he thought we'd be talked into buying), worked with associated dealerships on our behalf, and actually had our best interests in mind. I can honestly say that I've never had a better salesperson to work with. More

All of the service people were very helpful with how to handle my urgent problem handle my urgent problem More

Bought a new XT4 a month ago. Has a horrible rattle in the dash. I was told they would need it for 3 days. It has now been a solid week, and just got a call that it's done. Terrib Has a horrible rattle in the dash. I was told they would need it for 3 days. It has now been a solid week, and just got a call that it's done. Terrible service, and never answer the phones!!! More

Brought my 2022 Colorado in for an oil change after two hours the oil was finally changed and The truck was on the ground with the hood up for another hour no less than half a dozen people walked over to t hours the oil was finally changed and The truck was on the ground with the hood up for another hour no less than half a dozen people walked over to the truck and we’re looking under the hood. Three service advisors went over to the truck to find out what was going on and disappeared. Never to return. Finally got the truck and was taking it out the driveway only to find the check engine light was on. Mediately returned back to the dealer when they looked at it. They said an oxygen sensor was bad maybe coincidental maybe not. The service advisor said it would be OK to drive it since they couldn’t fix it that day, five minutes down the road the check engine light came back on the traction control light came on and the engine started misfiring so much for the idiot service advisor. I always had good luck at this dealership when it belong to the Rampys … SUBURBAN was a slip way downhill and now whoever took the dealership over within the last year or so is really terrible. I will never go back there again and here’s why… I immediately took my truck to another Chevrolet dealer to have it serviced.(The oxygen sensor) I told the service advisor what had happened at SUBURBAN Chevrolet informed me when his technician looked underneath the hood of my truck. The whole engine was covered with oil and the truck was almost a quart low on oil now I understand why it took so long to receive my truck from SUBURBAN, they had Some foul up during my oil change and neglected to tell me about it or even clean it up And then to top it off, leave my engine almost a quart low on oil? Absolutely unacceptable. The other Chevrolet dealership cleaned and detailed my engine and no extra charge added the correct amount of oil at no extra charge and repaired my oxygen Sensor which was under warranty. They were absolutely fantastic! I asked the service advisor at SUBURBAN. What would I have to do to get the premium level of service that I expected from a dealership? Would I have to drive a Cadillac? (Since they also sell Cadillacs) The service advisor informed me that the people that drive Cadillacs get the same level of service I do. Which I responded. I was glad to hear people that drive Cadillac get GET THE SAME LEVEL OF CRAPPY SERVICE I DID!! sUBURBAN has gone way downhill. They are deceiving and deceitful and flat out lying people. they take advantage of unsuspecting people that do not have mechanical backgrounds.. So sad! More

Bought a used vehicle and was under some time pressure so the finance guy just rushed through all the documents including the loan document. I thought the loan would be for about $8000 but when I got the co the finance guy just rushed through all the documents including the loan document. I thought the loan would be for about $8000 but when I got the copies later it was for over $14,000 with a $4000 "Other Charge" to Zurich VSC and nearly $2000 "Finance Charge". None of these fees were called out so I ended up paying over $6000 in fees on an $8000 loan. Very corrupt business practice, would never trust again. More

Chris Orr was great to work with! I appreciated his integrity and responsiveness. He had the car ready for pick up and my paperwork ready which I appreciated! Normally when I go to bu I appreciated his integrity and responsiveness. He had the car ready for pick up and my paperwork ready which I appreciated! Normally when I go to buy a vehicle, I'm waiting for hours to finalize everything. I was literally in and out of the dealership within 45 minutes! The only thing I wish was done was a full take of full before I left the dealership. I had to stop on the way home as I had an hour drive. Other than that, I had a great experience! More

I went to test drive a car here where they first called me 10 times that day. Then they were not accommodating time wise despite their hours. When I got there I found significant damage to the car that was me 10 times that day. Then they were not accommodating time wise despite their hours. When I got there I found significant damage to the car that was not disclosed on the website. In addition things like tires and headlights were in terrible condition. More