Incompetent service department. I brought my 2017 Chevy Colorado in for an oil change and routine service on February 16, 2018. I decided to pay $134 for three oil changes. So after this visit, I would have two oil changes pre-paid.
After waiting about an hour to have the service done, I got my car back and drove off. After about 1/4 mile, there were several warning lights on the dashboard, so I turned around and went back to the dealer. They Gave me a loaner car, and kept my Colorado so they could figure out what they did wrong during the oil change. They had my truck all day. Their explanation was that they got oil on the O2 sensor during the oil change, causing it to fail. When I picked the truck up the following day (with a new O2 sensor), I told the service manager I wanted my money back for the two oil changes I paid for in advance because I wasn't comfortable with them working on my truck anymore. There is no way I'm bringing my truck to them for service in the future, there are plenty of options out there, these guys couldn't change the oil in a basically new car without breaking it. The service manager agreed to refund the $100 or so for the future oil changes I had paid for, but he couldn't do it until Monday (this was a Saturday). One week later, the money had not been refunded to my credit card so I stopped back into the service department and talked to the same service manager. He apologized, told me he had been sick, but the matter was on his boss's desk. He reassured me that the refund was forthcoming. In fact, he said he would refund the entire $134 (all three oil changes), when all I'm looking for is a refund on the two unused/prepaid oil chances. Well, another week has passed, it's been over two weeks since the original incident, still no refund. The service tech who worked on my truck was incompetent, poorly trained and poorly supervised. The service manager must be paid to sit behind the counter and do nothing, he's not managing the service techs, and he's not addressing customer concerns. Go to a different Chevy dealership if you need service, these guys are terrible. By the way, I bought the truck at this dealership too, last purchase I will ever make there at this point.