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Suburban Chevrolet Cadillac of Ann Arbor

Ann Arbor, MI

Overview
Reviews
Vehicles
4.4
947 Reviews
WHY SUBURBAN CHEVROLET OF ANN ARBOR We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chevrolet of Ann Arbor Chevrolet certified pre-owned vehicles - General Motors has trained Suburban Chevrolet of Ann Arbor technicians to inspect and repair our pre-owned Chevrolet vehicles to bring them up to the stringent standards required to be classified as Chevrolet certified pre-owned vehicle. Professional, certified sales staff - Chevrolet has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers. Largest Chevrolet dealer in the area - Suburban Chevrolet of Ann Arbor is the Chevrolet sales volume leader in the area and we think our focus on customer satisfaction is the primary reason. Easily accessed location - Our facility is easy to find, located at 3515 Jackson Road. Reaching our location from M-14 or I-94 makes for an easy commute to our dealership. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. 1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our Ann Arbor dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. 4.8 out of 5 star rating on DealerRater* - We're particularly proud of our 4.8 rating at DealerRater - the premier automotive dealer rating service. Over 100 customers* have spoke up on our behalf. DealerRater has over 700,000 reviews, and gets over 850 new reviews every day! Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Suburban warranty on used cars - We offer our own warranty on many of the used cars we sell. Internet sales team - We have an Internet sales staff to assist customers that prefer to do business over the Internet, or just can't drive to the dealership to get questions answered. Ann Arbor's newest dealership - Suburban Chevrolet of Ann Arbor has the most up-to-date facility in the area. Having been remodeled recently, the showroom, technicians bays, tools, and customer waiting area all have the latest amenities and are designed with the industry's best practices in mind. CarFax reports - We offer our used car customers access to CarFax to help them become more comfortable knowing more about the used car they are interested in. TradePending reports - Trade Pending is a premier provider of used car valuations that our customers love because they can easily and quickly can find out what their trade-in vehicle is worth. A+ rating at the Better Business Bureau* - We have the highest rating possible at the BBB and are a "member in good standing". We are also an accredited BBB business. Visit us at: 3515 Jackson Rd Ann Arbor, MI 48103
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3515 Jackson Rd

Ann Arbor, MI

48103

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Showing 947 reviews

December 02, 2025

ALL of them he folks I came in contact were Friendly. I got there 30 minutes early and was still taken in. Unfortunately one of my courtesy oil changes had expired. That wasn't cool in my opinion. It w More

by elanawilliams80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JUSTIN, stopped to say hello to Melissa.
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November 28, 2025

They sell vehicles without inspecting them. And then the last minute they tried to repair the little things to sell you a broke down vehicle More

by ronnie7898
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
THE NEW CAR MANGER
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Nov 30, 2025 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to our General Manager, Mina Boles, at mboles@suburbancollection.com to directly reach a resolution.

Dec 01, 2025 -

ronnie7898 responded

Your dealership would not even give me my key fob.For my truck and I think, you know, this, that's why i'm giving you such a bad rating, and they would not do the simple repairs on the truck to cost less than a hundred dollars

Dec 01, 2025 -

ronnie7898 responded

So you are the manager, so will I even at least get my key fobs to my truck

Dec 01, 2025 -

Suburban Chevrolet Cadillac of Ann Arbor responded

You purchased this Silverado As-Is. A video was sent to you prior to purchasing this vehicle indicating that the check engine light was on. This was made fully aware to you prior to purchasing this vehicle and you agreed to do so. That being said, we still offered to assist you after the sale until you began to negatively review our dealership on multiple platforms. Your threatening demeanor to the staff is also something we can no longer tolerate.

Dec 02, 2025 -

ronnie7898 responded

When I got there to the dealership to check in the light was not on.So you only hear in half of the story should ask me in person or ask me directly.What happened also you guys are holding hottage my remote?My key fob to my truck is that customer service or is that poor or is that me and my demeanor as you say, aggression?Is towards your employee's which I never did.That's a lie

Dec 02, 2025 -

ronnie7898 responded

Give me my keys fobs. I never said anything out the way too your staff . Until I get my keys fobs I will give you guys bad ratings.

November 03, 2025

Called and spoke in the morning, made an appointment for noon, showed up and the car was no longer available after driving all the way there. Waste of time, gas, and common courtesy. More

by jmcconnaughey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ian
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October 23, 2025

Great professional experience. Eric and Matt were awesome and were able to take care of our problem. More

by edwardsj480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gilliam and Matt
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October 19, 2025

Vehicle stranded in the area, they communicated thoroughly all the way to delivery of the vehicle once fixed, can’t say enough, thank you! More

by Jeff.hines6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick B. - Service
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October 13, 2025

It was great working with Mina Boles, great great service . I Would recommend to everyone More

by Danisitto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mina boles
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October 11, 2025

Anne was amazing to work with after incredibly bad service from a competing dealership in the area. More

by Bryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anne Martin
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October 09, 2025

Appreciate the prompt and excellent service. Was very prompt to communicate stage of service and need for any follow-up. More

by rlvmthomp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Buck
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October 08, 2025

Mina and the entire team at Suburban Chevrolet Cadillac of Ann Arbor were great to work with. They got me into an amazing Vistiq. More

by JakeandAlex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mina
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October 07, 2025

Friendly, knowledgeable and they do a good job. I would definitely recommend them to anyone More

by jang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember.
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