Suburban Chevrolet

Repeat Commercial Customer We utilize Suburban Chev for our commercial truck needs. With a phone call or email with our proper specifications we are able to have Suburban Chev l We utilize Suburban Chev for our commercial truck needs. With a phone call or email with our proper specifications we are able to have Suburban Chev locate us a proper vehicle to suite our needs with no hassles and negotiated price. We have been spoiled with door to door delivery if we have needed vehicles to be upfitted with a pkg. Suburban Chev has saved me time and delivered superior service. Thanks Darin! RRW More

Horrible Service Called Tuesday morning and schedule a service appointment for 8am Wednesday morning. Dropped off vehicle and received a called Wednesday morning with Called Tuesday morning and schedule a service appointment for 8am Wednesday morning. Dropped off vehicle and received a called Wednesday morning with my quote. Was told they’d have it ready same day (Wed.). I gave them the OK to proceed. Fast forward to Wednesday at 4:30pm and I still haven’t received a call. I call over there and get told “Oh sorry sir we had to order a part and it will be ready in the morning.” OK - A phone call telling me that would have been nice. Fast forward to Thursday morning at 11:30am. Still no call. I call and get told “yeah that part should be here any minute and will be ready this afternoon.” 5pm Thursday rolls around and still no call. I call over “Yeah part won’t be in until tomorrow morning, ready first thing Friday morning.” I didn’t receive a phone call once during this time period. I had to call every single time. Didn’t receive my vehicle until 4:30pm Friday night. I get that sometimes parts are in transit, but give me a call and let me know. I wasted $150 on Uber rides to and from work because they simply couldn’t call me and give me a timeline. When I told the service department my displeasure I was told “Yeah well Melissa went home sick so that’s why you didn’t get a call.” OK - This happened over a 3 day period? She wasn’t sick all three days? And even if she was, that means I’m screwed and can’t get a phone call when I’m without my vehicle? Bad service top to bottom and I won’t be going back to that dealership ever again. These things probably don’t get read or passed up to totem pole but honestly - Piss poor service at this dealer. More

Amazing Melissa kept me well informed on what was going on And make sure everything Was taking care of through the warranty. Thank you very much Melissa kept me well informed on what was going on And make sure everything Was taking care of through the warranty. Thank you very much More

Not so good of service My new truck of less than one year had a starting problem. So took it in under warranty. It took about a week to find a time slot that worked. I dropp My new truck of less than one year had a starting problem. So took it in under warranty. It took about a week to find a time slot that worked. I dropped the vehicle to be investigated and had the shuttle drop me at work. It was supposed to be a 1/2 day event. Unfortunately there was no communication back so I had to call after most of the day went by only to find out that it is a bad starter and there aren’t any available at this time. So it was put on order and I could just live with the starting problem until it came in. I was to get a call when it came in. And that was supposed to be 2 weeks. So after 3 I called to find out the part came in a while back. So scheduled an appointment a few days out. So again dropped and was told it would be about 2 hours. After 4 I called to find out the new starter was bad and they had to get another one in from another dealer. Expected in an hour and then 1 hour to put in. So about an hour later I get a call from the driver that they are ready to pick me up and waiting outside. Great thinking we are ready to go. Well not the case. I got there and it wasn’t done yet. Had to wait for another 2 hours+ And to top it all off someone there walked off with my nice stainless yeti. I would not recommend given my experience. More

Pretty good waited too long Overall I’ve always had a good experience. This time the service guys seemed tired, stressed and it showed. I went in for an oil change, tire rotation Overall I’ve always had a good experience. This time the service guys seemed tired, stressed and it showed. I went in for an oil change, tire rotation and new windshield wipers. I waited in the waiting room for over 90 min. My car sat out in the parking lot, ready, for almost 30 min without anyone notifying me. I finally went outside and realized it was my car and went to tell them. I was extremely annoyed as I sat there for 30 extra min when I didn’t need to. The response I got back from the guy was “we quote everyone 60 min for oil change” in which my response was “ok and this was 90 min.” I get they’re busy, but the service experiences on Saturday are terrible compared to during the week. Something needs to change. More