Suburban Chevrolet

These folks sure helped us out when we needed a new car. On top of things and ready to answer our questions. Dakota Otto was great! Dealership was nice and clean. Very friendly people! On top of things and ready to answer our questions. Dakota Otto was great! Dealership was nice and clean. Very friendly people! More

HiI had great service and help with two trade ins and Hi I had great service and help with two trade ins and getting a new all wheel drive car. I would highly recommend this dealership. Everyone went o Hi I had great service and help with two trade ins and getting a new all wheel drive car. I would highly recommend this dealership. Everyone went out of their way to see I had a great experience. More

Repeat Commercial Customer We utilize Suburban Chev for our commercial truck needs. With a phone call or email with our proper specifications we are able to have Suburban Chev l We utilize Suburban Chev for our commercial truck needs. With a phone call or email with our proper specifications we are able to have Suburban Chev locate us a proper vehicle to suite our needs with no hassles and negotiated price. We have been spoiled with door to door delivery if we have needed vehicles to be upfitted with a pkg. Suburban Chev has saved me time and delivered superior service. Thanks Darin! RRW More

Timely service I went to Suburban to have a part replaced on my Equinox. I showed up early for my appt. and was completed timely and well done. Will be back. I went to Suburban to have a part replaced on my Equinox. I showed up early for my appt. and was completed timely and well done. Will be back. More

Very accommodating! Went out of their way to find us the vehicle that fit our budget and kept us informed during the process. Actually found a vehicle with exactly the op Went out of their way to find us the vehicle that fit our budget and kept us informed during the process. Actually found a vehicle with exactly the options we were looking for. More

Horrible Service Called Tuesday morning and schedule a service appointment for 8am Wednesday morning. Dropped off vehicle and received a called Wednesday morning with Called Tuesday morning and schedule a service appointment for 8am Wednesday morning. Dropped off vehicle and received a called Wednesday morning with my quote. Was told they’d have it ready same day (Wed.). I gave them the OK to proceed. Fast forward to Wednesday at 4:30pm and I still haven’t received a call. I call over there and get told “Oh sorry sir we had to order a part and it will be ready in the morning.” OK - A phone call telling me that would have been nice. Fast forward to Thursday morning at 11:30am. Still no call. I call and get told “yeah that part should be here any minute and will be ready this afternoon.” 5pm Thursday rolls around and still no call. I call over “Yeah part won’t be in until tomorrow morning, ready first thing Friday morning.” I didn’t receive a phone call once during this time period. I had to call every single time. Didn’t receive my vehicle until 4:30pm Friday night. I get that sometimes parts are in transit, but give me a call and let me know. I wasted $150 on Uber rides to and from work because they simply couldn’t call me and give me a timeline. When I told the service department my displeasure I was told “Yeah well Melissa went home sick so that’s why you didn’t get a call.” OK - This happened over a 3 day period? She wasn’t sick all three days? And even if she was, that means I’m screwed and can’t get a phone call when I’m without my vehicle? Bad service top to bottom and I won’t be going back to that dealership ever again. These things probably don’t get read or passed up to totem pole but honestly - Piss poor service at this dealer. More

Amazing Melissa kept me well informed on what was going on And make sure everything Was taking care of through the warranty. Thank you very much Melissa kept me well informed on what was going on And make sure everything Was taking care of through the warranty. Thank you very much More