Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

Wilmer worked so hard to find the exact car I wanted, I felt like he was operating on my behalf through the whole process. He even waited for me an hour after the dealership closed so I could collect the c felt like he was operating on my behalf through the whole process. He even waited for me an hour after the dealership closed so I could collect the car. More

Schedules to test drive a vehicle the following day. Got a text 30 minutes before the appointment to say the car didn’t arrive at the dealership. Got a text 30 minutes before the appointment to say the car didn’t arrive at the dealership. More

Within 2 hours after seeking a lease quote, was provided information from salesperson. Explained that current incentives may enable similar lease payments as I now have. Clear that this dealership wanted m information from salesperson. Explained that current incentives may enable similar lease payments as I now have. Clear that this dealership wanted my business and put together a lease package that was very favorable More

I’ve worked with Jamie multiple times now and every experience has been excellent from start to finish. He’s honest, responsive, easy to work with, and genuinely cares about helping people get the righ experience has been excellent from start to finish. He’s honest, responsive, easy to work with, and genuinely cares about helping people get the right vehicle instead of just making a sale. I’ve referred several friends and family members to him over the years, and every single one has had a great experience as well. That says a lot. If you’re looking for someone trustworthy who will take care of you and make the process smooth and stress-free, Jamie is definitely the person to see. Highly recommend! More

I recently bought a car from a friend of mine Jamie, and the whole experience was great from start to finish. He was honest, upfront, and made sure I had all the information I needed before making the purch the whole experience was great from start to finish. He was honest, upfront, and made sure I had all the information I needed before making the purchase. The car was exactly as described, well taken care of, and priced fairly. I really appreciated how easy and stress-free he made the process. If you’re looking for someone trustworthy to buy from, I’d definitely recommend Jamie Hill. More

Management was amazing. Didn’t have to negotiate. Told them what i wanted to pay and they made it happen. Didn’t have to negotiate. Told them what i wanted to pay and they made it happen. More

John Nabozny, Salesperson, went above and beyond securing the car that I wanted. I thought I was going to have to settle due to lack of supply, among other reasons. John Nabozny went to work immediately and the car that I wanted. I thought I was going to have to settle due to lack of supply, among other reasons. John Nabozny went to work immediately and found a creative solution. His professionalism, listening skills, kindness, calm, and thoroughness gave me the exact car I wanted. John Nabozny has excellent follow-through and completeness. He gets things done on my timeline, providing excellent service. I am truly grateful for John Nabozny and the Sales Team at Suburban Chrysler, Ann Arbor Michigan. More

I am currently leasing a 2024 Jeep Cherokee 4e - my experiences with Suburban Chrysler Dodge Jeep Ram of Ann Arbor and Stellantis are terrible. At 5000 miles (about 6 months after lease), the push igni experiences with Suburban Chrysler Dodge Jeep Ram of Ann Arbor and Stellantis are terrible. At 5000 miles (about 6 months after lease), the push ignition went in a failure loop and could not turn off the care- there is no hard stop, off option on the vehicle and you can’t access the battery – this occurred at 11 PM at night in Rochester and when I called Stellantis – they stated they could not authorize a tow truck into the AM, I had to let the vehicle run for 8 hrs in the drive way and then it was towed to the local dealership who hassled me about a rental vehicle stating they did not have loaners, and I would have to pay out of pocket – I ended up calling enterprise who billed the dealership and got me a rental care (thank goodness for enterprise)- the Rochester Hills dealership had my car for 2 weeks. For the most recent recall on the battery – I called the dealership to schedule service- but someone from either a call center or Stellantis picked up the phone and lied that they were at the dealership as when I asked to speak to a center rep they did not know the gender of the person or to whom I was referring – once I finally got a hold of the rep (they initially sent me a text and it took 5 return calls to speak to a person) the service team told me it could take 1 day or up to six weeks and that they could not provide a vehicle. It is written into my lease that I need a car to drive, when I pointed that out to the service rep, he transferred me to Warranty rep Marci Orr who lied to me regarding the terms of my lease; When I pointed this out and told her she was lying on a recorded line, she hung up the phone and called me back on her cell phone. I am 43 years old and have leased/purchased and maintained 5 vehicles (including GMC/Chevy, Ford and previously a Jeep)- this is my first truly disappointing experience with a car, dealership and automotive company. I will never purchase another Jeep nor will I deal with Suburban dealership group. The poor customer service experiences from both Suburban and Stellantis as well as the frank flat out lies are too disappointing and unethical for me to engage in business with these organizations. More

I absolutely had the BEST EXPERIENCE purchasing my car. The approval process only took minutes. T.J made the process go so smoothly. He was very professional, he answered all my questions and got me in a r The approval process only took minutes. T.J made the process go so smoothly. He was very professional, he answered all my questions and got me in a really nice car! I love it! He even drove the car to me which was so awesome. I feel blessed to have come across this dealership and getting such a great Salesman like T.J. Thank you I will be sending people your way. More

I had a great experience working with the team at Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor. From start to finish, everything was smooth, efficient, and stress-free. The staff was knowledgea Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor. From start to finish, everything was smooth, efficient, and stress-free. The staff was knowledgeable, transparent, and genuinely helpful without being pushy, which I really appreciated. They took the time to answer all of my questions, made sure I felt confident in my decision, and went above and beyond to make the process easy. The level of customer service truly stood out. I would absolutely recommend them to anyone looking for a seamless and positive car-buying experience! More