Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

Good people, good experience. If you want to deal with a salesman that treats people with respect, goes the extra mile for you regardless of budget, then I'd highly recommend deali If you want to deal with a salesman that treats people with respect, goes the extra mile for you regardless of budget, then I'd highly recommend dealing with Rocky Rochkind. Came here to find a specific difficult to find vehicle on a limited budget. Most dealers would quickly dismiss someone in my situation, but here I was treated with respect from the very start. Rocky put in sincere effort to find what I was actually looking for, very much appreciated that. More

Awesome experience The best car buying experience. Everyone was great and made it an enjoyable experience!!! I won't go anywhere else!!! Thanks for all of your help?? The best car buying experience. Everyone was great and made it an enjoyable experience!!! I won't go anywhere else!!! Thanks for all of your help?? More

Mr. Kirk Trost I bought a Used 2011 Red 2 door Jeep Wrangler off Kirk and the Jeep needed a couple of tings that were missing and he made sure I had all the parts I I bought a Used 2011 Red 2 door Jeep Wrangler off Kirk and the Jeep needed a couple of tings that were missing and he made sure I had all the parts I needed when I took picked up the Jeep up. First time I ever bought from the Dealership and would again. The Finance People try to sell You everything in sight but that's there job was unhappy about that but over all the Dealer is Great. Laurence Brown More

Purchase of our 2 new dodge vehicles ! Our visit to Suburban Chrysler of Ann Arbor was a wonderful visit ! We called Eric Brower our sales person and asked him to run the numbers and see wh Our visit to Suburban Chrysler of Ann Arbor was a wonderful visit ! We called Eric Brower our sales person and asked him to run the numbers and see what kind of payment he could get on the 2014 Dodge Ram 1500 ! He called us back and the numbers were right and we went to the dealership and brought home our beautiful flame red Dodge Ram big horn pickup ! Signing the papers with Brooke was very easy and she was very helpful letting us know what we were signing ! This is the second car in a month that we have bought there ! We also purchased a 2015 Dodge Journey from Eric ! My husband had just had hip surgery and Eric had them deliver the journey to our home and we signed the papers and the driver took our trade in back with him ! Over all the best and easiest cars we have ever bought ! Thanks to all the people that work and helped us at Suburban Crysler of Ann Arbor ! More

Deceptive and misleading When it comes to car sales, I expect a bit of gamesmanship, but these people take it to the level of deception and disrespect. With eligibility for an When it comes to car sales, I expect a bit of gamesmanship, but these people take it to the level of deception and disrespect. With eligibility for an employee discount in hand, I met with a salesman who (after making me wait 20 min. to pull up the vehicle to test drive, and the typically overselling and glad-handing) told me the employee price was $38,500. When I showed him what was on his website--$32,500--he was flabbergasted. So was the floor manager. As if they have no clue how much their cars are. I was eventually told that the advertised price didn't include destination charges ($995) and military discount ($500) even though that wasn't noted in the fine print. After digging, they quoted the fine print of "prices subject to change without notification". I noted the oversight happened to be on ALL of their advertised cars. Still, that left a difference of $4500. After listening to him hem and haw, I walked out. Two hours wasted and 70 miles round trip. My 15 year old son--witnessing his first car buying experience--asked if all dealers and car salesmen are that dishonest and unprofessional. I told him no...but this place sure gave dealers a bad name. Note: a few days later the general manager called me to follow-up after I emailed them. Suffice it to say he wasn't too bothered by my negative experience. He was proud to say though that he added more small print to all 34 of the individual advertised "Blowout Specials" that were advertised.I recommend staying away. More

Not Pushy and there to help you Don was fantastic and I can't say enough good things about him. I've dealt with many other dealers and one other employee at this dealership that I wo Don was fantastic and I can't say enough good things about him. I've dealt with many other dealers and one other employee at this dealership that I wouldn't wish upon anyone (except those people who leave legos on the carpet). After being ran through the ringer just the day before when I looked at buying a Toyota, in comparison, I found that Don was honest, upfront, and transparent. There were not thousands of dollars in hidden fees or an attempt to mark up the interest rate. The sales managers were normal people and not like the banker on Deal or No Deal. They made the car buying process much better than I've experienced recently. They treated me like a human being and not just another mark to try and bleed dry. Most importantly, they didn't try and put inappropriate pressure on making a decision right this instant. More