Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

Earned our business with sincere customer service I was in the process of getting an early start shopping around at various dealerships in the area, wandered in here to test drive the jeep grand chero I was in the process of getting an early start shopping around at various dealerships in the area, wandered in here to test drive the jeep grand cherokee. Fortunate to work with Mike Daly who was very efficient with finding a vehicle which suited all of our needs and wants. Next thing I knew, he arranged to have the jeep grand cherokee overland sent from another location within a few days so I would have the opportunity to check it out in person. Mike was very straightforward, and I felt that the entire experience at this dealership was truly pleasant and hassle-free. Never felt pressured at any point. It turns out, I loved the car, everyone we worked with was sincere (Brooke included!), and it felt right to make the deal. More

Highly Unsatisfied The only good part of my experience is the Jeep Wrangler itself - awesome car! However, Mike Daly continued to disappoint me from the beginning start The only good part of my experience is the Jeep Wrangler itself - awesome car! However, Mike Daly continued to disappoint me from the beginning starting with my new car delivery not being ready at the time promised even though he assured me before I left the dealership that delivery was set, confirmed delivery time by phone the following morning, and waited until a few hours before delivery to tell me it would not be ready. In addition, he assured me that my previous car lease would be paid off. It wasn't until Ford took a payment from my account that I realized the deal was not completed. Mike Daly took several DAYS to check into the situation, stated he had trouble dealing with Ford (and the dealership OWNS @ least 2 Ford dealerships)! I was told 2 days, then several more days, ended up having to call Ford Credit myself & tell Mike Daly how to do his job - ended up taking over 30 days to complete the process & waited another additional week to get reimbursed from Ford for Mike Daly's screw up. He apologized and offered me a "free" car wash which is free to everyone already, and a "free" cup of coffee which is also free to everyone already. I'm sure there is another local Jeep dealer who can actually provide service for my car and give me good service when choosing my next car. More

Wonderful customer service We needed a car fast, we walked in looking for a vehicle we saw on-line. I was impressed with the service of all the staff! Mike Daly helped us get t We needed a car fast, we walked in looking for a vehicle we saw on-line. I was impressed with the service of all the staff! Mike Daly helped us get the car, and even though he was clearly busy with other guests, never made us feel as if we were a burden! The pre-owned sales manager Brian was very helpful as well. I'm going to be sure to be back when we have to replace our other vehicle! Thank-you! More

They did the impossible! My experience at Suburban Chrysler Dodge Jeep RAM of Ann Arbor has left me amazed and tinged with guilt. I can't believe they were able to get me in a My experience at Suburban Chrysler Dodge Jeep RAM of Ann Arbor has left me amazed and tinged with guilt. I can't believe they were able to get me in a brand new 2015 Fiat 500 Pop, especially considering the mess of a situation I walked in with. A little history: My last dealer callously persauaded me into a bad deal, an expensive 7 year old car with no warranty. The burden of keeping the car was taking a toll on me and I was ready to give it back to the bank after just a year. All the other delearships I contacted to possibly trade in my vehicle told me that my negative equity, murky credit history and reduced income was too much to consider, but Suburban refused to say no to me. They definitely went the extra mile for me, and that's where the guilt comes in. I wish I could afford to buy a second car just to pay them back for all that they've done for me. Thanks Chris Smith, Eric Brower and Paul Alfonsi for working so hard on my deal. And thanks to Cathy Petroi for persuading me to take a chance on Suburban! More

Overcharged & Unprofessional Just had the worst service experience with my Grand Cherokee. Took it in for starting problems. I looked it up ahead of time and saw that this problem Just had the worst service experience with my Grand Cherokee. Took it in for starting problems. I looked it up ahead of time and saw that this problem was due to a part on recall. The service advisor named Ilar said they would do the recall work first and then see if additional work was necessary. He later called to tell me that my car needed a new starter wire. He said the price to do that was 350 something dollars. I believe that price was very inflated because that part does not cost 250 dollars . Also, they have not yet done the recall work as we had agreed. When I went to pick up the car, there was still a $50 charge on my bill for a check up that I hadn't asked for and that we have not agreed upon. I disputed this charge with Ilar and reminded him that we had agreed to first fix the recall then see if further checks were necessary. He he was very disagreeable and unprofessional. Overall, a really disappointing experience at this dealership. I will try to take my car to Lansing from now on for service. More

Loyal Jeep's fan since 1986! My first Jeep was a Wagoner in 1986 and I continue to buy Jeep. I moved to Ann Arbor in 1998 and I used this wonderful Dealer since then to buy Gra My first Jeep was a Wagoner in 1986 and I continue to buy Jeep. I moved to Ann Arbor in 1998 and I used this wonderful Dealer since then to buy Grand Cherokees and this year I decided to lease the new Cherokee. For Service I only deal with a great gentleman: Ilir Lako! More