Suburban Chrysler Dodge Jeep RAM FIAT- Service Center
Ann Arbor, MI
67 Reviews of Suburban Chrysler Dodge Jeep RAM FIAT- Service Center
The worst by all means. unprofessional and very dishonest. So, I dropped my truck off after speaking to Jordan - Very, very bad advisor; my regular guy was off that week. An unprofessional and very dishonest. So, I dropped my truck off after speaking to Jordan - Very, very bad advisor; my regular guy was off that week. Anyway, on Monday with a promise to be looked at in the next couple of days as first in- first out concept since appointment does not guarantee that it will be looked at by then. I even asked him clearly, so what's the point of making an appointment if it's still put on 1st come, first serve cue???!!. Friday, I got a call with the diagnoses, 2 issues, one to replace the active air dam(Covered in the Warranted) and replacing a corroded speed sensor wire, NOT PART OF THE WIRE HARNESS, $585. I declined the service to the wire. Jordan indicated that the technician requested a new part that would be received Monday even though he said they did have it in stock. Anyhow, after multiple times waiting on hold, he returned saying he couldn't get hold of the mechanic or the part person as they left. That was around 4:15 pm. He also indicated that even if the part arrived Monday, he wasn't sure if the mechanic would get to it Monday or Tuesday. I told him that I would come to pick up the truck on Saturday and that I'd expect a phone call from him on Monday to bring it on Monday or Tuesday. I called the dealership to request a ride to pick up my truck, but they said there was no paperwork with my truck as they couldn't find it and that Jordan was off. After going back and forth, I requested a loaner to run my errands and other commitments with my son's soccer games. Unfortunately, they could careless, They suggested me to get a rental which did not cover for it, and I'll be paying out of my pocket. I requested to speak to the service manager, but he also was not there; the dealership GM was not there either, and neither was anyone with authority, none. I asked the lady to have Jordan call me as soon as he arrived at the dealership. 9:10 I'm calling several times, and no one is answering. I called the sales and requested to be transferred and oppaaa I'm speaking to someone there. Anyway, I asked to speak to Jordan, The same lady I spoke to on Saturday said he was busy with a customer, I requested to speak to the service manager. She said he was available and would put me on hold to breve him of the situation, I requested to be present during the briefing but she refused and said she will put me on hold to transfer me. After 7 minutes on hold she came back saying he was also busy with a customer and he would call me as soon as he is free. As 2 hours and 2 minutes passed by I'm writing this review and still didn't receive any call from anyone regarding my truck. This dealership used to be good a few years ago; however, every time I go there for a service or a recall, I see new people with nasty attitudes and unprofessional. I will not be going there even if I have to walk. More
Acts like he knows everything and acts very confused when you approach him about any situation 10 out out 10 wouldn't recommend I liked Chris much better felt more personal then this robot you approach him about any situation 10 out out 10 wouldn't recommend I liked Chris much better felt more personal then this robot More
Tomi is amazing at what she does! She was able to help me get my first “big girl purchase” and i’m obsessed with my car. She goes above and beyond for her clients!! She was able to help me get my first “big girl purchase” and i’m obsessed with my car. She goes above and beyond for her clients!! More
I had my car towed there on Monday afternoon because I had an appointment the next day for brakes and my car wouldn’t start. I called them. Let them know it was probably the battery, car is five years ol had an appointment the next day for brakes and my car wouldn’t start. I called them. Let them know it was probably the battery, car is five years old, and that I already had an appointment. I have struggled to reach them via phone and when I finally did they said they didn’t have enough techs to assess my vehicle since it wouldn’t start and that is more complicated. I explained that I had a brake appointment but they said that didn’t matter now that my car wouldn’t start. When they finally assessed it(four days later) I was told it’s the brakes and the battery. Which I already knew and am confused how that couldn’t be done with basic diagnostics. It’s now Friday and i do not have my car back yet. I have reached out to them every day via phone to never get an answer. I’ve called the phone number they gave me for their direct line as well as the general service line. No one answers. More
Great service. Techs and Joe the manager take solid care of the customers. Never a problem Techs and Joe the manager take solid care of the customers. Never a problem More
Thank you for the honest appraisal and the good job of fixing my brakes. We visited your shop after years of being a loyal customer of a competitor. We expected the long wait like everywhere else these fixing my brakes. We visited your shop after years of being a loyal customer of a competitor. We expected the long wait like everywhere else these days. When we delivered our Jeep the service crew got right to the problem. Tim kept us appraised of progress each day. Your technicians worked fast and got our Jeep back on the 3rd day. This is the first time in a long time we have had friendly treatment and competent employees. I hate to call your dealership a service business. The term doesn’t reflect the gravity of the job. Your maintenance guys have dirty yet highly technical jobs. Yet they have good humor and do good work. I normally do not let others wash my car, even the carwash was great. Keeping the upbeat atmosphere of Suburban’s maintenance department is good management. Please congratulate Tim and the others in your service department as they are key in this upbeat atmosphere. More
Thank you so much for the experience I had I am a very happy and satisfied customer thanks ☺️ again happy and satisfied customer thanks ☺️ again More
Every one was courteous, and my work was done in a timely manner and every thing was done right the first time ! manner and every thing was done right the first time ! More
Hello Mr Greene I’ve owned a Dodge Ram since 2018 and up until recently have gotten great service. Prompt calls / updates etc. My recent experience (currently in process) is nothing short of terrible and up until recently have gotten great service. Prompt calls / updates etc. My recent experience (currently in process) is nothing short of terrible and I’m in the market looking for a vehicle and I will likely be taking my business elsewhere. I dropped off (scheduled) my truck yesterday (Monday) for 7/730am appointment to have my antenna replaced (and a multi point inspection since we are headed out on a road trip) and from the beginning it was downhill. Larry seemingly was lost looking up my record and didn’t know what I was there for and once that got straightened out was told should be done by noon. Noon comes and goes no call I call leave a message and no call back no text (all of which is very unusual base on my previous experience (was used to text updates) so I call again..Larry seemingly inconvenienced simply said they’re backed up and should be done by EOD no customer service skills whatsoever. I call again (again no text updates or calls) and leave a message he does call back later to tell me won’t be till tomorrow again seemingly put out. Wasn’t until I pressed he offered up a loaner but the car should be ready by EOD today??? I have work and kids this is ridiculous for a scheduled service / repair visit. This service experience has lost you a customer and I will steer anyone I know away from Suburban if this is not remedied quickly. Thanks Jason More