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Suburban Chrysler Dodge Jeep RAM FIAT- Service Center
Ann Arbor, MI
70 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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70 Reviews of Suburban Chrysler Dodge Jeep RAM FIAT- Service Center
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February 24, 2022
IF there were no complications with your repair or service process, than I can understand why there was a decent rating on the level of service from this group; however, beware that if there is deeper service process, than I can understand why there was a decent rating on the level of service from this group; however, beware that if there is deeper issue, this dealership will get defensive and not go the extra step to hep you get the problem resolved... it becomes the customer's problem. More
by umhawk
Employees Worked With
Sean Kettlewell
February 08, 2022
I had to take the wrangler in for service; I hate to be without a vehicle. Sean was easy to work with and kept me informed as to the status of the vehicle. All this while navigating the largest snow fall o without a vehicle. Sean was easy to work with and kept me informed as to the status of the vehicle. All this while navigating the largest snow fall of the season, broken garage doors, and me an inpatient customer that wanted my vehicle back. Travis K. in service assisted in getting me checked out and a shout out to Ashley from sales. Thank you all for making my experiences with Suburban positive ones. More
by DrBob
Employees Worked With
Travis Kaiser, Ashley Narine-Fivenson, Sean Kettlewell
July 27, 2021
I purchased my Jeep from Suburban and have always had it serviced there. Sean, Andrew, Travis and the whole service team are fantastic! My engine had to be replaced due to a recall and they were able to g serviced there. Sean, Andrew, Travis and the whole service team are fantastic! My engine had to be replaced due to a recall and they were able to get me into a loaner Jeep while mine was being worked on. Sean and Andrew kept me informed on the progress and when my Jeep would be finished. I am so pleased with the customer service I always receive at Suburban Jeep! More
by Valgal80
Employees Worked With
Travis Kaiser, Andrew Allen, Steve Hutchinson, Sean Kettlewell
June 11, 2021
Sean assisted me with my 2015 Jeep Grand Cherokee. He guided me in the right direction and made it personal.He definitely made it a very simple transaction. Even when something went wrong he made sure he guided me in the right direction and made it personal.He definitely made it a very simple transaction. Even when something went wrong he made sure he kept me updated and offered anything and everything he could to accommodate. More
by Ryand R
Employees Worked With
Sean Kettlewell
December 03, 2020
Andrew has outstanding professionalism! I brought my Grand Cherokee in for technical repairs & he notuced another issue which he immediately brought to my attention. He explained the issue thoroughly, Grand Cherokee in for technical repairs & he notuced another issue which he immediately brought to my attention. He explained the issue thoroughly, we discussed the repair details & he ensured my vehicle was properly repaired in a timely manner. More
by Tina D.
Employees Worked With
Andrew Allen
November 05, 2020
STOP… RUN AWAY IF YOU ARE LOOKING FOR A FULL SERVICE EXPERINCE!!!!!! I wish to provide only fair/balanced information for reviewers to consider. Background we have purchased three new vehicles from EXPERINCE!!!!!! I wish to provide only fair/balanced information for reviewers to consider. Background we have purchased three new vehicles from the c in the last 18 months. Before I outline this organization's weaknesses, I wish to point out that our experience with this location's sales division has been very positive (especially w/ John, the Sales Manager). Unfortunately, the pleasantries stop shortly after the sale. Suburban Chrysler Dodge Jeep Ram of Ann Arbor service center may best be described by using the definition of horrible, terrible, awful, appalling, hideous, grim, ghastly, shocking, revolting, repulsive, horrid, and horrendous. The disappointment is not limited to the only service department. Recently I engaged the parts department regarding a recall/service bulletin issue, which required parts to be ordered to correct the known problem. The interaction was terrible; I had to bring their management, who reviewed the phone call recording, which they (not me) described a "brutal." So, in short, if you are looking for a great place to buy a car but never have it serviced here, this is your place. More
by tbegres
Employees Worked With
Nick-Service
September 29, 2020
I bought a cherokee from this dealer and the experience was very good. I thought dealship and auto service are managed together so I decided to do all services at this store. However, the auto service expe was very good. I thought dealship and auto service are managed together so I decided to do all services at this store. However, the auto service experience was a nightmare. I droped my cherokee for service on time at 11:30 am. They said they would call me the same day but I didn't get any call that day. I called to ask what was happening to my car and the operator promised to call me back bot nothing happened. The next day, I received a call saying I need to pay $2,000 to replace some parts, otherwise I can't drive the car. It was a stun to me because yesterday this car ran very well. Besides, this cherokee is only 3 year old however, this issue seldom happens (even the dealer themselves says so). I suddenly lost my passion with Jeep. This problem is not a conventional problem. It must not be due to our daily use (we seldom use it during the pandemic and people can hardly touch the damaged part). It might be the design or manufacture faults or the dealer is just trying to over-invoice me. I can not feel any honesty and felt cheated. So I had to paid $160 diagnosis fee to get my car back. It was a good car but I don't know what happened during these two days. I found another service shop and they fix the car with less than $1,000. I understand Suburban Jeep auto service is running business to earn money and I want them to earn money because I am satisfied with their dealership department. But the service team treated me as a fool and it seems the only thing they care is money. Maybe this is the reason why this service center has the lowest rating (3.2/5) on "DealerRater" I am not an expert in auto service but I am not a fool either. At least I am not as fool as you think. I loved Jeep brand and cherished the car like a baby. I told all family and friends what a fantastic car it was. Now it turns out that even the manufacture and dealer don't care Cherokee at all. I will never choose or recommend Jeep in my life. More
by fairness
Employees Worked With
Sean Kettlewell
April 11, 2020
Amazing! Larry is a Rockstar! What a great advantage Suburban has in having him in their service department. He is always extremely helpful, friendly and profe Larry is a Rockstar! What a great advantage Suburban has in having him in their service department. He is always extremely helpful, friendly and professional. I have an older jeep that needs some TLC at times and Suburban is the only place I take it to be serviced. Having your car repaired in general sucks, but working with Larry at Suburban has been a great experience. More
by JulieB
Employees Worked With
Renee Cueter, Larry Robillard
