Back

Suburban Chrysler Dodge Jeep RAM FIAT- Service Center

Ann Arbor, MI

3.0
70 Reviews

70 Reviews of Suburban Chrysler Dodge Jeep RAM FIAT- Service Center

Sort by
December 26, 2019

Always professional, courteous and work done well.Rarely an issue requiring return, but always resolved at any rate. Have know Ilir for many years at the dealership More

by bruckschj
Recommend Dealer
Yes
Employees Worked With
Ilir Lako, Travis Kaiser
August 25, 2019

Ilir was helpful I recently had my Town & Country van at Suburban Chrysler of Ann Arbor for a repair. I initially spoke with Ilir Lako, the Service Manager. I found More

by Customer
Recommend Dealer
Yes
Employees Worked With
Ilir Lako
Sep 01, 2019 -

Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor responded

We are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

July 11, 2019

Simple Service Started going to Suburban for simple maintenance service because LaFontaine was making too many mistakes. This trip was for Oil/Filter/Tire Rotation More

by fishontherun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilir Lako
Jul 17, 2019 -

Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor responded

Hi! We're so happy we were able to help you out!

June 17, 2019

NOT honest and OVER-DIAGNOSE repairs I went to Suburban's service center to assess my car's recall and to have my non-functioning AC fixed. They recommended new wiring and a system rechar More

by Joanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ilir Lako, Larry Robillard, Travis Kaiser, Mac Clark
June 06, 2019

THE WORST CUSTOMER SERVICE EVER! Dropped my vehicle off for service first thing on a Wednesday morning. Never got a call back about the status during the day. Called in the afternoon. More

by Avoid this dealership at all costs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eileen Hunter, Larry Robillard, Travis Kaiser
March 09, 2019

Fast and friendly service Larry greeted me at my vehicle as soon as I pulled into the shop. He wrote up my Wrangler (Tapanga the Wrangler) for an oil change and recall and show More

by WranglerBro22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Robillard
February 23, 2019

Incompetence Ilir didnt have the decency to call me back after not calling me to let me know they had decided not to hire me after I sat in their service drive for More

by Wasted time
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Betts, Ilir Lako, Larry Robillard, Mac Clark, Ann Artress
February 09, 2019

Durango radiator Had a hole in the radiator, brought it in and got outrageous price quotes on brakes and other items. Staff is basically friendly, but will price goug More

by bigd1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Robillard, Travis Kaiser
December 27, 2018

Dishonest Service Center / Over-invoicing, fake warranty Caution!!! I had a HORRIBLE experience with the service department. Larry Robillard was my advisor, Robert Betts was behind the scenes backing him up. More

by Cody W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Betts, Larry Robillard
December 01, 2018

VERY DISSATISFIED. Was told to get service elsewhere by ilar VERY dissatisfied with the service department here. I took my Jeep in 2 times for the service engine light and they still did not fix the problem. The More

by Kvargas91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ilir Lako, Larry Robillard
...
4
...