Suburban Chrysler Dodge Jeep RAM FIAT- Service Center

Ignored for nine days I'm giving one star because I can't give a zero. My Dodge work truck broke down and I had it towed to Suburban. after talking to the service manager. I'm giving one star because I can't give a zero. My Dodge work truck broke down and I had it towed to Suburban. after talking to the service manager. It is a diesel and I was told their only diesel mechanic had two trucks to do first. I was patient for four days and then called. I was told he still had two jobs to do first. Around noon on the sixth day I received a text that said my truck should be in the shop and that I should have a diagnosis later that night or the next day. The next day I received the same text. Now it slid into another weekend and I drove the 200 miles round-trip to get some paperwork from the console . The truck was right where it was left when the tow truck dropped it off After the weekend on day nine I called and got the same line from the service department. I wasn't earning a paycheck with my truck broke down and felt like I was being ignored. Fed up, I called Advanced Automotive and Transmission right next door and had it towed for a second time. They had it in and out in a couple of days after diagnosing it as a bad fuel pump. Found a few small problems that they took care of while it was on the rack. Great work and friendly service people who sounded like they knew what they were actually talking to me about. Save yourself time and trouble and an additional tow charge and go somewhere else. PS: I got really concerned after I checked Suburban's service reviews online. More

Sweet Sawyer Friendly staff, quick service and I got to meet sweet Sawyer when I stopped in. Would recommend this dealership to family and friends! 5 Stars! Friendly staff, quick service and I got to meet sweet Sawyer when I stopped in. Would recommend this dealership to family and friends! 5 Stars! More

World class service Service department was outstanding! Larry went above and beyond and exceeded my expectations. Very professional staff! I would definitely recommend e Service department was outstanding! Larry went above and beyond and exceeded my expectations. Very professional staff! I would definitely recommend everyone to Suburban of Ann Arbor. More

Great Experience. Exceeded expectations. New to the area and was looking for a place to service my Jeep Wrangler. The service department was fantastic! They were thorough in their inspectio New to the area and was looking for a place to service my Jeep Wrangler. The service department was fantastic! They were thorough in their inspection and honest as to what needed to be done and what could wait. I'd like to make a notable mention of Krysta of the service department, as she was great to work with, friendly, and kept me super informed as to the progress of the work being done. Can't say enough good things about her! Plan on taking both my Jeeps here from now on. Great job!! More

Great service Ilir has always done a fantastic job taking care of my vehicles. The service and the quality of the maintenance 2 mi vehicles has been top-notch while Ilir has always done a fantastic job taking care of my vehicles. The service and the quality of the maintenance 2 mi vehicles has been top-notch while dealing with Suburban Chrysler. More

Krysten was great Krysta was very professional and very nice when I brought by car in for service. She understands customer service and I would recommend continuing to Krysta was very professional and very nice when I brought by car in for service. She understands customer service and I would recommend continuing to help her develop into whatever goals she has while working for the dealership. More

Safety service in less than 1/2 hour At 5:30 pm I called Suburban CDJR with non-functioning windshield washers. In MI, in January, this is a safety issue pure and simple. By 6:00 pm I wa At 5:30 pm I called Suburban CDJR with non-functioning windshield washers. In MI, in January, this is a safety issue pure and simple. By 6:00 pm I was able to see a service rep, who checked it out and told me all I needed was new nozzles. I could have needed all new hoses for all I knew, but he told me it was just nozzles. They had them in stock, and the rep installed them on the spot free of charge. Admittedly it was only about ten minutes, but a place with a different attitude could easily have charged me for at least 15 minutes of labor if not more. They chose not to. On the surface it may not seem like that big a deal but it tells me a lot about how they treat customers. I'm highly satisfied. More