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Suburban Chrysler Dodge Jeep Ram of Farmington Hills
Farmington Hills, MI
1,568 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Farmington Hills.
Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Farmington Hills is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located on W. 10 Mile Rd.,in Farmington Hills, we make it very easy to get to our facility from I-275 or I-69/696.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Chrysler Dodge Jeep Ram is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. This customer service perspective has allowed the Suburban Collection to grow to one of the largest dealer groups in the nation.
Over 1,700* used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Chrysler Dodge Jeep Ram vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection with every service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,568 reviews
October 22, 2015
Jeep for my son I could not be more pleased with the service I received when purchasing my son's first car. Diane Marshall and her team were tremendous and a pleasur I could not be more pleased with the service I received when purchasing my son's first car. Diane Marshall and her team were tremendous and a pleasure to work with! More
by Anne1166
October 20, 2015
Amazing experience from the beginning to end!! Roger provided an amazing experience from the start to when I picked up my Dodge Journey. He listened to what exactly I need. I felt very confident I Roger provided an amazing experience from the start to when I picked up my Dodge Journey. He listened to what exactly I need. I felt very confident I was purchasing the right vehicle. I will definitely be back to see Roger when my lease is up. More
by spetric75
Employees Worked With
October 19, 2015
So Happy! I was not excited to go looking for a new car. I thought the process would be long and frustrating and was not looking forward to it. Roger made this I was not excited to go looking for a new car. I thought the process would be long and frustrating and was not looking forward to it. Roger made this experience WONDERFUL! Not knowing really what I was looking for- Roger was able to get me into a Jeep Cherokee Latitude. I never thought I would be one to say "I love a car" but I'm truly in love with my new Jeep!!! Roger was extremely knowledgeable and patient with me seeing as how this was my first car purchase. He definitely made it special and memorable for me. Definitely have turned in to a customer for life! Thank you Roger!!! More
by Sarah8588
Employees Worked With
October 19, 2015
Amazing Experience! Diane was amazing! Fast, attentive and direct! She helped me get out of a bad situation and into a great one! I never expected to walk into a dealersh Diane was amazing! Fast, attentive and direct! She helped me get out of a bad situation and into a great one! I never expected to walk into a dealership and leave with a car 3 hours later! She works miracles! More
by besf0912
Employees Worked With
October 19, 2015
totally satisfied Diane Marshall is amazing. She is personable and is 100%a professional. I have leased and or bought 5 cars from Diane,. I trust her so much that I bou Diane Marshall is amazing. She is personable and is 100%a professional. I have leased and or bought 5 cars from Diane,. I trust her so much that I bought two cars sight unseen over the phone. She knows what I like and she always delivers. More
by Nancy Strachan
Employees Worked With
October 18, 2015
Purchased a new truck. Have worked with Diane Marshall in the past. She always finds what I want at a price I am willing to pay. If you want a good deal call Diane Marshall! Have worked with Diane Marshall in the past. She always finds what I want at a price I am willing to pay. If you want a good deal call Diane Marshall! More
by chuck8625
October 17, 2015
Excellent experience It was a pleasure dealing with Diane Marshall at Suburban Chrysler Dodge Jeep Ram of Farmington Hills. I leased a 2015 Chrysler 300S and Diane Marshal It was a pleasure dealing with Diane Marshall at Suburban Chrysler Dodge Jeep Ram of Farmington Hills. I leased a 2015 Chrysler 300S and Diane Marshall was very knowledgable about the product and worked hard to give the best deal available. I recommend Diane Marshall if you want someone who can find the right vehicle for your needs More
by Bob25804
October 14, 2015
Flawless Transaction My experience with salesman, Nick Van Dike was flawless. Within 1 day, signed, sealed and delivered to my doorstep. Made my car shopping enjoyable. I My experience with salesman, Nick Van Dike was flawless. Within 1 day, signed, sealed and delivered to my doorstep. Made my car shopping enjoyable. I would definitely refer friends and family to this dealership. More
by slzayedlive
Employees Worked With
Nick Van Dike
October 14, 2015
I was very happy with the service from my sales rep I was very happy with the service I received from Terri Young. She was very helpful. I would definitely recommend her to my friends and family. I was very happy with the service I received from Terri Young. She was very helpful. I would definitely recommend her to my friends and family. More
by Asapia1
Employees Worked With
Terri Young
October 14, 2015
This dealership has redeemed it self. This is an update to my recall service call as noted below: The service dept. has redeemed itself and made everything correct as they apologized and This is an update to my recall service call as noted below: The service dept. has redeemed itself and made everything correct as they apologized and corrected the situation that I encountered. Their lack of parts and miscommunication caused me a hardship but the service dept. compensated me for the hassle incurred and performed the recall repair as soon as the parts arrived. I wish it didn't happen but it's over now and I do think the dealership and the service dept. is very good and I would not hesitate brining my vehicles back to them for repairs. Old review: Looks like a good dealership but the parts and service areas is questionable. I called the parts department to see if the recall P41 ignition switch parts were in and the parts guy said yes they are but only had a couple so to set up a appointment ASAP because they would be gone quickly. I did just that and talked to a Service Advisor told him the parts guy said they were in but told him to double check. An appointment was made for 8:00 AM the next morning, I dropped off the 2007 Jeep Commander that afternoon. After not hearing from them I called at 11:30 Wed. 10/14/2015 to check on status and the Service Advisor checked and apologized saying not all the parts were there. I went over and picked up the Jeep. I told him they failed on 3 counts = 1: Parts guy gave wrong info. 2: The Service Advisor did not double check on parts (note: he said I did not tell him to check on parts. I'm not a liar "check phone recording or ask my wife ") This should be done anyway it's not the customers responsiibility. 3: With an 8:00 AM appointment why did it take till 11:30 to find out there was not enough parts and why did I have to call to check status. In short I'm not pleased and hope that this does not happen to other people. I waisted a lot of time and gas because of their fowl up. More
by jack
Employees Worked With
Service Manager Shawn
