Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Quick and painless Eddie Woods was fantastic. The original car that we wanted was not available. He made sure we got the car we wanted. He actually want so far as to go Eddie Woods was fantastic. The original car that we wanted was not available. He made sure we got the car we wanted. He actually want so far as to go and pick it up from another dealership. More

Ed Woods is the best! The return of my lease and the purchase of a new vehicle was smooth and hassle free. All because of the exceptional customer service Ed Woods provided The return of my lease and the purchase of a new vehicle was smooth and hassle free. All because of the exceptional customer service Ed Woods provided. I feel that he went above and beyond the call of duty to make sure I was satisfied. I told him want car I wanted, what features I wanted (sun roof, color seats, sound system etc)how much I could comfortably afford and when I wanted to drive of the lot in my new vehicle. He delivered on EVERYTHING he promised me. I gladly tell everyone to go check out Ed for your next car. He has a faithful customer for life. More

GREAT EXPERIENCE My salesperson, Terri Young, is absolutely the best! She did everything in her power to get me the best deal ever. She goes that extra mile to make th My salesperson, Terri Young, is absolutely the best! She did everything in her power to get me the best deal ever. She goes that extra mile to make things happen the best way they could. I will definetly return to her for future business and recommend her always. More

Awesome experience Beautiful dealership, friendly and warm atmosphere. First time buyer, Andrew and Omar Abbo made the experience the best. Recommend anyone to come to S Beautiful dealership, friendly and warm atmosphere. First time buyer, Andrew and Omar Abbo made the experience the best. Recommend anyone to come to Suburban and work with Andrew and Omar! Help me pick out the vehicle of my dreams and listened to everything I needed or wanted ! Suburban will be my family dealership for now on! More

Great energy, and personality!! Cher Watkins was our sales person, and she was awesome. Fantastic personality, and a very ambitious worker! She answered all of our questions, and off Cher Watkins was our sales person, and she was awesome. Fantastic personality, and a very ambitious worker! She answered all of our questions, and offered to Sync my phone to my radio, as well as explaining how almost everything in the interior worked. We will definitely be back, as well as refer our friends and family to your dealership. More

WONDERFUL EXPERIENCE - great cars on display quick, simple, beautiful dealership, expertise personnel (NOTE: cashier impolite). Difficult to pick out a vehicle as you want to buy all - but cant. quick, simple, beautiful dealership, expertise personnel (NOTE: cashier impolite). Difficult to pick out a vehicle as you want to buy all - but cant. My sales person was Cher Watkins. More

wonderful experience!! I went into Suburban looking to buy my very first car, and I was not disappointed. As soon as I stepped in the door, I was greeted by several people. I went into Suburban looking to buy my very first car, and I was not disappointed. As soon as I stepped in the door, I was greeted by several people. I was helped by Simone, who was incredibly friendly and willing to help me in any way that he could. My first car buying experience was incredibly painless and I'm extremely pleased with my new Dodge DART. More

Awesome! I can't thank Cher enough for helping us get into a new Jeep lease! She was extremely kind and even took the time to sit in my Jeep with me to show me I can't thank Cher enough for helping us get into a new Jeep lease! She was extremely kind and even took the time to sit in my Jeep with me to show me how the navigation system worked! I wouldn't recommend going anywhere else! Thank you Cher! More

Lack of Service after the Sale We purchased a Jeep Wrangler in December of 2012. The purchase is not the issue. It is the lack of support after the sale. At 12,000 miles the brak We purchased a Jeep Wrangler in December of 2012. The purchase is not the issue. It is the lack of support after the sale. At 12,000 miles the brakes started to make a noise and pulsate. My husband shared the issue when he went to the dealership for an oil change in July. The service representative said that 12 months had passed so the warranty was no good and there would be a diagnostic fee. They refused to do anything and told us it was our fault for not putting the vehicle in a garage. A $32,000 Jeep with brake issues at 12,000 when the commercials boast of its durability because it was exposed to the elements? We had it repaired elsewhere. The mechanic had NEVER seen a vehicle needing rear brakes before replacing the front brakes 1-2 times. We sent pictures. The dealership's initial response was that they could do nothing without the faulty brakes on the vehicle. Yet they were the ones who refused to look at them upon our initial request. After coming to this site, we received an email from the service manager, Shawn Leline, who forwarded our pictures and repair receipt to the corporation. Since our warranty was expired they required customer participation in the repair so we are expecting a check for most of the repair in 10-14 days. Funny how the service came following the review. Customers should not have to go to these lengths to get a response. We are grateful for the final outcome but disappointed in the path we had to take to get there. More

Return lease customer of Chrysler Town and Country (Van) Overall it was a good experience leasing our van from Suburban Chrysler in Farmington Hills. Terri Young did a good job with the process and help to Overall it was a good experience leasing our van from Suburban Chrysler in Farmington Hills. Terri Young did a good job with the process and help to get us in and out in as little time as possible. More